Freezes and BSOD at random intervals.


  1. Posts : 2
    California
       #1

    Freezes and BSOD at random intervals.


    For the last few days while watching a stream, netflix on chrome, or playing not so high end games, about every hour my computer will freeze and then stutter occasionally. CTRL ALT DEL does nothing and after a few minitues the computer will BSOD then restart itself and one time spewed an error message about memory. But the odd thing is that I happened to be on skype and for most of the duration of the freeze, I was still able to talk to my brother. My CPU and GPU seem to be operating normally. The windows memory diagnostic showed nothing. It may have crashed during a memtest, I uploaded the results from the SF Diagnostic.

    specs:
    CPU: Intel Core i5-2500
    Motherboard: Gigabyte Z68M-D2H
    GPU: NVidia GeForce GTX 560 Ti
    Memory: 4Gx2|GSKILL F3-12800CL9D-8GBRL
    Storage: SSD 64G|CRUCIAL CT064M4SSD2 R
    PSU: OCZ|OCZ700MXSP 700W RT
    OS: Windows 7 64bit

    Thank you for any help you might have!
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    The issue is sleep/hibernation related. As yours a desktop computer, hibernation is not anything needed there, specially when you have a very limited 11 GB free space only in your C drive.

    Disable hibernate following the instruction : Hibernate - Enable or Disable

    Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.

    1. Right click on "my computer" icon and click "manage" on the context menu.
    2. It will open the "computer management" window.
    3. Select "Device Manager" in the left pane, It will list all the existing devices up.
    4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
    5. Select one Intel device item under it, right click, uninstall.
    6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
    7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.

    Make it sure that your Crucial M4-CT064M4SSD2 is running with the latest firmware.

    Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

    1. Click on the Start button
    2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
    3. Select the “Startup” tab.
    4. Deselect all items other than the antivirus.
    5. Apply > OK
    6. Accept then restart.

    Let us know the results.
    ___________________________________________________________________________
    BSOD ANALYSIS:
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A0, {b, 17c1e1000, 3, 22da1000}
    
    Probably caused by : ntkrnlmp.exe ( nt!PopWriteHiberPages+a3 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    INTERNAL_POWER_ERROR (a0)
    The power policy manager experienced a fatal error.
    Arguments:
    Arg1: 000000000000000b, The hibernation file is too small.
    Arg2: 000000017c1e1000, Size of the hibernation file.
    Arg3: 0000000000000003, HIBERFILE_PROGRESS_MEMORY_RANGES
    Arg4: 0000000022da1000, Size of the remaining memory ranges.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0xA0
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff8000350f453 to fffff800032cec00
    
    STACK_TEXT:  
    fffff880`0c6df078 fffff800`0350f453 : 00000000`000000a0 00000000`0000000b 00000001`7c1e1000 00000000`00000003 : nt!KeBugCheckEx
    fffff880`0c6df080 fffff800`0350fafb : fffffa80`0bda2c50 00000000`0000e000 fffffa80`0bda2c50 00000000`00007880 : nt!PopWriteHiberPages+0xa3
    fffff880`0c6df280 fffff800`0350fc65 : 00000a37`86a26d3d fffff880`0c6df588 fffff880`0000e000 00000000`00000010 : nt!PopAddPagesToCompressedPageSet+0x1eb
    fffff880`0c6df310 fffff800`03511072 : fffff880`0cace000 fffff880`0c6df588 00000000`00000017 00000000`000000db : nt!PopBufferCompressedPageSet+0xd5
    fffff880`0c6df380 fffff800`03511859 : fffffa80`0000ef00 fffff880`03d0f000 00000000`0017c1db 00000000`00007880 : nt!PopWriteHiberImage+0x3d2
    fffff880`0c6df570 fffff800`0321609e : ffffffff`ffd0d000 00000000`00000000 fffff800`03511670 00000000`00000000 : nt!PopSaveHiberContext+0x1ea
    fffff880`0c6df720 fffff800`03516ca9 : 00000000`00003705 00000000`00000000 00000000`00000000 fffff880`0c6df8c0 : hal!HaliAcpiSleep+0x18f
    fffff880`0c6df790 fffff800`03516d4f : 00000000`00000000 fffffa80`0bda2c50 fffff800`0347ec60 00000000`03512880 : nt!PopHandleNextState+0x12a
    fffff880`0c6df7e0 fffff800`0351c3d0 : 00000000`00000005 00000000`00000001 00000000`00000000 fffff880`0c6df960 : nt!PopIssueNextState+0x1f
    fffff880`0c6df810 fffff800`0351c834 : 00000000`00000000 00000000`002298fa 00000000`00000000 00000000`00000001 : nt!PopInvokeSystemStateHandler+0x3c0
    fffff880`0c6df9d0 fffff800`03518684 : ffffffff`ffffffff ffffffff`ffffffff 00000000`002298fa 00000000`00000000 : nt!PopEndMirroring+0x84
    fffff880`0c6dfaa0 fffff800`0351cbb5 : fffff880`0c6dfbc0 fffff880`00000008 00000000`00000000 fffffa80`00000008 : nt!MmDuplicateMemory+0xb64
    fffff880`0c6dfb90 fffff800`0356cede : fffffa80`0be8e8a0 fffff8a0`00000000 00000000`00000000 fffff8a0`00e17530 : nt!PopTransitionToSleep+0xd5
    fffff880`0c6dfc00 fffff800`032bf906 : fffff880`033d7180 fffffa80`0be8e8a0 fffffa80`06de1b50 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`0c6dfc40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!PopWriteHiberPages+a3
    fffff800`0350f453 cc              int     3
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  nt!PopWriteHiberPages+a3
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  5147d9c6
    
    FAILURE_BUCKET_ID:  X64_0xA0_nt!PopWriteHiberPages+a3
    
    BUCKET_ID:  X64_0xA0_nt!PopWriteHiberPages+a3
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 2
    California
    Thread Starter
       #3

    Did all of your steps. Everything seems to be working now. No freezes in 24hours.

    Thank you!
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Observe the situation over some more days, let us know how it is running :)
      My Computer


 

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