Windows 7: Bluescreens with no obvious cause?

Meteos · 15 May 2013

My computer bluescreened twice today. I made a topic about this about a week ago, but didn't have dump files. I think I got everything this time, but I'm not completely sure. I uninstalled steam and anything that could have made changes to my computer, but still got the blue screen. Today I wasn't doing much when it happened. Earlier today was when I was googling something and just now when I was looking through programs on my computer. It's kind of scary when it happens. ):

Will I be able to fix my computer? Would doing a system restore fix anything?

koolkat77 · 15 May 2013

Norton

Code:

BHDrvx64.sys                Wed Apr 10 11:39:03 2013 (5164FAF7)
ENG64.SYS                   Thu Dec 20 15:24:21 2012 (50D2D945)
EX64.SYS                    Thu Dec 20 15:22:39 2012 (50D2D8DF)
EraserUtilRebootDrv.sys     Wed Aug  1 05:36:50 2012 (50186C12)
IDSvia64.sys                Wed Aug 29 08:48:40 2012 (503D8308)
Ironx64.SYS                 Tue Nov 15 08:00:53 2011 (4EC1C7D5)
Rt64win7.sys                Tue Aug 23 19:55:41 2011 (4E53B15D)
RtsP2Stor.sys               Wed Sep 21 11:27:05 2011 (4E7975A9)
SRTSP64.SYS                 Tue Jul  3 00:20:28 2012 (4FF1E66C)
SRTSPX64.SYS                Tue Jul  3 00:20:37 2012 (4FF1E675)
SYMDS64.SYS                 Tue May 17 04:15:03 2011 (4DD1A1E7)
SYMEFA64.SYS                Sat May 19 07:29:56 2012 (4FB6F794)
SYMEVENT64x86.SYS           Wed Nov 23 00:30:48 2011 (4ECBEA58)
SYMNETS.SYS                 Sun Nov 13 03:11:53 2011 (4EBEE119)

Norton is contributing to your BSOD's. Recommend uninstalling it with the Norton Removal Tool and replace with Microsoft Security Essentials. See if this stops the BSOD-s. Download and run the Norton Removal Tool to remove the Norton Product

Security App
Microsoft Security Essentials and Malwarebytes, both recommended from a strict BSOD perspective.

Microsoft Security Essentials, Free antivirus for windows

Malwarebytes Anti-Malware Free

Information

DO NOT start the free trial of MalwareBytes. Deselect the option when prompted.

Tip

Make full scans with both separately.

Virus check
Scan your system with the following:

Kaspersky TDSSKiller - How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

ESET online scanner - One-time virus scanner free with ESET online scanner

Update this driver:

Code:

    Image name: athrx.sys
    Timestamp:        Thu Jun 14 14:23:09 2012 (4FD99F6D)

Atheros Driver
If its wireless, match your device from here:
ATHEROS Wireless drivers for Windows

If its not a wireless, match your device from here:
ATHEROS Network drivers for Windows

Basic checks: Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

BSOD BUGCHECK SUMMARY

Code:

Debug session time: Thu May 16 05:15:47.472 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\051513-73008-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 0:44:25.893
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys ( athrx+15866d )
BugCheck 7F, {8, 80050033, 406f8, fffff80002eb8447}
BugCheck Info: UNEXPECTED_KERNEL_MODE_TRAP (7f)
Bugcheck code 0000007F
Arguments: 
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050033
Arg3: 00000000000406f8
Arg4: fffff80002eb8447
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7f_8_athrx+15866d
BiosVersion = F.05
BiosReleaseDate = 05/10/2012
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion g6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Thu May 16 04:30:25.326 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\051513-38298-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 0:12:36.653
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys ( athrx+15866d )
BugCheck 7F, {8, 80050033, 406f8, fffff80002ec0447}
BugCheck Info: UNEXPECTED_KERNEL_MODE_TRAP (7f)
Bugcheck code 0000007F
Arguments: 
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050033
Arg3: 00000000000406f8
Arg4: fffff80002ec0447
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7f_8_athrx+15866d
BiosVersion = F.05
BiosReleaseDate = 05/10/2012
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion g6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Meteos · 19 May 2013

Thanks so much for your very informative post, kat

I'm glad that there are simple solutions to this. Norton is gone and I'm currently running the scans. I probably sound silly by asking it, but does it matter which atheros driver I choose? A lot of them are compatible with windows 7 64 bit so I'm not sure if it makes a difference.

Arc · 19 May 2013

Quote: Originally Posted by Meteos

which atheros driver I choose?

This one .... Drivers for Atheros AR9485 and Windows 7
For installing it, follow update Driver Install - Device Manager

Meteos · 25 May 2013

Thanks Arc!

Now I got it.
Did sfc /scannow and find any integrity violations. I did the scans for everything, but no errors came up.
Hopefully this means that everything's fixed now. If I get another bluescreen, I'll give you guys a heads up. Thanks again.

Arc · 26 May 2013

Nice to know

Now observe the situation for a few days and let us know how it is running.

koolkat77 · 25 Jun 2013

Any updates?

Meteos · 05 Sep 2013

Yeah, there hasn't been any blue screens, except for today so I wanted to revisit this thread. (sorry for bringing up an older post)

Could it have been the driver again or something overheated? The fan is usually kind of loud and today I carried it in a laptop bag while I was working on something so I was wondering if it got too hot. I uploaded a new zip in case that has any new clues.

Arc · 05 Sep 2013

The BSOD is caused by Disc/Storage controller, AMD SATA Controller.

Code:

BugCheck 9F, {3, fffffa800449a6d0, fffff800044b03d8, fffffa80045b9c60}

*** WARNING: Unable to verify timestamp for amd_sata.sys
*** ERROR: Module load completed but symbols could not be loaded for amd_sata.sys
Probably caused by : amd_sata.sys

Followup: MachineOwner
---------

And teh driver is old.

Code:

fffff880`00fe6000 fffff880`00ffe000   amd_sata T (no symbols)           
    Loaded symbol image file: amd_sata.sys
    Image path: \SystemRoot\system32\drivers\amd_sata.sys
    Image name: amd_sata.sys
    Timestamp:        Tue Dec 13 02:22:00 2011 (4EE66970)
    CheckSum:         000173E9
    ImageSize:        00018000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from Support & Drivers .