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Windows 7: Problem Event Name: BlueScreen

02 Jun 2013   #1
Shuandi

Windows 7 Ultimate X64
 
 
Problem Event Name: BlueScreen

Hello ,my pc was okay before 1-2 months ,i played saints row 3 before 2 weeks.Even i did half of it but then i was having a problem ,when i launched the game and loaded the save file,my pc was crashing ,a blue screen was coming with too much errors etc.When i restarted my pc i received 'Your computer has been recovered from a unexpected shutdown' .or something ,These are the details i received.
Quote:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80002EE24BC
BCP3: FFFFF8800908F5D0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\060213-134925-01.dmp
C:\Windows\Temp\WER-135315-0.sysdata.xml

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I downloaded 'BlueScreenView' program and got a .dmp error in it.The properties of that error are
Quote:
==================================================
Dump File : 060213-134925-01.dmp
Crash Time : 6/2/2013 4:16:35 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02ee24bc
Parameter 3 : fffff880`0908f5d0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75c00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18113 (win7sp1_gdr.130318-1533)
Processor : x64
Crash Address : ntoskrnl.exe+75c00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\060213-134925-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 292,096
==================================================
I cant even play a game.Today i tried to play Grid 2 but my pc was crashing and the blue-screen was coming
My Pc Specifications
Intel (R) Core (TM)2 quad Cpu 6600@2.40 Ghz 2.39 Ghz
Ram :6 GB
windows 7 ultimate 64 bit
Gpu:Nvidia ge force 430
sometimes my pc shutdown itself.
Please tell me a solution.


My System SpecsSystem Spec
.
02 Jun 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

My System SpecsSystem Spec
03 Jun 2013   #3
Shuandi

Windows 7 Ultimate X64
 
 

Okay here is the zip.
My System SpecsSystem Spec
.

03 Jun 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Can you check in HP for any possible BIOS update? It's too old.
Code:
BiosMajorRelease = 8
BiosMinorRelease = 14
BiosVendor = American Megatrends Inc.
BiosVersion = 5.07   
BiosReleaseDate = 08/08/2007
SystemManufacturer = HP-Pavilion
SystemProductName = GN553AA-ABA m9040n
SystemFamily = 103C_53316J
My System SpecsSystem Spec
03 Jun 2013   #5
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Your Install of windows is counterfeit, the PC manufacturer is HP while the Product ID used to activate windows is an Asus key, this is only possible through a hackers exploit, also your bios predates windows 7 and yet the key you used to activate windows is an OEM_SLP key again this should not be. please purchase a legal copy of windows, format your drive and install with the legal copy of windows.
My System SpecsSystem Spec
03 Jun 2013   #6
Shuandi

Windows 7 Ultimate X64
 
 

Quote   Quote: Originally Posted by Arc View Post
Can you check in HP for any possible BIOS update? It's too old.
Code:
BiosMajorRelease = 8
BiosMinorRelease = 14
BiosVendor = American Megatrends Inc.
BiosVersion = 5.07   
BiosReleaseDate = 08/08/2007
SystemManufacturer = HP-Pavilion
SystemProductName = GN553AA-ABA m9040n
SystemFamily = 103C_53316J
Where i can check for updates?
My System SpecsSystem Spec
03 Jun 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Follow Dsprague's instructions first.
My System SpecsSystem Spec
Reply

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