BSOD, Computer shutting down


  1. Posts : 68
    Windows 7 Ultimate 64 Bit
       #1

    BSOD, Computer shutting down


    Whenever I try to open any large software like Photoshop or MS Powerpoint. My PC shuts down and I get the following message :



    I've attached the SF_25-05-2013.rar

    Please help me
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hello Tonmoy, it appears that your Intel HD graphics driver is very old. Update the Intel HD Graphics Driver, either from our forum link, Latest Intel HD Graphics Driver for Windows 7, or You may get it from Intel Download Center.
    Moreover, you may run the Intel (R) Driver Update Utility to auto detect the appropriate driver for your computer.

    Let us know the results.
    ______________________________________________________________________________
    BSOD ANALYSIS:
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {8507c510, 91e209b0, 0, 2}
    
    *** WARNING: Unable to verify timestamp for igdkmd32.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
    Probably caused by : igdkmd32.sys ( igdkmd32+119b0 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: 8507c510, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: 91e209b0, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 00000002, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    igdkmd32+119b0
    91e209b0 55              push    ebp
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    8cc92b74 9239907b 00000116 8507c510 91e209b0 nt!KeBugCheckEx+0x1e
    8cc92b98 9238d937 91e209b0 00000000 00000002 dxgkrnl!TdrBugcheckOnTimeout+0x8d
    8cc92bbc 923c992c 00000000 00000102 86097008 dxgkrnl!TdrIsRecoveryRequired+0xb8
    8cc92c34 923f3944 fffffcfb 00009544 00000000 dxgmms1!VidSchiReportHwHang+0x3c0
    8cc92c5c 923f4065 00000000 00000000 00000000 dxgmms1!VidSchiCheckHwProgress+0x68
    8cc92c98 923d08f0 8cc92c90 8741e890 8763fb10 dxgmms1!VidSchiWaitForSchedulerEvents+0x1b1
    8cc92d28 923f53c9 86097008 8285250e 86097008 dxgmms1!VidSchiScheduleCommandToRun+0xaa
    8cc92d3c 923f5485 86097008 00000000 86665c48 dxgmms1!VidSchiRun_PriorityTable+0xf
    8cc92d50 82a24f5e 86097008 a2057706 00000000 dxgmms1!VidSchiWorkerThread+0x7f
    8cc92d90 828cc219 923f5406 86097008 00000000 nt!PspSystemThreadStartup+0x9e
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    igdkmd32+119b0
    91e209b0 55              push    ebp
    
    SYMBOL_NAME:  igdkmd32+119b0
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: igdkmd32
    
    IMAGE_NAME:  igdkmd32.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a01d354
    
    FAILURE_BUCKET_ID:  0x116_IMAGE_igdkmd32.sys
    
    BUCKET_ID:  0x116_IMAGE_igdkmd32.sys
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm igdkmd32
    start    end        module name
    91e0f000 9230c000   igdkmd32 T (no symbols)           
        Loaded symbol image file: igdkmd32.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys
        Image name: igdkmd32.sys
        Timestamp:        Wed May 06 23:43:40 2009 (4A01D354)
        CheckSum:         0048DF97
        ImageSize:        004FD000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  3. Posts : 68
    Windows 7 Ultimate 64 Bit
    Thread Starter
       #3

    Thankx a lot


    Thanks a lot.I am really grateful.I though the same thing but I asked just to be sure.Thanks again.
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Let us know how it is working after updating the driver :)
      My Computer


  5. Posts : 68
    Windows 7 Ultimate 64 Bit
    Thread Starter
       #5

    Yes, It's working fine.
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    If you think that the issue is solved, mark it as solved.

    But better you observe the situation for a few more days before deciding.
      My Computer


 

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