BSOD during laptop movement

shahidbabar · 14 May 2013

Hi guys,
Today, I am getting frequent BSOD on my Dell E5420 laptop. Most of the time when laptop was in movement.
I have attached Memory Dump files and sysdata.xml. Kindly help me to resolve this issue

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: CAA9A76B
BCP3: B08AB79C
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

cipley · 14 May 2013

- Uninstall your AIDA32.

Code:

Probably caused by : aida32.sys ( aida32+76b )

- Update this driver: Intel Graphics Driver

Code:

    Loaded symbol image file: igdkmd32.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys
    Image name: igdkmd32.sys
    Timestamp:        Fri Dec 17 08:29:27 2010 (4D0ABCF7)

Intel Driver Download Page

- Optional: Uninstall Kaspersky, it crashes. However, it might be caused by AIDA32

Code:

*** WARNING: Unable to verify timestamp for klif.sys
*** ERROR: Module load completed but symbols could not be loaded for klif.sys
Unable to load image \SystemRoot\system32\DRIVERS\igdkmd32.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
Probably caused by : aida32.sys ( aida32+76b )

shahidbabar · 14 May 2013

hi cipley,
Thanks for the quick response. Can you please check previous dump file as well, beacuse i executed aida to identify hardware issues after frequent BSOD and then aida caused BSOD. So please check previous memory dump files.

cipley · 14 May 2013

we might need more info, make sure you follow here: Blue Screen of Death (BSOD) Posting Instructions

EDIT:
some of them caused by Alps Pointing-Device Driver

Code:

ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified.

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR:  0x7a_c000000e

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  hidfind.exe

while some of them blaming a hardware failure

Code:

BugCheck 7A, {c04191a8, c000000e, 2db1d860, 8323524e}

GetPointerFromAddress: unable to read from 82d76834
Probably caused by : hardware

Followup: MachineOwner
---------
 *** Possible invalid call from 8302bf29 ( hal!HalpPowerStateCallback+0x31 )
 *** Expected target 830297a4 ( hal!HalpMcUpdateLock+0x0 )

test your hardware:

Hardware - Stress Test With Prime95

....aaaand, here:

Code:

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

INTERNAL_POWER_ERROR (a0)
The power policy manager experienced a fatal error.
Arguments:
Arg1: 00000009, A fatal error occured while preparing the hibernate file.
Arg2: c0000001, Status code
Arg3: 00000001, Mirroring phase
Arg4: 00000000
0: kd> !error c0000001
Error code: (NTSTATUS) 0xc0000001 (3221225473) - {Operation Failed}  The requested operation was unsuccessful.

Looks like your laptop's having issues creating hibernate files.

shahidbabar · 16 May 2013

thanks for you reply...
now i have updated display drivers and turned off hibernation and recieved again BDOS. Dump file is attached for reference. IF it is hardware failure, which device is causing this.

x BlueRobot · 16 May 2013

Code:

BugCheck 7A, {20, c000009d, 87465bdc, 0}

Probably caused by : memory_corruption ( nt!MiWriteComplete+22d )

Code:

Usual causes:  Memory, Paging file corruption, File system, Hard drive, Cabling, Virus infection, Improperly seated cards, BIOS, Bad motherboard, Missing Service Pack

This bugcheck indicates that a page of kernel data was not found in a page file, and therefore could not be read into memory. The Windows Memory Manager was unable to access the storage stack to read the data stored in the page file.

Code:

ERROR_CODE: (NTSTATUS) 0xc000009d - STATUS_DEVICE_NOT_CONNECTED

DISK_HARDWARE_ERROR: There was error with disk hardware

Run some hard-drive diagnostics and follow these steps:

Hard Drive Diagnostic Procedure

Find your hard-drive manufacturer and run their tests.

Additional Tests:

Post a screenshot of Crystal Disk Info summary:

Screenshots and Files - Upload and Post in Seven Forums

writhziden said:

If you have an SSD, make sure the following are up to date:

SSD firmware
BIOS Version
Chipset Drivers
Hard disk controller drivers/SATA drivers
If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

Check for any file system errors and bad sectors using Option #2 of:

Disk Check

Use this command with Disk Check:

Code:

chkdsk C: /f /r