Random BSOD, mostly involving ntoskrnl.exe

Page 1 of 2 12 LastLast

  1. Posts : 6
    Windows 7 Home Premium 64bit
       #1

    Random BSOD, mostly involving ntoskrnl.exe


    Hello, for around a month or two now I have been suffering from seemingly random BSODs. They can happen at any time, while changing between tabs in Chrome, or playing a game.
    Sometimes, after the dump file has been created during the BSOD, the computer will automatically restart and function as normal.
    However other times, the computer will not automatically restart, and will instead hang on the Blue screen until physically turned off. In cases like this, the computer will not make it to the desktop and will Blue screen after the 'Starting Windows' animation. No dump file is made, and it happens too fast to see the error. From then, the computer will not make it to the desktop until Startup Repair is used, even though this finds no errors.

    I have tried ChkDsk, with no errors.
    I tried the System File Checker, again with no errors.
    I also ran the Windows Memory Diagnostics Tool, with no errors.

    I have made a backup of my files just in case nothing can be done, or the situation becomes worse.

    Attached is a zip of my Crash Dump files.

    Thanks in advance for any help! :)
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    MSINFO32:
    Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
    Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
    Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

    If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.

    Do you have a SSD? Is the firmware for your SSD up-to-date?

    Check for one and see if the stability returns.

    Hard Drive/Storage

    Post a screen shot using Crystal Disk Info: CrystalDiskInfo Standard Edition

    How to Upload and Post a Screenshot and File in Seven Forums

    Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

    Security App
    Crashes indicate Avast! being a possible cause. Remove Avast! and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software

    Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

    Microsoft Security Essentials, Free antivirus for windows

    Malwarebytes Anti-Malware Free

       Warning
    DO NOT start the free trial of MalwareBytes, unselect that option when prompted.



       Tip
    Make full scans with both separately.


    Basic checks:
    Please run these tests and report back the results

    1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
    2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
    3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
    4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
    5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

    Drivers:
    Code:
    AiCharger.sys               Wed Oct 20 18:00:33 2010 (4CBED9E1)
    Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013) so remove Asus Charger Driver with Revo Uninstaller free.

       Tip
    Revo Uninstaller
    Download and install Revo Uninstaller free from here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

    Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries). If required, reinstall the latest version available from the mfg website or a good source like filehippo.com


    Code:
    ManyCam_x64.sys             Thu Mar 13 13:46:01 2008 (47D8DBB9)
    ManyCam Virtual Webcam Driver Reference Table - ManyCam_x64.sys

    Update or remove its driver.
      My Computer


  3. Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    I've attached the two files from msinfo32.exe, and the screenshot from CrystalDiskInfo to this post.

    I don't have an SSD.

    I have used Revo Uninstaller to remove the two drivers that you mentioned, and have uninstalled Avast in favour of Security Essentials and MalwareBytes.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Thanks for that. Just one last thing:

    Start up
    Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.

    Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
    How to Change, Add, or Remove Startup Programs in Windows 7
      My Computer


  5. Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    About a week after doing all that you said above, I am still receiving Blue screen crashes.

    Oddly, it always seems to be whenever I start doing something intensive like running a hard drive scan that the crashes will occur.

    I have attached a more recent dump file to this post.
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    How old is your Hard drive? I'm thinking its time for a new one.

    Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

    For errors on your Hard drive(s): How to Run Disk Check in Windows 7
      My Computer


  7. Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       #7

    My hard drive is about 2 years old now, so I may take this as an opportunity to upgrade perhaps to an SSD.

    I ran the Seagate SeaTools Short Test, and it failed, but I was not able to complete the Long Test due to the computer always blue screening shortly after it begins.
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

    MelonSponge said:
    My hard drive is about 2 years old now, so I may take this as an opportunity to upgrade perhaps to an SSD.

    I ran the Seagate SeaTools Short Test, and it failed, but I was not able to complete the Long Test due to the computer always blue screening shortly after it begins.
    Thanks for the info.

    The reason I ask the age of the hard drives is because You are having BSOD's of 7A and F4 constantly and they are related to hard drive (storage devices).
    You should also go through these links before you get your SSD.
    How to Test your Hard Disk Drive for Problems
    5 Signs Your Hard Drive Lifetime is Ending & What To Do
    Testing a computer hard drive for failures.


    Also test your RAM if you haven't (Important!)

    Memtest86+

    Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

       Note
    Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

       Tip
    Do this test overnight.

    Code:
    Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
    Machine Name:
    Kernel base = 0xfffff800`03653000 PsLoadedModuleList = 0xfffff800`03897670
    Debug session time: Thu Jun  6 16:18:22.027 2013 (UTC + 6:00)
    System Uptime: 0 days 0:06:03.010
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .........................................
    Loading User Symbols
    Loading unloaded module list
    .......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck F4, {3, fffffa800dcc2a30, fffffa800dcc2d10, fffff800039d0470}
    
    ----- ETW minidump data unavailable-----
    Probably caused by : csrss.exe
    
    Followup: MachineOwner
    ---------
    Code:
    Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
    Machine Name:
    Kernel base = 0xfffff800`03668000 PsLoadedModuleList = 0xfffff800`038ac670
    Debug session time: Fri Jun  7 02:18:05.606 2013 (UTC + 6:00)
    System Uptime: 0 days 9:43:07.479
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .........................................
    Loading User Symbols
    Loading unloaded module list
    ........
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 7A, {20, ffffffffc000009d, fffffa800979c7c8, 0}
    
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+50080 )
    
    Followup: MachineOwner
    ---------
      My Computer


  9. Posts : 15,026
    Windows 10 Home 64Bit
       #9

    Any update?
      My Computer


  10. Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       #10

    My RAM passed the tests, so I am pretty sure that it is my hard drive that is the issue.

    I have all important data backed up, and will see about upgrading within the next month or so.
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 13:09.
Find Us