BSOD on my dell optiplex 380

djsimz · 30 May 2013

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: 862B0280
BCP2: 8FE259B0
BCP3: 00000000
BCP4: 00000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\052313-24476-01.dmp
C:\Users\Marcella\AppData\Local\Temp\WER-86720-0.sysdata.xml

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Dsprague · 30 May 2013

Your graphics card driver seems to be the problem here:

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {8601a410, 8ea1e9b0, 0, 2}

*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
Probably caused by : igdkmd32.sys ( igdkmd32+119b0 )

Followup: MachineOwner
---------

Driver Reference Table - igdkmd32.sys

Looking at the time stamp on the driver we can see that it ipre-dates windows 7 and needs to be updated:

Code:

kd> lmvm igdkmd32
start    end        module name
8ea0d000 8ef0a000   igdkmd32 T (no symbols)           
    Loaded symbol image file: igdkmd32.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys
    Image name: igdkmd32.sys
    Timestamp:        Wed May 06 14:13:40 2009 (4A01D354)
    CheckSum:         0048DF97
    ImageSize:        004FD000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please update the driver from here: https://downloadcenter.intel.com/Default.aspx