New
#1
Black Screen after Windows load, works on external, suspect Sketchup8
Borrowed daughters notebook when she got a new Ipad several months ago and
installed Sketchup 8 version 3.0.15158 on 11/25/12 . (used to be Googles software, apparently now by Trimble Navigation).
I shut down to take laptop with me after install, started and used briefly without any problems or errors, then shutdown to bring notebook back home. When I booted up, got the black screen, so immediately suspected Sketchup was the cause.
Since then, have been doing research and suspect it may not be the only issue.
(I can see the Windows logo come up, then spinning cursor and loading chimes, then nothing but black screen with back light on).
I've taken it back to Best Buy and to a local computer shop as well as calling Asus....all said I need a new monitor at a cost of around $180. (Still don't believe that or I wouldn't see ANYTHING try to load).
I've been trying to figure out how to resolve this ever since, as time allows but now it has become urgent since my daughter really needs her notebook back.
Since I'm used to Windows XP Pro and IE8on my Dell Latitude, there has been a big learning curve for me on her 64bit notebook running Windows 7 and using Chrome. The analyst in me has been determined to fix this myself, but not being a computer expert by any stretch of the imagination has prevented me from making any major changes for fear of making things worse until I am sure of the cause.
The more I research possible causes on 64 bit Windows 7, the more confused I get since I've read some being caused by user accounts, windows updates, power options/settings, etc.
All of which could be playing a role since, prior to installing Sketchup, my daughter had set up a separate user account for me (with full admin) then tried to install a free full version of MS Office 2010 for me to use but ended up installing Office 365 (Office15) for educational institutions in error.
Looking through event viewer and and BSOD logs shows entries prior to all of this that she may not have properly dealt with.
She really needs notebook back asap and I need to quit digging and get this resolved. Besides the SF Diagnostic that I have attached, I have run every other tool I could find so just ask if more is needed. Hoping the below dates/events will help.
Dates worth looking at in logs I provided:
9/14/12 – Show 2 downloads under my user account for MS Click to Run
Same date there is an Event ID 1530 - User Profile Service - Windows detected registry file is still in use by other applications or services. Applications or services which hold your registry may not function properly afterwards.
11/25/12 Sketchup installation (Showed with Blue/Yellow shield for elevated??)
12/8/12 Intel Chipset XP32 Vista Win7 9111023 (zipped folder)
12/8/12 VGA Intel Win7_64 815101021 (zipped folder)
3/15/13 Brought my laptop back in room where I was working on hers..woke hers from sleep mode after a windows update and both started having an IP address conflict...My notes say wireless adapter driver update was one of her updates but unplugging router for few minutes did the trick.
4/17/13 Same problem again...restarted both computers and that did it...got hers working on external monitor in windows recovery
Last edited by neverends; 28 May 2013 at 03:33. Reason: not sure why this keeps posting before I'm done but also don't see my attachments...ugh!