BSOD while trying to play media files.


  1. Posts : 2
    64 bit
       #1

    BSOD while trying to play media files.


    my computer have been working witout any problems, just today i started getting a bsod when ever i try to open any media files, i have not installed any new software or hardware.
    i woyld appretiate any kind of help to help me figure out wats causing it.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hi marre123.

    Install the latest WHQL of the display driver only. Go to Drivers - Download NVIDIA Drivers, Download 320.18 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:


    I would suggest you to no use Marvell 91xx SATA 6G Controller. Uninstall it in Control Panel > Programs and Features. Then follow Drivers - Clean Left over Files after Uninstalling to delete all the leftovers.

    JMicron JMB36X Controller s very old.
    Code:
    fffff880`00e81000 fffff880`00ea2000   jraid      (deferred)             
        Image path: jraid.sys
        Image name: jraid.sys
        Timestamp:        Tue Aug 10 14:58:44 2010 (4C611BCC)
        CheckSum:         0001F0A6
        ImageSize:        00021000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Update it from ftp://driver.jmicron.com.tw/SATA_Controller/Windows/

    Make it sure that your Corsair CSSD-F120GB2 is running with latest firmware.

    Let us know the results.
    ___________________________________________________________________________________
    BSOD ANALYSIS:
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff8000343c6d9, fffff8800ed576c0, 0}
    
    Probably caused by : Unknown_Image ( nt!RtlUnicodeToCustomCPN+199 )
    
    Followup: MachineOwner
    ---------
    
    6: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8000343c6d9, Address of the instruction which caused the bugcheck
    Arg3: fffff8800ed576c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    nt!RtlUnicodeToCustomCPN+199
    fffff800`0343c6d9 428a0c08        mov     cl,byte ptr [rax+r9]
    
    CONTEXT:  fffff8800ed576c0 -- (.cxr 0xfffff8800ed576c0)
    rax=0000000000000000 rbx=0000000000000001 rcx=0000000000000001
    rdx=fffff8800ed5850a rsi=0000000000000002 rdi=fffff960003cb3c0
    rip=fffff8000343c6d9 rsp=fffff8800ed580a8 rbp=0000000000000001
     r8=fffff8800ed584f4  r9=0000000000000000 r10=0000000000000001
    r11=0000000000000001 r12=0000000000000000 r13=0000000000000002
    r14=fffff8800ed58518 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    nt!RtlUnicodeToCustomCPN+0x199:
    fffff800`0343c6d9 428a0c08        mov     cl,byte ptr [rax+r9] ds:002b:00000000`00000000=??
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  csrss.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8000343c6d9
    
    STACK_TEXT:  
    fffff880`0ed580a8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!RtlUnicodeToCustomCPN+0x199
    
    
    FOLLOWUP_IP: 
    nt!RtlUnicodeToCustomCPN+199
    fffff800`0343c6d9 428a0c08        mov     cl,byte ptr [rax+r9]
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  nt!RtlUnicodeToCustomCPN+199
    
    FOLLOWUP_NAME:  MachineOwner
    
    IMAGE_NAME:  Unknown_Image
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    STACK_COMMAND:  .cxr 0xfffff8800ed576c0 ; kb
    
    BUCKET_ID:  INVALID_KERNEL_CONTEXT
    
    MODULE_NAME: Unknown_Module
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 2
    64 bit
    Thread Starter
       #3

    thank you for the help, i did everyhting you told me, everything seens working fine for the moment.
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Update the thread after a couple of days with the latest situation.
      My Computer


 

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