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Windows 7: BSOD while playing different videogames.

17 May 2013   #1
J e a n n e

Windows 7 Ultimate x64
BSOD while playing different videogames.

Hello, kind people of Seven Forums. Iím here with hopes of obtain some kind of insight about the BSOD problem Iím having.

About the BSOD:
  • The problem started almost three months ago.
  • Most of the time, the BSOD appears while playing videogames. It doesnít matter if itís a recent game, or a game from 1990. (Even if the system is a bit outdated, as you will see on the Dump Files, I neved had difficulties running any game from recent years prior to this.)
  • The timing of the BSOD tends to be random. Sometimes I can play a couple of hours before the BSOD, sometimes it appears after just two or three minutes.
  • I had BSODs while not running any game. I can recall two specific times: one, while working on an Excel document; the other, while browsing the web on Mozilla Firefox. BSOD while not playing is, however, a very rare occurrence. (These are activities that I do normally without any problem, even now.)
  • At the time of the first BSOD, no new hardware was installed, and Iíve never overclocked anything (that Iím aware of) on this system.
  • Iíve got many different kinds of BSOD. Iím attaching to this post five Dump Files of five different BSOD (with errors like "REFERENCE_BY_POINTER", "SYSTEM_SERVICE_EXCEPTION", "DRIVER_IRQL_NOT_LESS_OR_EQUAL", "PAGE_FAULT_IN_NONPAGED_AREA" and "INTERRUPT_EXCEPTION_NOT_HANDLED"). As the language of my Windows is spanish, some of the information on the Dump Files is on spanish. If translation of any data is required, just ask and I will provide it.

What Iíve tried so far:
  • Changed the hard disk. The old one was from a cheap brand, so I got a new one around a month ago. The BSOD problem persisted. It may be worthy to say that I installed the same Windows Seven I had on the old hard disk.
  • Downloaded the most recent version of my graphic cardís drivers.
  • Cleaned the CPU recently.
  • Disabled the on-board audio from BIOS. (I read somewhere that audio errors could cause BSODs.)
  • Ran 8 passes of Memtest86+ and didnít get any errors.
  • Ran 7 passes of the Windows Memory Diagnostics Tool (extended) and didnít get any errors.
  • Checked the temperature of the system regularly. Sometimes the temperatures were a bit high, but not as high as to cause any major problem, I think.

Iíve read that FurMark, the MG Video Memory Stress Test and the Hardware Stress Test with Prime95 are also recommended for this kind of situation, but I prefer to run them only if necessary (or if a hardware or GPU problem is suspected).

Thank you very much in advance for any suggestions!

My System SpecsSystem Spec
18 May 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit

Hola! and welcome to the forums :)

From your latest crash dump:
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
Use !analyze -v to get detailed debugging information.
BugCheck 3D, {fffff80000b9bdf0, 0, 0, fffff880073db892}
Probably caused by : ntkrnlmp.exe ( nt!KiInterruptHandler+29 )
Followup: MachineOwner
0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
Please uninstall Daemon tools as it is well known for BSOD.
Start > click on Computer > Uninstall or change a program > choose Daemon tools. Reboot.
Once uninstalled please go here and remove the SPTD driver itself with this tool:

DuplexSecure - Downloads
warning   Warning
If the uninstall button is grayed out when you run the program you dont need to do anything and can close the window, if it is not click it and allow it to run. DO NOT click the install button as it will install a driver known to cause BSODs onto your system.

Otherwise, go to C:\Windows\System32\drivers, look for and delete SPTD.sys manually. Reboot

These drivers are contributing to your BSOD'S and need updating:

Driver: intelppm.sys
Refers to: Intel Processor driver
Dated: Tue Jul 14 00:19:25 2009
Update driver, choose Intelģ Driver Update Utility and see if there is an update available:

Driver: nvlddmkm.sys
Refers to: Nividia Video drivers
Dated: Fri Mar 15 01:37:00 2013
This driver is Nividia latest release and seems to be causing issues in many cases recently,
please roll back your driver to the previous version:

Roll Back Drivers Tutorial

Also ensure you have all the latest Windows Updates installed.
Run these tests:

Run SFC to check the integrity of all Windows 7 system files:
  • Click on Start > Type in search cmd
    Right-click cmd after results are displayed and Run as Administrator
    Type SFC /scannow at the prompt
    (Note: There is a space between SFC and /scannow)
SFC Tutorial

Note   Note
Select option two. If any problems are found, run the scan 3 times and immediately
reboot the computer after each scan.

Also run chkdsk in an elevated command prompt in order to check for file system errors and bad sectors on your HDD:
  • Click on Start>Type in search cmd
  • Right click cmd and Run as Administrator
  • At the command prompt please type: chkdsk /f/r
    (There is a space between chkdsk and /f/r)
Chkdsk Tutorial

Take memtest again. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

Tip   Tip
Run these tests overnight, paying particular attention to Part 3


My System SpecsSystem Spec

 BSOD while playing different videogames.

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