BSOD Error 0x0000001a/0x0000001e (Not Responding) Random Restarts


  1. Posts : 2
    Windows 7 Ultimate 64 bit
       #1

    BSOD Error 0x0000001a/0x0000001e (Not Responding) Random Restarts


    Hello Everyone,

    As my first post, I am seeking help with my Windows 7 BSOD crash. I am usually online and Firefox freezes and gives me the light-grey out screen and says (not responding) usually followed by the BSOD with error codes

    0x0000001a and or 0x0000001e

    Don't know if it is a driver error or memory error. I have recently re-installed Windows 7 and still same problem, also have uninstalled Photoshop and Illustrator, for which I thought might be hogging my RAM.

    If you have the time to look over my .dmp files and spot a problem or possible solution I would greatly appreciate it, Thank you in advance!!
      My Computer


  2. Posts : 2,014
    Windows 7 Professional 64bit
       #2

    Before proceeding:

    1. Download and save this tool to your desktop:

    http://go.microsoft.com/fwlink/?linkid=52012

    2. Run the tool, and then click 'Copy' - ignore any errors if they appear
    3. Use CTRL+V to paste the unedited results of the tool here in your next reply
      My Computer


  3. Posts : 2
    Windows 7 Ultimate 64 bit
    Thread Starter
       #3

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-48Q82-W2CHW-QYFQB
    Windows Product Key Hash: X5x1rCv+BvV/ZXzymHIegYcrbw8=
    Windows Product ID: 00426-437-0149626-85272
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {8FCB5545-4109-4669-AFA6-636AE7B89608}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.130318-1532
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8FCB5545-4109-4669-AFA6-636AE7B89608}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QYFQB</PKey><PID>00426-437-0149626-85272</PID><PIDType>5</PIDType><SID>S-1-5-21-2601245821-190069003-2403766726</SID><SYSTEM><Manufacturer>Gateway </Manufacturer><Model>MT6821 </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>77.09 </Version><SMBIOSVersion major="2" minor="4"/><Date>20061127000000.000000+000</Date></BIOS><HWID>CFB93607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-437-014962-01-1033-7600.0000-1402013
    Installation ID: 003601955805391264333363864645589516800231944664347843
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: QYFQB
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 5/28/2013 4:50:38 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAIAAAABAAAAAwABAAEAJJSOIEj9SOTiFWSVNhcAKahWzk/cjK6F1IZWDyqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC GATEWA SYSTEM
    FACP GATEWA SYSTEM
    HPET GATEWA SYSTEM
    BOOT GATEWA SYSTEM
    MCFG GATEWA SYSTEM
    APIC GATEWA SYSTEM
    SLIC GATEWA SYSTEM
    SSDT GATEWA SYSTEM


    Thanks for the quick reply Northernsoul55!
      My Computer


 

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