BSOD when downloading larger files (including Windows Update)

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  1. Posts : 11
    Windows 7 Pro 64bit
       #1

    BSOD when downloading larger files (including Windows Update)


    Fresh install of Windows 7 Pro 64 on this machine and it seems to BSOD when downloading large-ish files including Windows Update.

    During the Windows Update, it either freezes or BSOD when trying to download too many, and when downloading a larger file I get BSOD.

    File attached as per instructions. Hope someone can shed some light on this issue.

    Ta muchly in advance
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Code:
    Start Menu\Programs\GIGABYTE	Public:Start Menu\Programs\GIGABYTE	Public
    Start Menu\Programs\GIGABYTE\AutoGreen	Public:Start Menu\Programs\GIGABYTE\AutoGreen	Public
    Start Menu\Programs\GIGABYTE\ET6	Public:Start Menu\Programs\GIGABYTE\ET6	Public
    Gigabyte EasySaver (and EasyTune6 if installed) will cause BSOD's on some Windows 7 systems. Please uninstall it.

    Code:
    Start Menu\Programs\Avira	Public:Start Menu\Programs\Avira	Public
    Start Menu\Programs\Avira\Avira Desktop	Public:Start Menu\Programs\Avira\Avira Desktop	Public
    Start Menu\Programs\Comodo	Public:Start Menu\Programs\Comodo	Public
    Start Menu\Programs\Comodo\COMODO Firewall	Public:Start Menu\Programs\Comodo\COMODO Firewall	Public
    Start Menu\Programs\Comodo\GeekBuddy	Public:Start Menu\Programs\Comodo\GeekBuddy	Public
    Security App
    Avira and Comodo are known to cause BSOD's. Please remove and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software

    Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

    Microsoft Security Essentials, Free antivirus for windows

    Malwarebytes Anti-Malware Free

       Warning
    DO NOT start the free trial of MalwareBytes, unselect that option when prompted.



       Tip
    Make full scans with both separately.

    Basic checks:
    Please run these tests and report back the results

    1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
    2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
    3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
    4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
    5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure
      My Computer


  3. Posts : 11
    Windows 7 Pro 64bit
    Thread Starter
       #3

    koolkat77

    Thanks so much for the advice. I'm running through the list now and I will post back with the results. Fingers crossed!
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Will be here for an update, good luck :)
      My Computer


  5. Posts : 11
    Windows 7 Pro 64bit
    Thread Starter
       #5

    As it was a clean install, I just formatted and reinstalled and just installed the drivers. Going to run the checks on the HD and Ram now.
      My Computer


  6. Posts : 11
    Windows 7 Pro 64bit
    Thread Starter
       #6

    I let the Ram checker run for 2 passes (will let it go longer) and it passed. Then after rebooting let Windows Update run.

    When concerning a .net 4 update, the updater froze and the crashed out to a BSOD again. Before the reinstall, I was getting error messages relating to a .net installation that was initiated and the computer would freeze and the BSOD out.

    I try to run the diagnostic tool linked here but it stopped responding half way through (I think the System Information tool was causing a problem). Attached what it managed to collect.

    I'm going to check the HD (If anyone can let me know if there is a Sandisk SSD tool to use that would be great) and then let the Ram test run when I pop out.

    Any ideas would be greatly appreciated. The PC was custom built so if there could be anything to check (loose cables etc) then please let me know.
      My Computer


  7. Posts : 11
    Windows 7 Pro 64bit
    Thread Starter
       #7

    Just another update. When running Windows Update, I managed to install all Security patches but when trying to update anything related to .net it hangs for a moment then BSOD.

    Second update: Tried installing the .net framework directly and again, BSOD.
    Also, when installing Graphics Card drivers, I had a BSOD when it came up with a message about .net. When retrying I unticked the nVidia experience box and there was no mention of .net and it installed fine.

    Hope this information helps.
    Last edited by Icuic; 26 May 2013 at 08:41. Reason: Update
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    You are having a hardware problem, but which part of the hardware is failing is not specified.

    Continue with memtest ....
    How to Test and Diagnose RAM Issues with Memtest86+
    Run memtest for at least 8 passes, preferably overnight.

    Stress test the Graphics Card using Furmark.
    Video Card - Stress Test with Furmark

    Stress test the CPU.
    Hardware - Stress Test With Prime95

    Do some Disc checks.

    1. Update your SSD's Firmware, SanDisk SDSSDH2128G ATA Device
      SSD Toolkit support information
    2. Re-seat the sata and power.
    3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
    4. Seatool for dos: SeaTools | Seagate download
      Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
      (3 and 4 are for the Seagate HDD only)
    5. Post a screenshot of your SSD and HDD using CrystalDiskInfo - Software - Crystal Dew World

    Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
    How To Clear CMOS (Reset BIOS)

    Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
    eXtreme Power Supply Calculator
    At least 30% extra is safe.

    Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

    Also, how old the build is?

    For a security reason, scan the system for possible virus infection with the following programs.


    Let us know the results.

