BSOD While Shutting Down, error 0x0000009F

pthurlow0125 · 04 Jun 2013

Hello,

Recently when I've been fully shutting down my laptop (Alienware m17x R3) I have been getting a BSOD with the tagline DRIVER_POWER_STATE_FAILURE.

Attached is the minidump file. If there is anything else that needs to be uploaded or any problems please just let me know.

Thanks! :)

Arc · 04 Jun 2013

Hello pthurlow0125.

The single BSOD dump you uploaded is not showing a stop 0x9F, but a stop 0xD1, caused by Bigfoot Networks Bandwidth Control Wireless NDIS Light Weight Filter driver.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffffa8caf4da2c8, 2, 0, fffff880020c9c75}

*** WARNING: Unable to verify timestamp for bflwfx64.sys
*** ERROR: Module load completed but symbols could not be loaded for bflwfx64.sys
Probably caused by : bflwfx64.sys ( bflwfx64+3927 )

Followup: MachineOwner
---------

Also, Killer Wireless-N 1100 Series LAN device driver is failing ....

Code:

fffff800`04e5e970  fffff880`060816e0Unable to load image \SystemRoot\system32\DRIVERS\Ak27x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Ak27x64.sys
*** ERROR: Module load completed but symbols could not be loaded for Ak27x64.sys
 Ak27x64+0x16e0

And the driver is very old.

Code:

fffff880`05287000 fffff880`053dc000   bflwfx64 T (no symbols)           
    Loaded symbol image file: bflwfx64.sys
    Image path: \SystemRoot\system32\DRIVERS\bflwfx64.sys
    Image name: bflwfx64.sys
    Timestamp:        Thu Mar 10 20:38:25 2011 (4D78E969)
    CheckSum:         0001B9EF
    ImageSize:        00155000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
-------------------------------------------------------------
fffff880`06080000 fffff880`06319000   Ak27x64    (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\Ak27x64.sys
    Image name: Ak27x64.sys
    Timestamp:        Tue Feb 22 21:59:32 2011 (4D63E46C)
    CheckSum:         002A1C0D
    ImageSize:        00299000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from Killer Gaming :: Support :: Driver Downloads

Kaspersky drivers are also causing issues there:

Code:

fffff800`04e5e688  fffff880`04984f62Unable to load image \SystemRoot\system32\DRIVERS\klflt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for klflt.sys
*** ERROR: Module load completed but symbols could not be loaded for klflt.sys
 klflt+0x3f62

Description here: Driver Reference Table - klflt.sys

Kaspersky Lab Intermediate Network Driver:

Code:

fffff800`04e5e628  fffff880`053de889Unable to load image \SystemRoot\system32\DRIVERS\klim6.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for klim6.sys
*** ERROR: Module load completed but symbols could not be loaded for klim6.sys
 klim6+0x2889

Description here: Driver Reference Table - klim6.sys

Kaspersky KNEPS Power driver:

Code:

fffff800`04e5e208  fffff880`05574592Unable to load image \SystemRoot\system32\DRIVERS\kneps.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for kneps.sys
*** ERROR: Module load completed but symbols could not be loaded for kneps.sys
 kneps+0x1c592

Description here: Driver Reference Table - kneps.sys

Uninstall Kaspersky using Kaspersky Removal Tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Let us know the results. If it continue to crash, post it following the Blue Screen of Death (BSOD) Posting Instructions.

pthurlow0125 · 04 Jun 2013

Hi,

Thanks for your reply, I didn't realize that it was a different BSOD that occurred. My mistake.

I will definitely try updating the drivers for the Killer network.

My main concern is the money that went into Kapersky; is there anyway I can fix the BSOD listed in this mini dump without uninstalling Kapersky anti-virus?

EDIT: Here is a link I found claiming to be a fix for the Kapersky 2013 BSOD: http://forum.kaspersky.com/index.php?showtopic=242951

Would there be anything wrong with the solution which the link is suggesting?

Arc · 04 Jun 2013

Sorry, I dont know any other way to fix the issues caused by Kaspersky other than uninstalling it

About the money, its just a trade off now. Either utilize the money by sacrificing some issues, or forget the money and try to have a crash free system.

Your bad luck. Kaspersky does not fail everywhere.

pthurlow0125 · 10 Jun 2013

Well, I tested something different from removing Kapersky, and decided to start by taking a look at the Bigfoot Networks -- Their site offered fixes for BSODs which were caused by their application, and so far *knock on wood* I have yet to experience one after applying the fix. If I run into another one though, I shall post the new minidump for analysis.

Many thanks Arc! :)

pthurlow0125 · 18 Jun 2013

Hello, back again:

Attached is the minidump for the most recent BSOD which I have encountered (BAD_POOL_CALLER).

Thanks for any help in solving this!

Arc · 19 Jun 2013

It is blaming Bigfoot Networks Bandwidth Control Wireless NDIS Light Weight Filter driver.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C2, {7, 109b, 0, fffffa800e016210}

*** WARNING: Unable to verify timestamp for bflwfx64.sys
*** ERROR: Module load completed but symbols could not be loaded for bflwfx64.sys
GetPointerFromAddress: unable to read from fffff8000310f100
GetUlongFromAddress: unable to read from fffff8000310f1c0
Probably caused by : bflwfx64.sys ( bflwfx64+39f4 )

Followup: MachineOwner
---------

Which is old enough.

Code:

fffff880`04e15000 fffff880`04f6a000   bflwfx64 T (no symbols)           
    Loaded symbol image file: bflwfx64.sys
    Image path: \SystemRoot\system32\DRIVERS\bflwfx64.sys
    Image name: bflwfx64.sys
    Timestamp:        Thu Mar 10 20:38:25 2011 (4D78E969)
    CheckSum:         0001B9EF
    ImageSize:        00155000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Try to update the driver.

pthurlow0125 · 22 Jul 2013

Okay, so I attempted to uninstall Bigfoot Killer Networks (The website said it had to be done to update the driver) but I got the following BSOD. Some things that may be important:

-I was browsing the internet at the time
-I did not attempt to install the newest version, but I did, however, have the driver update saved to my desktop as opposed to a separate drive

Any suggestions on how to uninstall without getting a BSOD?

Arc · 23 Jul 2013

There is nothing but a desktop.ini file in the 22 bytes zip you uploaded. Try it again.

pthurlow0125 · 23 Jul 2013

Edit: Did this work?