BSOD for the first time after updating the drivers


  1. Posts : 3
    Windows 7 Ultimate x64
       #1

    BSOD for the first time after updating the drivers


    Hello I have Asus K56C crushed for the first time after updating my driver using " Driver Genius"; I want to know if this is a driver problem or a physical one. I have uploaded the dump file thank you :)
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Hi

    Allot of important info is missing from your zip, please follow Blue Screen of Death (BSOD) Posting Instructions to grab all and upload a new report here.

    From the looks of it RTS PCIE READER Driver is causing the BSOD for you so you may uninstall this software and see if that stops the BSOD's.

    Revo Uninstaller
    Download and install Revo Uninstaller free from here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

    Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).
    Code:
    Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\USER PC\Downloads\Compressed\SF_05-06-2013\060513-18330-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
    Machine Name:
    Kernel base = 0xfffff800`03211000 PsLoadedModuleList = 0xfffff800`03455670
    Debug session time: Wed Jun  5 05:03:54.625 2013 (UTC + 6:00)
    System Uptime: 0 days 0:00:56.593
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ................................................................
    .......
    Loading User Symbols
    Loading unloaded module list
    ....
    *** WARNING: Unable to verify timestamp for RtsPer.sys
    *** ERROR: Module load completed but symbols could not be loaded for RtsPer.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff8800a0d21d7, fffff880039fc478, fffff880039fbcd0}
    
    Probably caused by : RtsPer.sys ( RtsPer+51d7 )
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 3
    Windows 7 Ultimate x64
    Thread Starter
       #3

    thank you very much this is the "complete" file to make sure of the problem Attachment 271235
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Okay let us know how things are after making the changes.
      My Computer


  5. Posts : 3
    Windows 7 Ultimate x64
    Thread Starter
       #5

    I think the problem has been solved. BEST REGARDS :)
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Wait for a week before actually marking it as solved :)

       Tip
    • If your problem is solved please use the Mark this thread as solved link at the top of your thread or down on the left corner.

      My Computer


 

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