Solved PC freezing when the monitors go on standby and a ntoskrnl BSOD

H

horribad

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Hey guys.
I've noticed that my pc has been freezing up every now and again. Usually a few seconds or so during youtube videos but can be up to a minute when playing games.
However, there have been complete freezes with no response a few times and I've figured out that it happens when my monitors go on standby. It happens strangely sometimes, for example I left to go and see my Grandmother and came back to a freeze where it looked like it had happened DURING monitor standby because one monitor was on standby with a black screen and the orange "standby" light but the other was frozen with my desktop showing and the blue "on" light still showing. When I moved the mouse and tapped a few keys there was no response so I had to reset. It seems like a GPU problem but I really hope it doesn't warrant a new card because I'm skint :(

There was also a BSOD about a few days ago but it did not reoccur but I'll post the .dmp anyway.

I'm currently using Waterfox as my main browser if that helps.

Thanks in advance, chaps.
 

My Computer My Computer

At a glance

Microsoft Windows 7 64-bitAMD A8-5500 Trinity 32nm Technology8.00GB Single-Channel DDR3 @ 665MHz (9-9-9-24)768MB GeForce GTX 460 (nVidia)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Microsoft Windows 7 64-bit
CPU
AMD A8-5500 Trinity 32nm Technology
Motherboard
MSI FM2-A55M-E33 (MS-7721) (P0)
Memory
8.00GB Single-Channel DDR3 @ 665MHz (9-9-9-24)
Graphics Card(s)
768MB GeForce GTX 460 (nVidia)
Monitor(s) Displays
L197 Wide (1440x900@60Hz) and Generic Non-PnP Monitor (1920x
Hard Drives
233GB Seagate ST3250820AS (SATA) and 466GB Western Digital WDC WD5000AAKS-00M9A0 (SATA)
PSU
900w
Keyboard
Razer Arctosa
Mouse
Razer Deathadder
The blue screen seems to be cause by your Razer Keyboard which are known to cause BSOD's. I'd recommended switching keyboards and see if that helps. :ar: Driver Reference Table - Arctosa.sys

Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for Arctosa.sys
*** ERROR: Module load completed but symbols could not be loaded for Arctosa.sys

Probably caused by : Arctosa.sys ( Arctosa+11b7 )

Followup: MachineOwner
---------

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x1E

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0

LAST_CONTROL_TRANSFER:  from fffff800030cf5fe to fffff800030d7bd0

STACK_TEXT:  
fffff800`00b9bae8 fffff800`030cf5fe : fffff880`0448d1a0 00000000`00000000 fffff800`00b9c2f0 fffff800`03102a90 : nt!KeBugCheck
fffff800`00b9baf0 fffff800`0310275d : fffff800`032e6374 fffff800`032232b8 fffff800`03062000 fffff800`00b9c250 : nt!KiKernelCalloutExceptionHandler+0xe
fffff800`00b9bb20 fffff800`03101535 : fffff800`03227038 fffff800`00b9bb98 fffff800`00b9c250 fffff800`03062000 : nt!RtlpExecuteHandlerForException+0xd
fffff800`00b9bb50 fffff800`03104832 : fffff800`00b9c250 fffff800`00b9c2f0 fffff800`00000001 00000000`00000000 : nt!RtlDispatchException+0x415
fffff800`00b9c230 fffff800`0308d99a : 00000000`00000007 fffff880`0457f0a4 fffffa80`07813608 fffff880`0456ef99 : nt!RtlRaiseStatus+0x4e
fffff800`00b9c7d0 fffff880`072611b7 : fffffa80`08957c70 fffff800`00000000 fffffa80`088fe5b0 fffffa80`088fe800 : nt! ?? ::FNODOBFM::`string'+0xf429
fffff800`00b9c850 fffffa80`08957c70 : fffff800`00000000 fffffa80`088fe5b0 fffffa80`088fe800 fffffa80`00000000 : Arctosa+0x11b7
fffff800`00b9c858 fffff800`00000000 : fffffa80`088fe5b0 fffffa80`088fe800 fffffa80`00000000 fffffa80`08957dc0 : 0xfffffa80`08957c70
fffff800`00b9c860 fffffa80`088fe5b0 : fffffa80`088fe800 fffffa80`00000000 fffffa80`08957dc0 00000000`00000000 : 0xfffff800`00000000
fffff800`00b9c868 fffffa80`088fe800 : fffffa80`00000000 fffffa80`08957dc0 00000000`00000000 ffff0280`00000078 : 0xfffffa80`088fe5b0
fffff800`00b9c870 fffffa80`00000000 : fffffa80`08957dc0 00000000`00000000 ffff0280`00000078 00000000`00000008 : 0xfffffa80`088fe800
fffff800`00b9c878 fffffa80`08957dc0 : 00000000`00000000 ffff0280`00000078 00000000`00000008 fffffa80`09f24ce0 : 0xfffffa80`00000000
fffff800`00b9c880 00000000`00000000 : ffff0280`00000078 00000000`00000008 fffffa80`09f24ce0 00000000`00000000 : 0xfffffa80`08957dc0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
Arctosa+11b7
fffff880`072611b7 ??              ???

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  Arctosa+11b7

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Arctosa

IMAGE_NAME:  Arctosa.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a8bb060

FAILURE_BUCKET_ID:  X64_0x1E_Arctosa+11b7

BUCKET_ID:  X64_0x1E_Arctosa+11b7

Followup: MachineOwner
---------

0: kd> lmvm Arctosa
start             end                 module name
fffff880`07260000 fffff880`07264d80   Arctosa  T (no symbols)           
    Loaded symbol image file: Arctosa.sys
    Image path: \SystemRoot\system32\drivers\Arctosa.sys
    Image name: Arctosa.sys
    Timestamp:        Wed Aug 19 13:57:20 2009 (4A8BB060)
    CheckSum:         00007232
    ImageSize:        00004D80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
 

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Do you think it has anything to do with the Razer Synapse program?
I was actually suspicious of the keyboard earlier this morning as everytime I was typing it started lagging. I've uninstalled the drivers now and I'm seeing if that helps because as far as I'm aware the driver only controls the media keys and I don't use them anyway. Would it just be fine using the Windows USB drivers? I'll report back later on because I'm going out and can leave the PC to go on standby and see if it freezes again.

