BSOD when browsing internet using Google Chrome [Minidumps included]

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  1. Posts : 19
    Windows 7 Ultimate x64
       #1

    BSOD when browsing internet using Google Chrome [Minidumps included]


    Hi everyone,
    I've been facing alot of BSOD lately and it's beginning to piss me off. I have no idea what might be causing it apart from the RAM but here are the minidumps, I don't know what to do with them or how to read them so it will be great if someone could help with this. It happens mostly when more then 5 tabs are open in chrome but also they happen randomly like listening to music / watching movies etc.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    The BSOD is caused by the Realtek network driver.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {fffff980025c6140, 2, 1, fffff880066118e6}
    
    *** WARNING: Unable to verify timestamp for Rt64win7.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
    Probably caused by : Rt64win7.sys ( Rt64win7+118e6 )
    
    Followup: MachineOwner
    ---------
    And the driver is very old.
    Code:
    fffff880`06600000 fffff880`06632000   Rt64win7 T (no symbols)           
        Loaded symbol image file: Rt64win7.sys
        Image path: Rt64win7.sys
        Image name: Rt64win7.sys
        Timestamp:        Thu Feb 26 14:34:13 2009 (49A65B0D)
        CheckSum:         000361A5
        ImageSize:        00032000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Update it from Realtek . Take the Win7 and WinServer 2008 R2 Auto Installation Program (SID:1581786), dated 2013/5/22.

    Let us know the results. If it continue to crash, next time post it following the Blue Screen of Death (BSOD) Posting Instructions.
      My Computer


  3. Posts : 19
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Thanks for instructions. I updated the drivers and then I got a BSOD about 3-4 hours later(better than before).
    Following the instructions on the other Thread here it is:
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Now it is your ATI display driver.
    Code:
    fffff880`05bf8028  fffff880`04a366d3Unable to load image atikmdag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
     atikmdag+0x1ff6d3
    And the driver is old.
    Code:
    fffff880`04837000 fffff880`053ea000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Wed Jul 04 10:46:13 2012 (4FF3D19D)
        CheckSum:         00B618E2
        ImageSize:        00BB3000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Update your ATI/AMD display driver.
    You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


    During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

    Also, the stop code is 0x1, which as far as I have experienced, occurs due to the third party antivirus programs.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1, {754d2e09, 0, 400, fffff88005bf8ca0}
    
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
    
    Followup: MachineOwner
    ---------
    Zone Alarm is not widely used, but traced as offender many a times. Uninstall Zone Alarm using the tool listed here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

    Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
    Download, install and update those, and then run full system scans with both of them, one by one.

    Let us know the results.
      My Computer


  5. Posts : 19
    Windows 7 Ultimate x64
    Thread Starter
       #5

    After following the above post I've got about 3-4 BSOD in last 2 days with the latest one being:
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    KenXyro said:
    After following the above post I've got about 3-4 BSOD in last 2 days with the latest one being:
    Can you post it following the Blue Screen of Death (BSOD) Posting Instructions? Some more data is needed to infer anything here.
      My Computer


  7. Posts : 19
    Windows 7 Ultimate x64
    Thread Starter
       #7

    Thanks for you help so far.
    Here it is according to the instructions.
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    It appears that the display driver is not updated to the latest.
    Code:
    fffff880`04000000 fffff880`0405f000   atikmpag T (no symbols)           
        Loaded symbol image file: atikmpag.sys
        Image path: atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Sat Nov 17 01:09:13 2012 (50A69661)
        CheckSum:         00058D88
        ImageSize:        0005F000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    So the chance of a display related BSOD continues there. And it is.
    Code:
    BugCheck D1, {fffff90002ecd540, b, 8, fffff90002ecd540}
    
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiProcessIsrVSync+76 )
    
    Followup: MachineOwner
    ---------
    Moreover, I would suggest you go for a virus scan. Scan the system for possible virus infection with the following programs.


    Most of the error events as per the event log is ....
    Event[30803]:
    Log Name: System
    Source: atapi
    Date: 2013-04-20T15:38:14.235
    Event ID: 11
    Task: N/A
    Level: Error
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: KenXyro-PC
    Description:
    The driver detected a controller error on \Device\Ide\IdePort0.
    Either is is some hardware error or your backdated BIOS/chipset driver.

    Change the cables connecting the HDD. Plug the HDD to another free slot on the motherboard. Also plan to update the BIOS.
    Code:
    BIOS Version/Date    Phoenix Technologies, LTD 6.00 PG, 02-Mar-2009
    Unfortunately I am not able to find a place to get official downloads for the motherboard. You may search as per the manufacturer's specifications.

    Test your RAM modules for possible errors.
    How to Test and Diagnose RAM Issues with Memtest86+
    Run memtest for at least 8 passes, preferably overnight.

    Let us know the results.
      My Computer


  9. Posts : 19
    Windows 7 Ultimate x64
    Thread Starter
       #9

    I did updated the display drivers from ati website and the tool mentioned in the above post but looks like some of the drivers remained from previous. I didn't run driver sweeper.

    Virus scan comes clean.
    Ram diagnose from memtest shows no errors.

    I don't know how to update BIOS.
    Also, sometimes pc just restarts showing no BSOD even though "automatically restart" is uncheked. If the BSOD and restarts are cause of faulty hardware then which one is it so that I can replace? I'll try a different cable and slot of hard drive on motherboard.
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    Let us know the situation after replacing the cables and using another slot.

    Also try to update the chipset driver.

    From the previous analysis, the hardware element that may be suspected to be failing is the motherboard, but the final decision depends on the situation after changing these things.
      My Computer


 
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