BSOD few times a month after going into sleep mode, have dmp files

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  1. Posts : 6
    Windows 7 Home Premium 64-bit
       #1

    BSOD few times a month after going into sleep mode, have dmp files


    Client has been getting BSODs after computer goes into sleep mode. First step I took was removing AVG free antivirus since it had a reputation for causing this. This is a Windows 7 Home Premium laptop. Let me know what information you need. I have been trying to use WinDbg to figure out the process causing the issue but the only help it seems to provide is that ntoskrnl.exe is causing the issue. This is first time I have tried to use dump file to diagnose BSOD and could use some help towards the right direction.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2
      My Computer


  3. Posts : 6
    Windows 7 Home Premium 64-bit
    Thread Starter
       #3

    The dump files are not from my PC which is Windows 8, they are from a Windows 7 PC which is why I posted on a Windows 7 Forum
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Then update your system specs.
      My Computer


  5. Posts : 15,026
    Windows 10 Home 64Bit
       #5

    And you need to grab all and upload a full report following the Blue Screen of Death (BSOD) Posting Instructions

    The dump files are not enough for analysis.
      My Computer


  6. Posts : 6
    Windows 7 Home Premium 64-bit
    Thread Starter
       #6

    I will have to arrange to get ahold of the clients laptop, I will post as soon as I can
      My Computer


  7. Posts : 15,026
    Windows 10 Home 64Bit
       #7

    Alright
      My Computer


  8. Posts : 6
    Windows 7 Home Premium 64-bit
    Thread Starter
       #8

    Here is the results of the "Grab All" for BSOD
      My Computer


  9. Posts : 15,026
    Windows 10 Home 64Bit
       #9

    Yeah right
      My Computer


  10. Posts : 6
    Windows 7 Home Premium 64-bit
    Thread Starter
       #10

    I apologize, that was the SF file that it indicated would be created and I zipped it to be uploaded. I do not know why that is what it created. I will try again.
      My Computer


 
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