Help please. BSOD


  1. Posts : 2
    Windows 7 Home Premium 64bit
       #1

    Help please. BSOD


    Hi, every time I restart my laptop I get a blue screen with a lot of jargon and such. My laptop then goes into windows startup repair. After that I can login and use my laptop as usual but it comes up with this:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 5129

    Please help!
    Cheers, James
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Norton
    Code:
    fffff880`0712d608  fffff880`043b6e58Unable to load image \??\C:\windows\system32\Drivers\SYMEVENT64x86.SYS, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
     SYMEVENT64x86+0x21e58
    
    fffff880`0712d358  fffff880`0519b2e0Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.0.0.128\Definitions\BASHDefs\20121130.005\BHDrvx64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for BHDrvx64.sys
    *** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
     BHDrvx64+0x1372e0
    Norton tends to cause BSOD-s and seen it create several issues for users. Recommend uninstalling it with the Norton Removal Tool and replace with Microsoft Security Essentials. See if this stops the BSOD-s. Download and run the Norton Removal Tool to remove the Norton Product

    Uninstallers (removal tools) for common antivirus software

    Microsoft Security Essentials and Malwarebytes, both recommended from a strict BSOD perspective.

    Microsoft Security Essentials, Free antivirus for windows

    Malwarebytes Anti-Malware Free

       Information
    DO NOT start the free trial of MalwareBytes. Deselect the option when prompted.

       Tip
    Make full scans with both separately.


    Basic checks: Please run these tests and report back the results

    1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
    2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
    3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
    4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
    5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure
      My Computer


  3. Posts : 2
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Thanks!


    Hi, I removed Norton and my computer works fine!

    Thanks very much!
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Thanks for the update.

    Wait for a week before marking the thread as solved. :)

       Tip

    If your problem is solved please use the Mark this thread as solved link at the top of your thread or down on the left corner
      My Computer


 

Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 02:40.
Find Us