BSOD Playing Heroes of Newerth 0x0000003b


  1. Posts : 5
    Windows 7 Home Premium 64bit
       #1

    BSOD Playing Heroes of Newerth 0x0000003b


    I've been getting bluescreens now almost every day while playing Heroes of Newerth, I've uploaded the logs (hopefully it works, never done it before!) for you to have a look at.
    My computer specs are in my profile as requested on sign up.

    Thanks in advance :) Saintsixx
      My Computer

  2.    #2

    Code:
    BugCheck 3B, {c0000005, fffff88008ba6755, fffff8800adba2b0, 0}
    
    *** WARNING: Unable to verify timestamp for RTKVHD64.sys
    *** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
    Probably caused by : RTKVHD64.sys ( RTKVHD64+187755 )
    Code:
    Usual causes:  System service, Device driver, graphics driver, memory
    Code:
    1: kd> lmvm RTKVHD64
    start             end                 module name
    fffff880`08a1f000 fffff880`08bff880   RTKVHD64 T (no symbols)           
        Loaded symbol image file: RTKVHD64.sys
        Image path: RTKVHD64.sys
        Image name: RTKVHD64.sys
        Timestamp:        Wed Aug 05 10:46:28 2009 (4A7954F4)
        CheckSum:         001E3FAB
        ImageSize:        001E0880
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Your Realtek High Definition Audio Function Driver seems to be a potential cause and is very outdated, please update the driver from here - Realtek

    You may want to check your motherboard/system manufacturer website for a updated driver, if you can't find the appropriate driver from the Realtek website.

    Motherboard Information -

    Code:
    1: kd> !sysinfo machineid
    Machine ID Information [From Smbios 2.5, DMIVersion 0, Size=2081]
    BiosMajorRelease = 8
    BiosMinorRelease = 14
    BiosVendor = American Megatrends Inc.
    BiosVersion = 080014 
    BiosReleaseDate = 09/25/2009
    SystemManufacturer = Advent
    SystemProductName = Centurion CPQ9104
    SystemFamily = To Be Filled By O.E.M.
    SystemVersion = To Be Filled By O.E.M.
    SystemSKU = RS780M02-GAR
    BaseBoardManufacturer = FOXCONN
    BaseBoardProduct = A7VMX-K
    BaseBoardVersion = 1.0
    You may want to also check for a BIOS update.
      My Computer


  3. Posts : 5
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Thanks for the reply. I've tried a BIOS update but it goes to ATI graphics (which I find strange) and says out of disk space. I don't have ATI graphics anymore as I upgraded my graphics card to the GeForce. Oh well :P

    Downloading the new audio drivers now (slow internet!), but hopefully that will work!
    Thanks again
      My Computer

  4.    #4

    The ATI graphics may be referring to your onboard graphics, what is the free disk space for your hard-drive?

    Post back the results of the update :)
      My Computer


  5. Posts : 5
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    It's 393GB free of 600.
    So far no BSOD, but haven't played much HoN. The audio driver update made Diablo 3 not lag at all, so that's good.
      My Computer

  6.    #6

    Strange, you still have over half of free disk space, and that's good to know :)

    Leave the thread open for a few days, and then mark this thread as solved if you don't have any further problems.
      My Computer


  7. Posts : 5
    Windows 7 Home Premium 64bit
    Thread Starter
       #7

    Will do! Thanks for your help.
    Hopefully I'll be upgrading PC in a few months :)
      My Computer

  8.    #8

    Welcome :)
      My Computer


  9. Posts : 5
    Windows 7 Home Premium 64bit
    Thread Starter
       #9

    Okay so.. I was just sat here looking at 9Gag and listening to music on Youtube, and I just got another bluescreen.
    There wasn't a game up, nor had I had a game up at all previously.
      My Computer

  10.    #10

    Please upload the new dump file.
      My Computer


 

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