Windows 7: ntoskrnl.exe BSOD mostly playing GW2 but also when idle

Clork · 17 May 2013

Hello all, I would be very grateful for any pointers on this problem.

I've had an increasing number of bluescreens over the last couple of weeks which led me to download BlueScreenView to see if it offered any insight. Things I have tried so far:

Initially thinking it was a graphics card driver problem, various clean installs of newer and older versions.
Windows disc check
Windows memory test
11 passes of memtest86

But really I'm just flailing about at this point and don't have a clear idea what to try next. I have attached the files collected with the SF diagnostic tool.

Many thanks in advance.

x BlueRobot · 17 May 2013

Code:

BugCheck 1E, {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for cmudaxp.sys
*** ERROR: Module load completed but symbols could not be loaded for cmudaxp.sys

Probably caused by : cmudaxp.sys ( cmudaxp+72f64 )

Code:

0: kd> lmvm cmudaxp
start             end                 module name
fffff880`0320b000 fffff880`033cd000   cmudaxp  T (no symbols)           
    Loaded symbol image file: cmudaxp.sys
    Image path: \SystemRoot\system32\drivers\cmudaxp.sys
    Image name: cmudaxp.sys
    Timestamp:        Fri Jul 23 10:55:38 2010 (4C49671A)
    CheckSum:         00137D2B
    ImageSize:        001C2000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

The above driver belongs to several different possible devices, please update the driver to corresponding device:

C-Media Audio Interface Driver (WDM) by C-Media - C-Media Electronics, Inc.
ASUS Xonar DG Audio Interface - ASUSTeK Computer Inc. -Support- Drivers and Download
HTO CLARO Audio Interface Driver - HT Omega - Driver Downloads

Code:

0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`04ed8000 fffff880`05983000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Mar 15 01:37:00 2013 (51427B3C)
    CheckSum:         00A8D47C
    ImageSize:        00AAB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Quote:

Version: 314.22
Release Date for Desktops and Notebooks : March 25th 2013
In Device Manager: 9.18.13.1422

This is the latest WHQL driver for your graphics card, please check within your Device Manager, if you have the latest version since the dump files can display the wrong dates sometimes.

Download Driver
Start Type: Device Manager
Expand Display Adapters
Right-Click Driver Name, Uninstall
Reboot
Run Driver Sweeper
Reboot
Install Downloaded Driver

Driver Sweeper will scan for any left over files from the old driver, old driver files can cause conflicts with new driver installations. Create a System Restore point beforehand, in case any problems or issues arise.

Driver Sweeper:

Drivers - Clean Left over Files after Uninstalling

Have you installed all the latest Windows Updates?

Start
Type: Windows Update
Check for Updates/Install Updates
Reboot (if prompted)

Clork · 17 May 2013

Will try the above and report back - thank you!

Clork · 17 May 2013

I did find an update to the device mentioned in the first part (ASUS Xonar DG Audio Interface) so was able to update that driver. I also reinstalled the graphics card driver using the method you described but unfortunately the problem persists - are there any further things I could try?

Thanks!

x BlueRobot · 17 May 2013

Run the GPU:OCCT test from here - NVIDIA/AMD Video Card - Test with OCCT

Run the test for about an hour, please stop the test immediately if the temperature reaches 80*C.

You can use Download GPU-Z 0.7.0 - FileHippo.com to monitor your temperature.

Clork · 18 May 2013

Test completed without errors, temperature didn't exceed 76* the attached are the results:
Attachment 268527

Attachment 268528

Attachment 268529

Attachment 268530

Attachment 268531

Clork · 18 May 2013

I tried reducing the cpu to its stock speed and that seems to have got things stable again, so I have marked this as solved.

Many thanks for the help!

x BlueRobot · 18 May 2013

That's good to know, glad your problem is solved.