BSOD at random times when not using computer, ntoskrnl.exe


  1. Posts : 2
    IL - Illinois
       #1

    BSOD at random times when not using computer, ntoskrnl.exe


    Hey everyone Im sorry if im incorrectly posting this but im new here! Ive seen many different posts regarding the ntoskrnl.exe bsod. But they all seem to be fixes for that exact case so i thought i would put mine and include the dmp.

    I have a hp desktop with 3gb of ram and a upgraded version of windows 7.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 7A, {fffff6fb80008000, ffffffffc000000e, 5d8f5880, fffff70001000000}
    
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36c1a )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    KERNEL_DATA_INPAGE_ERROR (7a)
    The requested page of kernel data could not be read in.  Typically caused by
    a bad block in the paging file or disk controller error. Also see
    KERNEL_STACK_INPAGE_ERROR.
    If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
    it means the disk subsystem has experienced a failure.
    If the error status is 0xC000009A, then it means the request failed because
    a filesystem failed to make forward progress.
    Arguments:
    Arg1: fffff6fb80008000, lock type that was held (value 1,2,3, or PTE address)
    Arg2: ffffffffc000000e, error status (normally i/o status code)
    Arg3: 000000005d8f5880, current process (virtual address for lock type 3, or PTE)
    Arg4: fffff70001000000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    Code:
    ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified.
    
    DISK_HARDWARE_ERROR: There was error with disk hardware
    
    BUGCHECK_STR:  0x7a_c000000e
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  smss.exe
    
    CURRENT_IRQL:  0
    Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

    Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

    Hard Drive/Storage

    Post a screen shot using Crystal Disk Info: CrystalDiskInfo Standard Edition

    How to Upload and Post a Screenshot and File in Seven Forums

    Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

    Basic checks: Please run these tests and report back the results

    1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
    2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
    3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
    4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
    5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure
      My Computer


  3. Posts : 2
    IL - Illinois
    Thread Starter
       #3

    msinfo


    Alrighty, I attached the 2 ms files you needed. I will start running tests tomorrow but thought i could at least post these for now

    Thanks
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Thanks for the files.

    Security App
    Do you have any antivirus or security suite installed? If yes, Remove them and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software

    Microsoft Security Essentials and Malwarebytes, both recommended from a strict BSOD perspective.

    Microsoft Security Essentials, Free antivirus for windows

    Malwarebytes Anti-Malware Free

       Information
    DO NOT start the free trial of MalwareBytes. Deselect the option when prompted.

       Tip
    Make full scans with both separately.

    Virus check
    Scan your system with the following:

    Kaspersky TDSSKiller - How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

    ESET online scanner - One-time virus scanner free with ESET online scanner

    Start up
    Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.

    Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
    How to Change, Add, or Remove Startup Programs in Windows 7
      My Computer


  5. Posts : 15,026
    Windows 10 Home 64Bit
       #5

    HOw are things?
      My Computer


 

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