BSOD - "ntkrnlmp.exe" and "ntoskrnl.exe" are the cause

Page 1 of 2 12 LastLast

  1. Posts : 15
    64 Bit Windows 7 Ultimate
       #1

    BSOD - "ntkrnlmp.exe" and "ntoskrnl.exe" are coming up


    Hello all, a friend was helping me to find out what this BSOD all of a sudden was from but he is out of the country now away on business.

    We got the point of him looking at the crash files and us using WhoCrashed, and we found that the last handful of crashes I have are all caused by "ntkrnlmp.exe" and "ntoskrnl". We tried each of my parts in his computer's and they all worked fine. We also have tried running Memtest and he tested the Hard drive. One thing we did not do is try a different bios.

    I have no idea how to fix this, my friend and the program say it is a software/driver issue. How would I go about fixing a BSOD that is being caused by "ntkrnlmp.exe and ntoskrnl"? (They are the only causes that show up). I am just now running the sevenforums program, will post it when its done.

    The computer is running wonderful, except sometimes when I go away ill come back and the computer is shutdown (rather than sleep mode), then I get the BSOD system has had an issue thing. The last crash dumps have been the names above.


    Any help would be greatly appreciated!


    SYSTEM HARDWARE:
    - ASUS P8Z77-V_LK
    - Nvidia GTX 660Ti+ (3gb version)
    - Auzen Prelude 7.1
    - 650w Toughpower PSU
    - 500 gb HD (honestly not sure the name of it but its working fine)
    - Intel i5-3470
    - Two 4gb G.Skill ram
    - Windows Ultimate 64-bit
    - Latest GPU drivers
    - No overclocks
    - Avira Free, Malwarebytes, CCleaner, Defraggler, Media Player Classic, Winamp, steam, reason, cooledit, firefox (these are the programs I use mostly).
    Last edited by reggiemiller; 20 May 2013 at 23:31.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Security App
    Avira contributes to BSOD's, recommend to replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software

    Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

    Microsoft Security Essentials, Free antivirus for windows

    Malwarebytes Anti-Malware Free

       Warning
    DO NOT start the free trial of MalwareBytes, unselect that option when prompted.



       Tip
    Make full scans with both separately.

    Start up
    Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows. Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
    How to Change, Add, or Remove Startup Programs in Windows 7

    Unplug any external device from the system (USB sticks etc)

    Hard Drive/Storage
    Post a screen shot using Crystal Disk Info: CrystalDiskInfo Standard Edition -
    How to Upload and Post a Screenshot and File in Seven Forums

    Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

    This tutorial USB Selective Suspend - Turn On or Off may help you:

    To Disable Selective Suspend:
    Code:
    1. open the control panel
    2. go to power options (you may have to set view to small icons)
    3. click change plan settings
    4. in the window that opens:
    5. click change plan settings
    6. click change advanced power settings, expand usb and ensure usb selective suspend is disabled.
    Basic checks: Please run these tests and report back the results

    1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
    2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
    3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
    4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
    5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

    BSOD BUGCHECK SUMMARY
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, fffffa800a4b6cd0, fffff80000b9c3d8, fffffa8007e67b10}
    
    *** WARNING: Unable to verify timestamp for asmthub3.sys
    *** ERROR: Module load completed but symbols could not be loaded for asmthub3.sys
    Probably caused by : asmthub3.sys
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa800a4b6cd0, Physical Device Object of the stack
    Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
    Arg4: fffffa8007e67b10, The blocked IRP
    
    Debugging Details:
    ------------------
    
    
    OVERLAPPED_MODULE: Address regions for 'CTHWIUT' and 'usbaudio.sys' overlap
    
    DRVPOWERSTATE_SUBCODE:  3
    
    DRIVER_OBJECT: fffffa8009c9fc10
    
    IMAGE_NAME:  asmthub3.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  50322d6d
    
    MODULE_NAME: asmthub3
    
    FAULTING_MODULE: fffff88006bc0000 asmthub3
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0x9F
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0
    
