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Windows 7: BUGCODE_USB_DRIVER BSOD at random times

23 May 2013   #1

Windows 7, 64 bit

I've been having problems with BSOD for awhile, but it's been getting worse and worse, so I finally decided I needed to do something about it. I've been getting the BUGCODE_USB_DRIVER at random times. I have not figured out anything causing it. I'll just be doing something online and it'll happen. I know there is something wrong with my USB slots for awhile, since they don't always register when I put a flashdrive in. I haven't figured out anything on how to fix that, so I figured these two issues might be connected.

My computer is Toshiba Qosmio.
Processor: Intel(R) Core(TM)i7 CPU Q 740 @1.73GHz
Installed RAM: 6.00GB
System Type: Windows 7 64-bit
I don't know for sure much more than this, but i'll find out anything else if I need to.

Also, I followed the instructions to attached the ZIP folder, but every time I tried to upload it, it said the folder was still too big. I kept getting a "413 Request Entity Too Large". So, I had to break it down into separate folders. That's the only way it was letting me upload it.

My System SpecsSystem Spec
24 May 2013   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Hi Dmack. There are no dump files in the zips you uploaded.

Configure dumps
First, we want to make sure the computer is saving your dump files. Go to Control Panel -> System -> Advanced System Settings -> Startup and Recovery [Settings] Make sure that "Write Debugging Information" is set to Small Memory Dump (256kb) if it is not already.
Dump Files - Configure Windows to Create on BSOD
Next, make sure that the folder C:\Windows\Minidump exists. If not, create it (allow permission if asked). Make sure any dumps you want to analyze, whether yours or others', are in this folder. You can ZIP/RAR the files and send them to someone else to analyze as well.

Security App
Avira can be a cause of BSOD's. Please remove and replace with Microsoft Security Essentials to see if it provides more stability.
Uninstallers (removal tools) for common antivirus software
Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows

Malwarebytes Anti-Malware Free

warning   Warning
DO NOT start the free trial of MalwareBytes, unselect that option when prompted.

Tip   Tip
Make full scans with both separately.

Start up
Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7
Basic checks:
Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

Virus check
Scan your system with the following:
Kaspersky TDSSKiller - How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

ESET online scanner - One-time virus scanner free with ESET online scanner
This tutorial USB Selective Suspend - Turn On or Off may help you:

To Disable Selective Suspend:
1. open the control panel
2. go to power options (you may have to set view to small icons)
3. click change plan settings
4. in the window that opens:
5. click change plan settings
6. click change advanced power settings, expand usb and ensure usb selective suspend is disabled.
You should also follow steps on: USB Driver - General Fix for Problems
My System SpecsSystem Spec
24 May 2013   #3

Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1

Some M$ info on that BUG_

Bug Check 0xFE: BUGCODE_USB_DRIVER (Windows Debuggers)

Furthermore they recommended:

SFC /scannow
[run as admin from command prompt]
Verifies Windows file integrity.
My System SpecsSystem Spec


 BUGCODE_USB_DRIVER BSOD at random times

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