BSOD ccuring in windows. Associated crashes playing League of Legends

lance1313 · 02 Jun 2013

Hoping you can give me a bit of guidance. Comp originally crashed on me two times within the an hour. It's running normally and suddenly it completely switches off. No freezing, no BSOD, no error message, just off. Started up again no problem. I'm running an ASUS gaming laptop with i7 core, GTS 360 video card and windows 7. I've now had symptoms of freezing, and BSOD while playing league of legends. Symptoms seem to be worse when the system is working harder. Temperature has been as high as 80 degrees which I've been told is actually within specs for my machine. I bought a cooling mat but symptoms have still occurred with lower temps of 60 degrees. That said they do seem to be worse when hot.

I've attached the BSOD crash logs as suggested. This is my first time so if anything is wrong please let me know and I'll fix it up.

koolkat77 · 03 Jun 2013

Hi Lance.

I've seen this software causing BSOD's in the past I'd suggest you uninstall it completely. Use Revo uninstaller Free to do that. Two threads that were solved after removing the software: BSOD - Bad_Pool_Header

Code:

AsDsm.sys                   Fri Feb 13 12:14:26 2009

Asus Data Security Manager Driver

Revo Uninstaller
Download and install Revo Uninstaller free from here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).

Please update the drivers listed below, if there are no updates uninstall the software below also, with revo uninstaller.

ATK64AMD.sys Wed May 13 07:04:54 2009 - ATK Hotkey ATK0101 ACPI UTILITY Driver
ASMMAP64.sys Mon Feb 5 01:52:56 2007 - LENOVO ATK Hotkey ATK0101 ACPI UTILITY
hamachi.sys Thu Feb 19 16:36:41 2009 - LogMeIn Hamachi Virtual network interface driver
rimspe64.sys Thu Jul 2 05:54:49 2009 - Ricoh Memory Card Reader driver
rixdpe64.sys Sat Jul 4 16:27:00 2009 - Ricoh Memory Card Reader driver

Security App

Are you using any internet security or any other antivirus? If yes, please remove it for the time being and replace with MSE. Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

Information

Do not start the free trial of MalwareBytes, unselect that option when prompted.
Update and make full scans with both separately.

Scan your system with the following:

Kaspersky TDSSKiller - How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

ESET online scanner - One-time virus scanner free with ESET online scanner

Hard Drive/Storage

Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition

For how to upload a screenshot or file, read here

Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

For errors on your Hard drive(s): How to Run Disk Check in Windows 7

Start up

Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7

Memtest86+

Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

Note

Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

Tip

Do this test overnight.

Check for a BIOS update as well: BIOS Version/Date American Megatrends Inc. 208, 16/08/2010

Hope this helps for now, good luck.

BSOD BUGCHECK SUMMARY

Code:

Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sat Jun  1 03:54:47.238 2013 (UTC + 6:00)
System Uptime: 0 days 2:51:09.284
BugCheck 19, {3, fffffa8005b5bd50, fffffa8005b5bd50, fffffa8009b5bd50}
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+cbb )
BUGCHECK_STR:  0x19_3
PROCESS_NAME:  BTStackServer.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Wed May 29 23:57:15.532 2013 (UTC + 6:00)
System Uptime: 0 days 18:33:03.593
BugCheck 19, {3, fffffa800a4de110, 0, fffffa800a4de110}
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+cbb )
BUGCHECK_STR:  0x19_3
PROCESS_NAME:  BTStackServer.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Wed May 29 02:45:28.637 2013 (UTC + 6:00)
System Uptime: 1 days 2:28:56.714
BugCheck 3B, {c0000005, fffff8000378d943, fffff8800a778050, 0}
Probably caused by : ntkrnlmp.exe ( nt!PspDereferenceQuotaBlock+17 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  firefox.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Mon May 27 23:21:55.300 2013 (UTC + 6:00)
System Uptime: 0 days 4:30:38.346
BugCheck 19, {20, fffffa8009a60160, fffffa8009a60aa0, c941788}
Probably caused by : ntkrnlmp.exe ( nt!KiDeliverApc+2ca )
BUGCHECK_STR:  0x19_20
PROCESS_NAME:  AsusWSService.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

lance1313 · 04 Jun 2013

First off, thanks for your help. I've started to run through the list of items you left for me to complete.

I've downloaded Revo uninstaller and uninstalled Asus Data Management. This is not a program I used and I'm unconcerned about that.

I was unable to find updates for the programs you listed. I uninstalled ATKHotkey. Unfortunately my volume button and all other function key shortcuts have now stopped working. I'm concerned about uninstalling the others as I feel this will further mess with my functions including my ability to see my sd card reader.

I installed both MSSE and Malware bytes. Both were updated and scans returned no threats.

Kapersky TDDSkiller returned no threats

ESET scanner returned no threats.

I've attached the screenshot of the Crystaldisk summary

I will run the Memtest over night.

The ASUS website suggests that my BIOS is uptodate for this model.

koolkat77 · 04 Jun 2013

Please upload a screenshot of the summary tab of Speccy or Hwinfo.

System Temperature

Ensure that there are no heat issues, For monitoring heat of the system use Speccy or HWMonitor

lance1313 · 05 Jun 2013

Did a memtest after the computer had been on for a few hours. It went 17 passes with no errors. Will do a cold Memtest tomorrow morning after it's been off all night

Attached a Speccy screenshot. The temperatures have been higher than this with the CPU temp going as high as 79 degrees. I've been told that that is actually within acceptable temp for my particular laptop. (Asus G60JX) As well, system crashes and BSOD have also occurred when I'm using my heating pad and temperature is as low as 54 degreees.

lance1313 · 05 Jun 2013

Just had another BSOD. Temp on reboot was 66 degrees. Error message was driver_irql_not_less_or_equal

koolkat77 · 05 Jun 2013

You should go through these links:
Thermal Paste and How To Use It | techPowerUp
Avoid Static Damage to Your PC | PCWorld
Power Supply Information and Selection - Tech Support Forum
Basic computer troubleshooting
How To Clear CMOS
How to clean your PC of dust and dirt
How to clean a computer

Arc · 06 Jun 2013

koolkat77 said:

You should go through these links:
Thermal Paste and How To Use It | techPowerUp
Avoid Static Damage to Your PC | PCWorld
Power Supply Information and Selection - Tech Support Forum
Basic computer troubleshooting
How To Clear CMOS
How to clean your PC of dust and dirt
How to clean a computer

If the OP needs a video .....