BSOD bugcheck 0x00000024


  1. Posts : 5
    Windows 7 Home Premium 64 bit
       #1

    BSOD bugcheck 0x00000024


    This error came up last night at initial boot. I believe this may have happened a few times, but I can't be sure (sometimes when I start my computer I walk away).

    The computer has rebooted from a bugcheck. The bugcheck was: 0x00000024 (0x00000000001904fb, 0xfffff88003185878, 0xfffff880031850d0, 0xfffff88001319b13). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 062913-23602-01.

    I did a search and came up with your forums so I downloaded the SF diagnostic tool and ran it. I have the zip attached.

    My computer still runs fine, except that it just restarts at start-up sometimes with a BSOD.

    Any fixes would be greatly appreciated.

    Please move post to BSOD Help and Support
    Last edited by Jonnothin; 30 Jun 2013 at 08:31. Reason: zip file didn't upload and posted in the wrong place
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    It is a stop 0x24; which is a Ntfs file system error. It may occur for various reasons like a failing HDD, failing storage controllers and cables, the file system monitoring drivers of an antivirus, or a virus.

    Form your crash dumps, I got the failing modules are ...

    avast! Virtualization Driver
    Code:
    fffff880`02911310  fffff880`03fbbcf1*** WARNING: Unable to verify timestamp for aswSnx.SYS
    *** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
     aswSnx+0xf0cf1
    Description here: Driver Reference Table - aswSnx.SYS

    COMODO Firewall Pro Sandbox Driver
    Code:
    fffff880`02910af8  fffff880`03e0d371Unable to load image \SystemRoot\System32\DRIVERS\cmdguard.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for cmdguard.sys
    *** ERROR: Module load completed but symbols could not be loaded for cmdguard.sys
     cmdguard+0xd371
    Description here: Driver Reference Table - cmdguard.sys

    Uninstall Avast. Uninstall Comodo, too. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
    Download, install and update those, and then run full system scans with both of them, one by one.

    Now, you need to pay attention to this one ....

    No code has to be inserted here.

    That's extremely low. No doubt that the storage will fail. Salvage some space. At first, disable hibernate. it will salvage a good space. Hibernate - Enable or Disable

    Next, follow this guide: Hard Disk Space - Free Up and Recover

    Let us know the situation when it is at least 12-15 GBS free.
    _________________________________________________________________________
    BSOD ANALYSIS:
    Code:
    ......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 24, {1904fb, fffff88003185878, fffff880031850d0, fffff88001319b13}
    
    Probably caused by : Ntfs.sys ( Ntfs!NtfsPerformVerify+23 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    NTFS_FILE_SYSTEM (24)
        If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
        parameters are the exception record and context record. Do a .cxr
        on the 3rd parameter and then kb to obtain a more informative stack
        trace.
    Arguments:
    Arg1: 00000000001904fb
    Arg2: fffff88003185878
    Arg3: fffff880031850d0
    Arg4: fffff88001319b13
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_RECORD:  fffff88003185878 -- (.exr 0xfffff88003185878)
    ExceptionAddress: fffff88001319b13 (Ntfs!NtfsPerformVerify+0x0000000000000023)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: 00000000000000b8
    Attempt to read from address 00000000000000b8
    
    CONTEXT:  fffff880031850d0 -- (.cxr 0xfffff880031850d0)
    rax=fffff88003185ae8 rbx=0000000000000000 rcx=fffffa8009080010
    rdx=0000000000000000 rsi=0000000000000000 rdi=fffffa8009080010
    rip=fffff88001319b13 rsp=fffff88003185ab0 rbp=fffff80003680280
     r8=00000000ffffffff  r9=0000000000000727 r10=fffff88001265700
    r11=fffff8a001328140 r12=fffff88001267000 r13=0000000000000000
    r14=fffff88003185c48 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    Ntfs!NtfsPerformVerify+0x23:
    fffff880`01319b13 488b8ab8000000  mov     rcx,qword ptr [rdx+0B8h] ds:002b:00000000`000000b8=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  00000000000000b8
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003712100
    GetUlongFromAddress: unable to read from fffff800037121c0
     00000000000000b8 Nonpaged pool
    
    FOLLOWUP_IP: 
    Ntfs!NtfsPerformVerify+23
    fffff880`01319b13 488b8ab8000000  mov     rcx,qword ptr [rdx+0B8h]
    
    FAULTING_IP: 
    Ntfs!NtfsPerformVerify+23
    fffff880`01319b13 488b8ab8000000  mov     rcx,qword ptr [rdx+0B8h]
    
    BUGCHECK_STR:  0x24
    
    DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
    
    LAST_CONTROL_TRANSFER:  from fffff8800122fb39 to fffff88001319b13
    
    STACK_TEXT:  
    fffff880`03185ab0 fffff880`0122fb39 : 00000000`00000000 fffff800`03680280 00000000`00000000 fffffa80`09080010 : Ntfs!NtfsPerformVerify+0x23
    fffff880`03185af0 fffff880`012962f4 : fffffa80`09080010 00000000`00000000 fffff8a0`0132eb40 fffffa80`077e5180 : Ntfs! ?? ::FNODOBFM::`string'+0x6f90
    fffff880`03185be0 fffff800`034e4251 : 00000000`00000000 fffff800`03680200 fffff800`036e1800 00000000`00000005 : Ntfs!NtfsFspClose+0x128
    fffff880`03185cb0 fffff800`03778ede : 00000000`00000000 fffffa80`06727b50 00000000`00000080 fffffa80`0669c890 : nt!ExpWorkerThread+0x111
    fffff880`03185d40 fffff800`034cb906 : fffff880`02f64180 fffffa80`06727b50 fffff880`02f6efc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`03185d80 00000000`00000000 : fffff880`03186000 fffff880`03180000 fffff880`031859e0 00000000`00000000 : nt!KiStartSystemThread+0x16
    
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  Ntfs!NtfsPerformVerify+23
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: Ntfs
    
    IMAGE_NAME:  Ntfs.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  5167f5fc
    
    STACK_COMMAND:  .cxr 0xfffff880031850d0 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsPerformVerify+23
    
    BUCKET_ID:  X64_0x24_Ntfs!NtfsPerformVerify+23
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 5
    Windows 7 Home Premium 64 bit
    Thread Starter
       #3

    Thanks for The help I've got 21.6 GB free now and counting. Also uninstalled Comodo and Avast for MSE. Disabled Hibernate as well, but I might re-enable that in a bit.
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Now observe the situation. If ant further issue, let us know :)
      My Computer


 

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