    ________________________________________________________________________________
    BSOD ANALYSIS:
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9C, {0, fffff88002fbcb70, 0, 0}
    
    Probably caused by : ntkrnlmp.exe ( nt!KxMcheckAbort+6c )
    
    Followup: MachineOwner
    ---------
    
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    MACHINE_CHECK_EXCEPTION (9c)
    A fatal Machine Check Exception has occurred.
    KeBugCheckEx parameters;
        x86 Processors
            If the processor has ONLY MCE feature available (For example Intel
            Pentium), the parameters are:
            1 - Low  32 bits of P5_MC_TYPE MSR
            2 - Address of MCA_EXCEPTION structure
            3 - High 32 bits of P5_MC_ADDR MSR
            4 - Low  32 bits of P5_MC_ADDR MSR
            If the processor also has MCA feature available (For example Intel
            Pentium Pro), the parameters are:
            1 - Bank number
            2 - Address of MCA_EXCEPTION structure
            3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
            4 - Low  32 bits of MCi_STATUS MSR for the MCA bank that had the error
        IA64 Processors
            1 - Bugcheck Type
                1 - MCA_ASSERT
                2 - MCA_GET_STATEINFO
                    SAL returned an error for SAL_GET_STATEINFO while processing MCA.
                3 - MCA_CLEAR_STATEINFO
                    SAL returned an error for SAL_CLEAR_STATEINFO while processing MCA.
                4 - MCA_FATAL
                    FW reported a fatal MCA.
                5 - MCA_NONFATAL
                    SAL reported a recoverable MCA and we don't support currently
                    support recovery or SAL generated an MCA and then couldn't
                    produce an error record.
                0xB - INIT_ASSERT
                0xC - INIT_GET_STATEINFO
                      SAL returned an error for SAL_GET_STATEINFO while processing INIT event.
                0xD - INIT_CLEAR_STATEINFO
                      SAL returned an error for SAL_CLEAR_STATEINFO while processing INIT event.
                0xE - INIT_FATAL
                      Not used.
            2 - Address of log
            3 - Size of log
            4 - Error code in the case of x_GET_STATEINFO or x_CLEAR_STATEINFO
        AMD64 Processors
            1 - Bank number
            2 - Address of MCA_EXCEPTION structure
            3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
            4 - Low  32 bits of MCi_STATUS MSR for the MCA bank that had the error
    Arguments:
    Arg1: 0000000000000000
    Arg2: fffff88002fbcb70
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x9C_GenuineIntel
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  mscorsvw.exe
    
    CURRENT_IRQL:  f
    
    LAST_CONTROL_TRANSFER:  from fffff80003012818 to fffff800030c81c0
    
    STACK_TEXT:  
    fffff880`02fbcb38 fffff800`03012818 : 00000000`0000009c 00000000`00000000 fffff880`02fbcb70 00000000`00000000 : nt!KeBugCheckEx
    fffff880`02fbcb40 fffff800`03011f57 : 00000000`00000004 00000000`00000000 00000000`00000004 00000000`00000000 : hal!HalpMcaReportError+0x164
    fffff880`02fbcc90 fffff800`03005e88 : 00000000`3d2f4f3a 00000000`00000002 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x9f
    fffff880`02fbccc0 fffff800`030c6aac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    fffff880`02fbccf0 fffff800`030c6913 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
    fffff880`02fbce30 fffff800`030fdbb1 : 00000000`00000000 fffff880`0a832380 00000000`00000000 fffff800`030d47e8 : nt!KiMcheckAbort+0x153
    fffff880`0a832300 fffff800`030cd01c : 00000000`00000000 fffff880`0a832448 00000000`00000000 fffff880`0a832400 : nt!KxFlushEntireTb+0xcd
    fffff880`0a832340 fffff800`030fe053 : fffff880`0000131b 00000000`00000000 fffff800`03049000 00000000`00000000 : nt!KeFlushMultipleRangeTb+0x28c
    fffff880`0a832410 fffff800`030cd234 : 00000000`00000008 fffff800`03274f60 00000000`00000000 00000000`00000000 : nt!MiReplenishBitMap+0x468
    fffff880`0a832520 fffff800`030e2eeb : fffff880`00000000 fffff800`032757a8 00000b72`00010f24 00000000`00010f25 : nt!MiEmptyPteBins+0x10d
    fffff880`0a832570 fffff800`03369122 : fffff880`0a832700 fffff880`0000ef17 fffff700`00000001 fffff880`0a832b60 : nt!MmMapLockedPagesSpecifyCache+0x74c
    fffff880`0a832640 fffff800`03368c7f : fffffa80`0727e620 00000000`04ca0a50 fffffa80`072a8b30 00000000`06260020 : nt!MmCopyVirtualMemory+0x436
    fffff880`0a8329f0 fffff800`030c7453 : fffffa80`06dcfb50 00000000`0011e088 fffff880`0a832a88 00000000`0000017c : nt!NtReadVirtualMemory+0xff
    fffff880`0a832a70 00000000`76ea170a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`0011e068 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76ea170a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!KxMcheckAbort+6c
    fffff800`030c6aac 488d8c2400010000 lea     rcx,[rsp+100h]
    
    SYMBOL_STACK_INDEX:  4
    
    SYMBOL_NAME:  nt!KxMcheckAbort+6c
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4f76721c
    
    FAILURE_BUCKET_ID:  X64_0x9C_GenuineIntel_nt!KxMcheckAbort+6c
    
    BUCKET_ID:  X64_0x9C_GenuineIntel_nt!KxMcheckAbort+6c
    
    Followup: MachineOwner
    ---------
      My Computer


  9. Posts : 11
    Windows 7 Pro 64bit
    Thread Starter
       #9

    Running some of the other checks now, CPU first.

    It did crash out shortly after running the CPU check first, will try again to see if that's the issue.

    The build is new, only built this weekend. The MB, CPU and RAM and bought as a bundle from overclockers and are overclocked before shipping, and tested I thought...

    The temps seem fine (nothing higher than 31-2) on normal usage and directly after a crash they don't seem any higher (will double check that).
      My Computer


  10. Posts : 11
    Windows 7 Pro 64bit
    Thread Starter
       #10

    Computer drops to a BSOD almost instantly when trying to run Prime95.

    Last minidump files attached. Does this look as the the CPU is the culprit?
      My Computer


 
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