BSOD when standby

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  1. Posts : 8
    Windows 7 x64
       #1

    BSOD when standby


    Hi,
    It has been 1,5 months that I started to receive BSOD when the laptop goes to StandBy. I attach the needed info, and I appreciate your help with identifying the problem. Thanks!
    Last edited by Sokol; 18 May 2013 at 15:40.
      My Computer


  2. Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       #2

    OK had a look through the files your provided, and it seems that your BSODs are all being caused by the same driver:

    Code:
    kd> !irp fffffa800777f160
    Irp is active with 4 stacks 2 is current (= 0xfffffa800777f278)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0  0 fffffa800a0a9050 00000000 00000000-00000000    
    	      Unable to load image \SystemRoot\system32\DRIVERS\NETwNs64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for NETwNs64.sys
    *** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
     \Driver\NETwNs64
    			Args: 00014400 00000000 00000004 00000002
     [ 16, 2]   0 e1 fffffa8009e528b0 00000000 fffff80003319200-fffffa800c360010 Success Error Cancel pending
    	       \Driver\vwifibus	nt!PopSystemIrpCompletion
    			Args: 00014400 00000000 00000004 00000002
     [  0, 0]   0  0 00000000 00000000 00000000-fffffa800c360010    
    
    			Args: 00000000 00000000 00000000 00000000
    Driver Reference Table - NETwNs64.sys

    looking at the time stamp on the driver we can see that it is very out of date:

    Code:
    kd> lmvm NETwNs64
    start             end                 module name
    fffff880`0629a000 fffff880`06b20000   NETwNs64 T (no symbols)           
        Loaded symbol image file: NETwNs64.sys
        Image path: \SystemRoot\system32\DRIVERS\NETwNs64.sys
        Image name: NETwNs64.sys
        Timestamp:        Wed Aug 03 20:28:26 2011 (4E39E7AA)
        CheckSum:         0083C028
        ImageSize:        00886000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please update the driver from here: https://downloadcenter.intel.com/Default.aspx
      My Computer


  3. Posts : 8
    Windows 7 x64
    Thread Starter
       #3

    Dsprague, thank you so much for the fast reply!!! I will follow your advice.
      My Computer


  4. Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       #4

    Glad I could help.
      My Computer


  5. Posts : 8
    Windows 7 x64
    Thread Starter
       #5

    Hi! Unfortunately, I still continue to get the same problem... I attach the new file with dumps...
    Last edited by Sokol; 26 May 2013 at 14:46.
      My Computer


  6. Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       #6

    Hold tight while I see if I can get other eyes on this, its the same problem as before, and it may be pointing to a hard ware problem, but I would like another opinion before jumping to any conclusions.
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #7

    Hi sokol, can you disable hibernation, at least as a test?
    Hibernate - Enable or Disable

    I know it will put a pressure on the battery, still, ..... it is needed to see if it crashing during hibernation only or not.
      My Computer


  8. Posts : 8
    Windows 7 x64
    Thread Starter
       #8

    Hi Arc. I disabled hibernate, tried "Sleep" - worked no problem, no crash. However, I am doing it from home now, and most of the crashing happens after I do the full day at work (connected via WiFi) and try to "Sleep" after that. May I come back with the updated status Monday evening?
    Thanks for your support!
      My Computer


  9. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #9

    No problem :)
    Take time as much as you need to observe the situation, but if it cause anything bad in the mean time, inform us :)
      My Computer


  10. Posts : 8
    Windows 7 x64
    Thread Starter
       #10

    Hi guys, after full day at work - another BSOD when trying to Sleep (please, see attached)...
      My Computer


 
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