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Windows 7: BSOD Playing Heroes of Newerth 0x0000003b

27 May 2013   #1

Windows 7 Home Premium 64bit
BSOD Playing Heroes of Newerth 0x0000003b

I've been getting bluescreens now almost every day while playing Heroes of Newerth, I've uploaded the logs (hopefully it works, never done it before!) for you to have a look at.
My computer specs are in my profile as requested on sign up.

Thanks in advance :) Saintsixx

My System SpecsSystem Spec
27 May 2013   #2
x BlueRobot


BugCheck 3B, {c0000005, fffff88008ba6755, fffff8800adba2b0, 0}

*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
Probably caused by : RTKVHD64.sys ( RTKVHD64+187755 )
Usual causes:  System service, Device driver, graphics driver, memory
1: kd> lmvm RTKVHD64
start             end                 module name
fffff880`08a1f000 fffff880`08bff880   RTKVHD64 T (no symbols)           
    Loaded symbol image file: RTKVHD64.sys
    Image path: RTKVHD64.sys
    Image name: RTKVHD64.sys
    Timestamp:        Wed Aug 05 10:46:28 2009 (4A7954F4)
    CheckSum:         001E3FAB
    ImageSize:        001E0880
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your Realtek High Definition Audio Function Driver seems to be a potential cause and is very outdated, please update the driver from here - Realtek

You may want to check your motherboard/system manufacturer website for a updated driver, if you can't find the appropriate driver from the Realtek website.

Motherboard Information -

1: kd> !sysinfo machineid
Machine ID Information [From Smbios 2.5, DMIVersion 0, Size=2081]
BiosMajorRelease = 8
BiosMinorRelease = 14
BiosVendor = American Megatrends Inc.
BiosVersion = 080014 
BiosReleaseDate = 09/25/2009
SystemManufacturer = Advent
SystemProductName = Centurion CPQ9104
SystemFamily = To Be Filled By O.E.M.
SystemVersion = To Be Filled By O.E.M.
SystemSKU = RS780M02-GAR
BaseBoardManufacturer = FOXCONN
BaseBoardProduct = A7VMX-K
BaseBoardVersion = 1.0
You may want to also check for a BIOS update.
My System SpecsSystem Spec
27 May 2013   #3

Windows 7 Home Premium 64bit

Thanks for the reply. I've tried a BIOS update but it goes to ATI graphics (which I find strange) and says out of disk space. I don't have ATI graphics anymore as I upgraded my graphics card to the GeForce. Oh well :P

Downloading the new audio drivers now (slow internet!), but hopefully that will work!
Thanks again
My System SpecsSystem Spec

28 May 2013   #4
x BlueRobot


The ATI graphics may be referring to your onboard graphics, what is the free disk space for your hard-drive?

Post back the results of the update :)
My System SpecsSystem Spec
01 Jun 2013   #5

Windows 7 Home Premium 64bit

It's 393GB free of 600.
So far no BSOD, but haven't played much HoN. The audio driver update made Diablo 3 not lag at all, so that's good.
My System SpecsSystem Spec
01 Jun 2013   #6
x BlueRobot


Strange, you still have over half of free disk space, and that's good to know :)

Leave the thread open for a few days, and then mark this thread as solved if you don't have any further problems.
My System SpecsSystem Spec
01 Jun 2013   #7

Windows 7 Home Premium 64bit

Will do! Thanks for your help.
Hopefully I'll be upgrading PC in a few months :)
My System SpecsSystem Spec
02 Jun 2013   #8
x BlueRobot


Welcome :)
My System SpecsSystem Spec
06 Jun 2013   #9

Windows 7 Home Premium 64bit

Okay so.. I was just sat here looking at 9Gag and listening to music on Youtube, and I just got another bluescreen.
There wasn't a game up, nor had I had a game up at all previously.
My System SpecsSystem Spec
06 Jun 2013   #10
x BlueRobot


Please upload the new dump file.
My System SpecsSystem Spec

 BSOD Playing Heroes of Newerth 0x0000003b

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