    STACK_TEXT:  
    fffff800`00b9c388 fffff800`030ff992 : 00000000`0000009f 00000000`00000003 fffffa80`0a4b6cd0 fffff800`00b9c3d8 : nt!KeBugCheckEx
    fffff800`00b9c390 fffff800`0309a94c : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33af0
    fffff800`00b9c430 fffff800`0309a7e6 : fffffa80`069265a8 fffffa80`069265a8 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
    fffff800`00b9c4a0 fffff800`0309a6ce : 00000019`174095a5 fffff800`00b9cb18 00000000`000a8a68 fffff800`0320ef88 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`00b9caf0 fffff800`0309a4b7 : 00000008`13efe4c2 00000008`000a8a68 00000008`13efe4ed 00000000`00000068 : nt!KiTimerExpiration+0x1be
    fffff800`00b9cb90 fffff800`0308794a : fffff800`0320be80 fffff800`03219cc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
    fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    FAILURE_BUCKET_ID:  X64_0x9F_3_POWER_DOWN_IMAGE_asmthub3.sys
    
    BUCKET_ID:  X64_0x9F_3_POWER_DOWN_IMAGE_asmthub3.sys
    
    Followup: MachineOwner
    ---------
    
    0: kd> !irp fffffa8007e67b10
    Irp is active with 9 stacks 6 is current (= 0xfffffa8007e67d48)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 fffffa800a4b6cd0 00000000 fffff8800a4829f4-00000000 Success Error Cancel pending
    	       \Driver\asmthub3	hidusb!HumPowerCompletion
    			Args: 00015400 00000001 00000003 00000003
     [ 16, 2]   0 e0 fffffa8007e0b060 00000000 fffff8800a4982ec-fffffa8007e0b1b0 Success Error Cancel 
    	       \Driver\HidUsb	HIDCLASS!HidpFdoPowerCompletion
    			Args: 00015400 00000001 00000003 00000003
     [ 16, 2]   0 e1 fffffa8007e0b060 00000000 00000000-00000000    pending
    	       \Driver\HidUsb
    			Args: 00015400 00000001 00000003 00000003
     [  0, 0]   0  0 00000000 00000000 00000000-fffffa800c817480    
    
    			Args: 00000000 00000000 00000000 00000000
      My Computer


  3. Posts : 15
    64 Bit Windows 7 Ultimate
    Thread Starter
       #3

    Thanks alot Koolkat!
    I have already done a memtest, it came up with no issues.

    I will try everything else you listed and report back, cheers!

    PS: Will I be ok if I just use Malwarebytes? I have that installed and use it, will it be ok to only run that and not another program like avira,etc..?
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    From filehippo:
    Malwarebytes' Anti-Malware can detect and remove malware that even the most well known anti-virus and anti-malware applications fail to detect. Malwarebytes' Anti-Malware monitors every process and stops malicious processes before they even start.
    Where as MSE:
    Microsoft Security Essentials provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.

    Microsoft Security Essentials is a free download from Microsoft that is simple to install, easy to use, and always kept up to date so you can be assured your PC is protected by the latest technology. It's easy to tell if your PC is secure - when you're green, you're good. It's that simple.

    Microsoft Security Essentials runs quietly and efficiently in the background so that you are free to use your Windows-based PC the way you want - without interruptions or long computer wait times.
    So running just Malwarebytes is not enough.
      My Computer


  5. Posts : 15
    64 Bit Windows 7 Ultimate
    Thread Starter
       #5

    Thanks man!
    I just cleaned up the start up stuff as listed and also uninstalled Avira. I already have malwarebytes installed and did a scan a few days ago came up with nothing. Just downloaded MSE and am doing a scan now.
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    No problem, take your time, complete the steps and let us know if you continue to BSOD. :)

    And PS: woman here
      My Computer


  7. Posts : 15
    64 Bit Windows 7 Ultimate
    Thread Starter
       #7

    Oh my I feel silly now haha, thank you very much for the kind help mam :)
    MSE just finished updating and doing a scan and it says "No Threats were detected on your PC" and I also made it so I have barely anything starting with windows. Also checked for updates for few updates for programs I use with filehippo (what a site! Thanks for sending me that way). I will post again when I have finished a few other things. Once again thanks a ton for the kind help.
    Last edited by reggiemiller; 21 May 2013 at 00:41.
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

    Best wishes! :)
      My Computer


  9. Posts : 15
    64 Bit Windows 7 Ultimate
    Thread Starter
       #9

    Ok, I took a picture of Crystal DiskInfo. here it is (just click to zoom in):



    Now only thing I havnt done yet is: SFC /scannow and disc error check, will do that now. Ill pop back into this thread 2morrow and update how things are going. Thanks again! hope all these things help :)
      My Computer


  10. Posts : 15,026
    Windows 10 Home 64Bit
       #10

    reggiemiller said:
    hope all these things help :)
    Looks good :)
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 04:01.
Find Us