Bsod - help me!


  1. Posts : 5
    windows 7 64 bit
       #1

    Bsod - help me!


    My computer recently started to BSOD and i don't know why, please help!
    Last edited by PC Newb; 17 May 2013 at 23:46.
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Please follow steps outlined here to get BSOD help:

    https://www.sevenforums.com/crashes-d...tructions.html
      My Computer


  3. Posts : 5
    windows 7 64 bit
    Thread Starter
       #3

    I did read it, tell me what i did wrong instead of telling me to read it when i already did.
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    And was I suppose to guess you had already done that??? You didn't exactly make that clear did you?

    Reading it won't gather the required files needed to help you solve the issue, running the tool properly will. Click the GRAB ALL button to gather all the information needed.
      My Computer


  5. Posts : 5
    windows 7 64 bit
    Thread Starter
       #5

    kk did grab all and waited for it to finish this time.

    edited first post with the file
    Last edited by PC Newb; 18 May 2013 at 00:12.
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #6

    Thanks. Please do the following:

    1. Download and save this tool to your desktop:
    http://go.microsoft.com/fwlink/?linkid=52012

    2. Run the tool, and then click Copy - ignore any errors if they appear

    3. Use CTRL+V to paste the unedited results of the tool here in your next reply
      My Computer


  7. Posts : 5
    windows 7 64 bit
    Thread Starter
       #7

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-TMVMJ-BBMRX-3MBMV
    Windows Product Key Hash: 55n8g6xdzhe4AOWhmTzdzQoLfa4=
    Windows Product ID: 00426-292-0000007-85460
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {5D361611-CD17-4984-80F1-B5B041019CB4}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110622-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Word 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5D361611-CD17-4984-80F1-B5B041019CB4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3MBMV</PKey><PID>00426-292-0000007-85460</PID><PIDType>5</PIDType><SID>S-1-5-21-2038389766-3206578245-1245735368</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0602 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090804000000.000000+000</Date></BIOS><HWID>D7B90600018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-001B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Word 2007</Name><Ver>12</Ver><Val>BCD72299F752D86</Val><Hash>068lO0ay6rs9LAvgHDhjVT63wL4=</Hash><Pid>89407-707-6552566-63395</Pid><PidType>14</PidType></Product></Products><Applications><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070005
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAAABgABAAEAAAADAAAAAQABAAEA6GHUu4wmRrxoZYQ0vCAciJSmLrBiPc7Yh59oL0bK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC A_M_I_ OEMAPIC
    FACP A_M_I_ OEMFACP
    HPET A_M_I_ OEMHPET
    MCFG A_M_I_ OEMMCFG
    OEMB A_M_I_ AMI_OEM
    OSFR A_M_I_ OEMOSFR
    SSDT DpgPmm CpuPm
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    The installation is counterfeit (by definition)
    The installed Key is the Default Key for Windows 7 Ultimate
    The file mismatches indicated that RemoveWAT has been used in an attempt to bypass activation and validation requirements.



    Best way to fix it now (since we don't know which version of RemoveWAT was used) is to run WATFix....

    Download WATFix - make sure that you UNTICK the box for the 'download manager, and click on the link on the left of the page, not the big shiny button on the right (which is an ad for the download manager!!) - and use that - extraxt the .exe file, and run it, then reboot.


    Post a new MGADiag report
    Once that's clear, then you need to apply a legitimate Key, and activate it.
      My Computer


  9. Posts : 5
    windows 7 64 bit
    Thread Starter
       #9

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-TMVMJ-BBMRX-3MBMV
    Windows Product Key Hash: 55n8g6xdzhe4AOWhmTzdzQoLfa4=
    Windows Product ID: 00426-292-0000007-85460
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {5D361611-CD17-4984-80F1-B5B041019CB4}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110622-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Word 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5D361611-CD17-4984-80F1-B5B041019CB4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3MBMV</PKey><PID>00426-292-0000007-85460</PID><PIDType>5</PIDType><SID>S-1-5-21-2038389766-3206578245-1245735368</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0602 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090804000000.000000+000</Date></BIOS><HWID>D7B90600018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-001B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Word 2007</Name><Ver>12</Ver><Val>BCD72299F752D86</Val><Hash>068lO0ay6rs9LAvgHDhjVT63wL4=</Hash><Pid>89407-707-6552566-63395</Pid><PidType>14</PidType></Product></Products><Applications><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-292-000000-00-1033-7600.0000-3602011
    Installation ID: 003784501893976450024216589804810302252204788211152914
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3MBMV
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 3
    Trusted time: 5/18/2013 2:55:59 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAAABgABAAEAAAACAAAAAQABAAEA6GHUu4wmRrxoZYQ0vCAciJSmLrBiPc7YaC9Gyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC A_M_I_ OEMAPIC
    FACP A_M_I_ OEMFACP
    HPET A_M_I_ OEMHPET
    MCFG A_M_I_ OEMMCFG
    OEMB A_M_I_ AMI_OEM
    OSFR A_M_I_ OEMOSFR
    SSDT DpgPmm CpuPm
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    The System is now in a fit state to receive a legitimate Key-


    You need to change the Product Key using the Change Product Key link at the bottom of the System properties page.

    You may need to activate by phone.
      My Computer


 

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