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Windows 7: BSOD every start up, error 0x0000001E

04 Jun 2013   #1

Windows 7 Home Edition, 64 bit
BSOD every start up, error 0x0000001E

Hi all,
I have an HP Pavilion dv7 that BSOD every time I start up. Start up is extremely slow, and once I get to my desktop I get about 5 minutes before BSOD and shut down. When I ran a system scan, no integrity issues were found. I have attached the dump files. One last thing I noticed is that the computer is really hot. When I leave it on for a few hours, the keyboard is hot to the touch. Any suggestions? Thanks in advance.

My System SpecsSystem Spec
05 Jun 2013   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Security App

Crashes indicate Norton being a possible cause. Remove Norton and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

information   Information
  • Do not start the free trial of MalwareBytes, unselect that option when prompted.

  • Update and make full scans with both separately.

Scan your system with the following:

Kaspersky TDSSKiller - How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

ESET online scanner - One-time virus scanner free with ESET online scanner

Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure
My System SpecsSystem Spec

 BSOD every start up, error 0x0000001E

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