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Windows 7: Win 7 Ultimate Signature Edition BSODs

14 Oct 2009   #1
hosae

Windows 7 Ultimate Signature Edition
 
 
Win 7 Ultimate Signature Edition BSODs

All,

Thanks in advance for any help you can provide. I'm not anywhere near your level of expertise (hence the reason I am here).

History: built a new PC when the Win 7 Beta was first released. Gigabyte EP45-UD3P mobo, Intel Q6600 quad processor (4x2.4), 8 gigs of ram (4x2gb of Corsair dominator XMS2-8500 1066mHz), hitachi 1tb hard drive, NVIDIA GeForce 9500 GT video card. Ran great for a few months and then began giving random BSODs.

I knew I was getting a copy of the Win 7 signature edition, so I just waited. So, got it and did a clean install (64 bit). Within two days I'm back to BSOD's. Some times they come rapidly and other days, not so much. I've begun taking out ram chips one at a time to see if that's the issue. Right now, I've got two out. We're about two hours in with no BSOD, but that's not unusual.

So, here's some minidumps if someone could take a look at them for me, I would appreciate it. I'm hoping it's just a bad ram chip or maybe a driver.


My System SpecsSystem Spec
.
14 Oct 2009   #2
ickymay

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by hosae View Post
All,

Thanks in advance for any help you can provide. I'm not anywhere near your level of expertise (hence the reason I am here).

History: built a new PC when the Win 7 Beta was first released. Gigabyte EP45-UD3P mobo, Intel Q6600 quad processor (4x2.4), 8 gigs of ram (4x2gb of Corsair dominator XMS2-8500 1066mHz), hitachi 1tb hard drive, NVIDIA GeForce 9500 GT video card. Ran great for a few months and then began giving random BSODs.

I knew I was getting a copy of the Win 7 signature edition, so I just waited. So, got it and did a clean install. Within two days I'm back to BSOD's. Some times they come rapidly and other days, not so much. I've begun taking out ram chips one at a time to see if that's the issue. Right now, I've got two out. We're about two hours in with no BSOD, but that's not unusual.

So, here's some minidumps if someone could take a look at them for me, I would appreciate it. I'm hoping it's just a bad ram chip or maybe a driver.
just to get past the obvious , what antivirus and firewall are you using ?

bug check string shows a different cause for 3 out of 4 incidents and the same driver ntoskrnl.exe (which is a critical process in the boot-up cycle of your computer), but this driver crashing is going to be the symptom not the cause.

It might be helpful if you can describe your software environment, and did you change any software after those first few months ??

Also have you run a RAM test ?
My System SpecsSystem Spec
14 Oct 2009   #3
usasma
Microsoft MVP

 
 

There's numerous crash dumps and all seem to involve your memory.
I'd suggest that the first place to start would be with a memory test. Here's some instructions on how to run it: Memory Diagnostics

Here's a summary of the crash dumps that you attached:
Code:
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Oct 11 20:42:48.827 2009 (GMT-4)
System Uptime: 0 days 0:03:06.435
BugCheck 1E, {ffffffffc0000005, fffff80002d5cd9c, 0, ffffffffffffffff}
Probably caused by : memory_corruption ( nt!MiApplyCompressedFixups+40 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  msmoney.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Oct 11 20:38:48.783 2009 (GMT-4)
System Uptime: 0 days 0:18:33.765
BugCheck 3B, {c0000005, fffff80002bba90d, fffff8800b813960, 0}
Probably caused by : ntkrnlmp.exe ( nt!ExAllocatePoolWithTag+53d )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  TrustedInstall
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Tue Oct 13 19:16:02.407 2009 (GMT-4)
System Uptime: 0 days 1:17:54.140
BugCheck 4E, {99, 66598, 0, 750d8}
Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  WLXPGSS.SCR
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Tue Oct 13 15:16:50.049 2009 (GMT-4)
System Uptime: 0 days 20:45:40.125
BugCheck 1A, {41284, fffff900c5e14001, 325d, fffff90000812000}
Probably caused by : win32k.sys ( win32k!FreeObject+58 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  sidebar.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Tue Oct 13 23:14:42.710 2009 (GMT-4)
System Uptime: 0 days 2:28:01.442
BugCheck 4E, {99, 13447e, 0, c1e3e}
Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  WLXPGSS.SCR
My System SpecsSystem Spec
.

14 Oct 2009   #4
hosae

Windows 7 Ultimate Signature Edition
 
 

I'm running VIPRE antivirus from Sunbelt (which is supposedly certified for Win 7) and only a hardware firewall (linksys router). Nothing really odd in the software environment. Office 2007, Windows Live components (photo gallery, MSN messenger), iTunes, and other normal stuff. The only two software entries that might be the cause are the Harmony Remote software by Logitech and ArcSoft's Total Media Theatre for blue ray support. However, now that I am thinking about it, the Total Media has to download an update just to run and is not the most current version just because I don't watch enough blue ray on my computer to warrant spending another $50. I'll have to go back and look at when I installed that and when the BSODs started. You may be on to something there. Any way to tell if that could be the culprit? I'll uninstall and see if that helps. What are your thoughts on the bad ram?

Thanks,

Joe
My System SpecsSystem Spec
14 Oct 2009   #5
hosae

Windows 7 Ultimate Signature Edition
 
 

And as for the memory test, I have run memtest.exe prior to the rebuild for about 6 hours with no faults. But, have not run it recently. What is the proper amount of time to be sure?

Thanks,

Joe
My System SpecsSystem Spec
15 Oct 2009   #6
usasma
Microsoft MVP

 
 

Basically, if the memory passes the diagnostic tests, then we presume that the memory is OK. This means that the problem is most likely caused by software (drivers, programs, etc).

If that's the case, then we'll probably request some more information and may consider running the Driver Verifier.
My System SpecsSystem Spec
16 Oct 2009   #7
hosae

Windows 7 Ultimate Signature Edition
 
 

Usasma,

I ran the memory test for 6 hours (which was 450% coverage) with 0 errors will all four chips in. So far, the computer has not crashed since I removed Total Media Theatre (which by the way was version 4.0.100.1190). However, I would still be interested in running the Driver Verifier. Can you provide me some info on that?

Thanks again for the help.

Joe
My System SpecsSystem Spec
16 Oct 2009   #8
usasma
Microsoft MVP

 
 

If removing the Total Media thing stopped the BSOD's, then I'd say that you've fixed it.
I wouldn't advise running Driver Verifier on a system that's not experiencing crashes.

More info on using Driver Verifier is here: Driver Verifier in Windows 7
My System SpecsSystem Spec
17 Oct 2009   #9
hosae

Windows 7 Ultimate Signature Edition
 
 

Spoke too soon. Two BSODs back-to-back last night. Here's the dumps:
My System SpecsSystem Spec
17 Oct 2009   #10
zigzag3143

Win 8 Release candidate 8400
 
 

hosae


I just took a quick look at the dumps. Both have memory corruption in the first the nvidea driver (nvlddmkm.sys) was involved. In the second it was the WLXPGSS.SCR which I asusme is a screen saver. since both are video related Im still thinking there is a GPU problem. Are you overclocking the card? is it running hot?

Im leaving the heavy lifting to one of the pros but thouhgt I could get you some info.
My System SpecsSystem Spec
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