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Windows 7: Black Screen after Windows load, works on external, suspect Sketchup8

13 Jun 2013   #51
x BlueRobot


The Smart Login program is part of the Asus Facial Recognition bloatware, have you had a chance to install any of the listed Windows Updates so far?

Quote   Quote: Originally Posted by neverends
Still had 7 updates ready to install …2 important and 5 optional….Opened to see what they were vs just accepting.
Important updates were:
Windows 7
Internet Explorer 10 for Windows 7 for x64 based Systems (box was unchecked)
Office 2007 Office File Validation Add-in (box was pre-checked??)
Optional Updates were:
Platform update for Windows 7 x64 Edition (KB2670838)
Update for Windows 7 x64 based Systems (KB 2574819)
Update for Windows 7 x64 based Systems (KB 2592687)
Update for Windows 7 x64 based Systems (KB2709981)

Bing Desktop v1.2 (all boxes were unchecked since I think have optional updates set let me choose).
I know yesterday was Patch Tuesday so don't know if that was what updated??
Please help! Hopeing to hear back from one of you before I dare reboot....thinking about pulling battery, uplugging and holding power button for 30 seconds again before trying....Any point?
Don't install the Bing Desktop, leave that unchecked. I would suggest installing all the Optional updates, and the two Important Windows Updates.

Personally, I would suggest testing the hard-drive before anything else, and Greg's link may be use to you - Troubleshooting Windows 7 Failure to Boot

Run some hard-drive diagnostics and follow these steps:Find your hard-drive manufacturer and run their tests.

Additional Tests:Post a screenshot of Crystal Disk Info summary:
Quote   Quote: Originally Posted by writhziden
If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
Check for any file system errors and bad sectors using Option #2 of:Use this command with Disk Check:

chkdsk C: /f /r

My System SpecsSystem Spec
13 Jun 2013   #52
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

I have once again read through this entire thread.
Anybody that has been on this Forum very long knows I'm no expert but does like things to make sense. (2+2=4)
Post #
1. Installed Sketchup and noticed problem.
Installed Office program
2. Requested to remove Norton and install MSE.
Requested to remove Bloatware and clean up Startup programs.
4. I.D. 6008 thermal problem
Requested to post temps while running Sketchup
Requested to install Windows Updates
5. OP said no overheating in safe mode.
6. Instructions how to remove Sketchup
7. Had problem with Power Plan in Windows
8. Requested temps again.
11. Sketchup still not removed
12. Requested for list of things done so far
13. Still in Safe Mode
Still no Windows Updates
OP searching other sites for help
Problems with Action Center and Skype
MSI problems with M/S Office
Still have Norton installed
Problems with Adobe, Chrome and Java
Found more of Sketchup
14. Requested to do Start Up Repair and SFC
16. Problems, event 399 sleep and hibernation.
recommended to update Bios and Clean Install
Also a site to help with Sketchup screen problems
**Black Screen after Windows load, works on external, suspect Sketchup8**
17. Help for Tom (SFC FIX Script)
18. Long list of question from OP
20. Request to read Tom's post again
A long list of things to do including removing Nortons, Install all Windows Uptades and much more.
25. Requested to follow Tom's instructions
26. Google Talk and Skype problems
27. Requested by Tom to run the Fix he made.
29. Ran Tom's Fix and posted log, no restart
34. Unable to remove Bing and Skype toolbars
38. Recommend to remove Office using Revo and recommend to do this

Can you try Method 1 & 2 of this article please: Error "The Windows Installer Service Could Not Be Accessed" when installing or updating programs on Windows 7 or Windows Vista

Op asked question about updates for Office including Office 2007
40. OP discovered Office 365 was for Academic Institutions and wouldn't work for them.
Still have Norton and it ran a scan and found a blocked torjan
Microsoft Tech with remote access for hours and then transfered to another Microsoft Tech with remote access.
41. Tom requested to run a Fixit tool in aggressive mode
42. Unplugged external screen and let Windows update. Had to plug external screen back in to view results of update. Showed 11 updates installed and 7 more to go.
Their are still more post but it doesn't matter.
Many very qualified members through out the thread have recommended many great ideas but I will still have to go along with the Clean Install recommended by so many other members. Using post # 47 by Greg.
With the mess this computer is in I see no other way to come with (2+2=4) on this computer.
My System SpecsSystem Spec

 Black Screen after Windows load, works on external, suspect Sketchup8

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