BSOD error 0x000003b, random occurrence


  1. Posts : 2
    Windows 7 Ultimate x64
       #1

    BSOD error 0x000003b, random occurrence


    Hi.

    One of our employes comuter is randomly crashing with the error 0x000003b, and sometimes it also reports FLTMGR.sys in the BSOD.

    She uses Skype (chatting only), Thunderbird, Office 2010 and Firefox. There is no pattern to what she is doing to when the computer is crashes.

    I got SF_Diagnostic_Tool file from the 23.05.2013 attached.

    Let me know if you need anything else.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Please post this report before we begin: Windows Genuine and Activation Issue Posting Instructions
      My Computer


  3. Posts : 2
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Code:
    Diagnostic Report (1.9.0027.0):
        -----------------------------------------
        Windows Validation Data-->
        
        Validation Code: 0
        Cached Online Validation Code: N/A, hr = 0xc004f012
        Windows Product Key: *****-*****-V9488-FGM44-2C9T3
        Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
        Windows Product ID: 00426-OEM-8992662-00010
        Windows Product ID Type: 2
        Windows License Type: OEM SLP
        Windows OS version: 6.1.7601.2.00010100.1.0.001
        ID: {2DEDB7CA-F021-4C42-977B-132C96ED7EC6}(1)
        Is Admin: Yes
        TestCab: 0x0
        LegitcheckControl ActiveX: N/A, hr = 0x80070002
        Signed By: N/A, hr = 0x80070002
        Product Name: Windows 7 Ultimate
        Architecture: 0x00000009
        Build lab: 7601.win7sp1_gdr.130318-1533
        TTS Error: 
        Validation Diagnostic: 
        Resolution Status: N/A
        
        Vista WgaER Data-->
        ThreatID(s): N/A, hr = 0x80070002
        Version: N/A, hr = 0x80070002
        
        Windows XP Notifications Data-->
        Cached Result: N/A, hr = 0x80070002
        File Exists: No
        Version: N/A, hr = 0x80070002
        WgaTray.exe Signed By: N/A, hr = 0x80070002
        WgaLogon.dll Signed By: N/A, hr = 0x80070002
        
        OGA Notifications Data-->
        Cached Result: N/A, hr = 0x80070002
        Version: N/A, hr = 0x80070002
        OGAExec.exe Signed By: N/A, hr = 0x80070002
        OGAAddin.dll Signed By: N/A, hr = 0x80070002
        
        OGA Data-->
        Office Status: 109 N/A
        OGA Version: N/A, 0x80070002
        Signed By: N/A, hr = 0x80070002
        Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
        
        Browser Data-->
        Proxy settings: N/A
        User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
        Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
        Download signed ActiveX controls: Prompt
        Download unsigned ActiveX controls: Disabled
        Run ActiveX controls and plug-ins: Allowed
        Initialize and script ActiveX controls not marked as safe: Disabled
        Allow scripting of Internet Explorer Webbrowser control: Disabled
        Active scripting: Allowed
        Script ActiveX controls marked as safe for scripting: Allowed
        
        File Scan Data-->
        File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr =     0x80070003]
        File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
        File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
        File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
        
        Other data-->
        Office Details:      <GenuineResults><MachineData><UGUID>{2DEDB7CA-F021-4C42-977B-132C96ED7EC6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1696523733-2432990377-678479319</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP      ProBook      4545s</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68CPD      Ver. F.32</Version><SMBIOSVersion major="2"      minor="7"/><Date>20121210000000.000000+000</Date></BIOS><HWID>1CD03A07018400F2</HWID><UserLCID>041D</UserLCID><SystemLCID>041D</SystemLCID><TimeZone>Västeuropa,       normaltid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>       
        
        Spsys.log Content: 0x80070002
        
        Licensing Data-->
        Programlicenstjänstens version: 6.1.7601.17514
        
        Namn: Windows(R) 7, Ultimate edition
        Beskrivning: Windows Operating System - Windows(R) 7, OEM_SLP     channel
        Aktiverings-ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
        Program-ID: 55c92734-d682-4d71-983e-d6ec3f16059f
        Utökat produkt-ID: 00426-00178-926-600010-02-1053-7601.0000-1312013
        Installations-ID:     012500472006595482090901526862212615793525776663609264
        URL till processorcertifikatet:     http://go.microsoft.com/fwlink/?LinkID=88338
        URL till datorcertifikatet:     http://go.microsoft.com/fwlink/?LinkID=88339
        URL till användningslicensen:     http://go.microsoft.com/fwlink/?LinkID=88341
        URL till produktnyckelcertifikat:     http://go.microsoft.com/fwlink/?LinkID=88340
        Ofullständig produktnyckel: 2C9T3
        Licenstillstånd: Licensierad
        Återstående antal Windows-omaktiveringar: 3
        Betrodd tid: 2013-06-05 10:26:09
        
        Windows Activation Technologies-->
        HrOffline: 0x00000000
        HrOnline: N/A
        HealthStatus: 0x0000000000000000
        Event Time Stamp: N/A
        ActiveX: Not Registered - 0x80040154
        Admin Service: Not Registered - 0x80040154
        HealthStatus Bitmask Output:
        
        
        HWID Data-->
        HWID Hash Current:     NAAAAAEAAgABAAEAAAACAAAABAABAAEA6GE6q3+HpiYwjahgLBuKm5Ccx1yq7eivnmiGWw==
        
        OEM Activation 1.0 Data-->
        N/A
        
        OEM Activation 2.0 Data-->
        BIOS valid for OA 2.0: yes
        Windows marker version: 0x20001
        OEMID and OEMTableID Consistent: yes
        BIOS Information: 
          ACPI Table Name    OEMID Value    OEMTableID Value
          APIC            HPQOEM        17ED    
          FACP            HPQOEM        17ED    
          HPET            HPQOEM        17ED    
          MCFG            HPQOEM        17ED    
          SLIC            HPQOEM        SLIC-MPC
          MSDM            HPQOEM        SLIC-MPC
          FPDT            HPQOEM        17ED    
          BGRT            HPQOEM        17ED    
          SSDT            AMD           POWERNOW
          SSDT            AMD           POWERNOW
          SSDT            AMD           POWERNOW
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Install this update: Description of the update for Windows Activation Technologies then post a new report.
      My Computer


 

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