Non-Random BSOD - Atikmpag.sys Error

incxbxs · 19 May 2013

Hello guys,

I took blue screen error (atikmpag memory error)

It happens mostly while i watch movies via flash player. For example, I took 3 BSOD consecutivly just a minute ago. But I had not took any yesterday from the same situation.

System Specs:

i5 3570k
16gb corsair
asrock extreme4
asus 7850HD DCII
Vertex3 SSD (256gb)
High Power 750W Gold+
Windows 7 pro 64Bit

Everything is brand new.

I didn't do any OC, everything is running as stock. Also i'm sure that there is no temperature problem.

here is description of how error accurs:

First screen freezes, and goes black right after it. Then it returns back and windows says, ati driver is recovered. I could take control for just a minute and but this time it goes directly to BSOD. Always the same.
I figure it out that when just after first black-out appeared, if close all the browsers running flash in minute, it wont go BSOD but if i open any(browser with flash) after, it directly goes BSOD again.

Here is the picture of BSOD:

http://imgim.com/3578incib5970749.jpg

Here is Cpu-z Memory record:

Date , GPU Load [%] , Memory Usage (Dedicated) [MB] , Memory Usag - Pastebin.com ( look at line 425 it is when graphic card fails)

Here is Crash Dump Files:

Attachment 268766

Could it really a memory problem or is it related with driver or Flash Player it self?
I'm stuck on it. What do you suggest?

Northernsoul55 · 19 May 2013

Hi,

Your dump files show a STOP 0x116 which is a Display or Graphics related BSOD.

Code:

 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 116, {fffffa800d6962f0, fffff880073ab9e0, 0, 2}
Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+79e0 )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.

Update your ATI drivers: atikmdag.sys Wed Feb 15 02:51:52 2012

http://support.amd.com/us/Pages/AMDSupportHub.aspx

Update your DirectX platfom to the latest version (2013):

How to download and install DirectX

Download DirectX End-User Runtime Web Installer from Official Microsoft Download Center

Also follow this guide for STOP 0x116 errors:

https://www.sevenforums.com/crash-lockup-debug-how/63320-stop-0x116-video_tdr_error-troubleshooting.html

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

https://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Tip

Run these tests overnight

Also please ensure you have all the latest Windows updates installed.

cheers

Dave

incxbxs · 21 May 2013

Update your ATI drivers: atikmdag.sys Wed Feb 15 02:51:52 2012

-Done

Update your DirectX platfom to the latest version (2013):

-Already have Lastest version

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

-Done, no errors

I try to make same conditions which couse BSOD errors It seems fine now. i'm not sure though, i'll report if any BSOD happen, and follow your guide about stopping 0x116 errors.

Thanks,

Northernsoul55 · 21 May 2013

Good work incxbxs :)

Hopefully it was just your ATI Graphics driver causing the issues.

If you do experience a new BSOD please post up the new logs.

Look forward to your feedback in a few days or so.

cheers

Dave

incxbxs · 18 Sep 2014

This BSOD problem start again. and again, it is something with the flash player. Not searching for solution. Just looking forward to see the day flash die once and for all...

Boozad · 18 Sep 2014

It would be interesting to see your new logs, follow Blue Screen of Death (BSOD) Posting Instructions, let the tool run until it has completely finished and then upload the new logs.