EDIT: Uninstalled Arctosa drivers and Synapse.
 
Last edited:

My Computer My Computer

At a glance

Microsoft Windows 7 64-bitAMD A8-5500 Trinity 32nm Technology8.00GB Single-Channel DDR3 @ 665MHz (9-9-9-24)768MB GeForce GTX 460 (nVidia)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Microsoft Windows 7 64-bit
CPU
AMD A8-5500 Trinity 32nm Technology
Motherboard
MSI FM2-A55M-E33 (MS-7721) (P0)
Memory
8.00GB Single-Channel DDR3 @ 665MHz (9-9-9-24)
Graphics Card(s)
768MB GeForce GTX 460 (nVidia)
Monitor(s) Displays
L197 Wide (1440x900@60Hz) and Generic Non-PnP Monitor (1920x
Hard Drives
233GB Seagate ST3250820AS (SATA) and 466GB Western Digital WDC WD5000AAKS-00M9A0 (SATA)
PSU
900w
Keyboard
Razer Arctosa
Mouse
Razer Deathadder
Good luck, keep us posted.
 

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Back now with the drivers uninstalled and my pc still froze when i got back. I'll give it over night with a few uses of CCleaner to clean out the registry etc. I'll report back in the morning.
 

My Computer My Computer

At a glance

Microsoft Windows 7 64-bitAMD A8-5500 Trinity 32nm Technology8.00GB Single-Channel DDR3 @ 665MHz (9-9-9-24)768MB GeForce GTX 460 (nVidia)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Microsoft Windows 7 64-bit
CPU
AMD A8-5500 Trinity 32nm Technology
Motherboard
MSI FM2-A55M-E33 (MS-7721) (P0)
Memory
8.00GB Single-Channel DDR3 @ 665MHz (9-9-9-24)
Graphics Card(s)
768MB GeForce GTX 460 (nVidia)
Monitor(s) Displays
L197 Wide (1440x900@60Hz) and Generic Non-PnP Monitor (1920x
Hard Drives
233GB Seagate ST3250820AS (SATA) and 466GB Western Digital WDC WD5000AAKS-00M9A0 (SATA)
PSU
900w
Keyboard
Razer Arctosa
Mouse
Razer Deathadder
You have an nVidia GPU and using the 320.18 driver release try rolling back to 314.22 and see how it goes.
 

My Computer My Computer

At a glance

Windows 10Intel Core i5 3570K16GB 1600Mhz G.SkillGigabyte GTX 970 G1-Gaming
Computer type
PC/Desktop
OS
Windows 10
CPU
Intel Core i5 3570K
Motherboard
Asus P8Z77V-PRO
Memory
16GB 1600Mhz G.Skill
Graphics Card(s)
Gigabyte GTX 970 G1-Gaming
PSU
Seasonic 1000W Platinum
Case
Fractal Design Define R4
Cooling
Noctua NH-D14
YoYo155 said:
You have an nVidia GPU and using the 320.18 driver release try rolling back to 314.22 and see how it goes.
Click to expand...

ill try that. ty.
 

My Computer My Computer

At a glance

Microsoft Windows 7 64-bitAMD A8-5500 Trinity 32nm Technology8.00GB Single-Channel DDR3 @ 665MHz (9-9-9-24)768MB GeForce GTX 460 (nVidia)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Microsoft Windows 7 64-bit
CPU
AMD A8-5500 Trinity 32nm Technology
Motherboard
MSI FM2-A55M-E33 (MS-7721) (P0)
Memory
8.00GB Single-Channel DDR3 @ 665MHz (9-9-9-24)
Graphics Card(s)
768MB GeForce GTX 460 (nVidia)
Monitor(s) Displays
L197 Wide (1440x900@60Hz) and Generic Non-PnP Monitor (1920x
Hard Drives
233GB Seagate ST3250820AS (SATA) and 466GB Western Digital WDC WD5000AAKS-00M9A0 (SATA)
PSU
900w
Keyboard
Razer Arctosa
Mouse
Razer Deathadder
Looks like getting rid of the Razer configuration manager and the Arctosa driver aswell as rolling back my nvida drivers stopped the big freezes. I'll see if the little ones return but at the moment it looks like problem solved! I'll mark as solved in a few days when I know for sure. Thanks for the help guys.
 

My Computer My Computer

At a glance

Microsoft Windows 7 64-bitAMD A8-5500 Trinity 32nm Technology8.00GB Single-Channel DDR3 @ 665MHz (9-9-9-24)768MB GeForce GTX 460 (nVidia)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Microsoft Windows 7 64-bit
CPU
AMD A8-5500 Trinity 32nm Technology
Motherboard
MSI FM2-A55M-E33 (MS-7721) (P0)
Memory
8.00GB Single-Channel DDR3 @ 665MHz (9-9-9-24)
Graphics Card(s)
768MB GeForce GTX 460 (nVidia)
Monitor(s) Displays
L197 Wide (1440x900@60Hz) and Generic Non-PnP Monitor (1920x
Hard Drives
233GB Seagate ST3250820AS (SATA) and 466GB Western Digital WDC WD5000AAKS-00M9A0 (SATA)
PSU
900w
Keyboard
Razer Arctosa
Mouse
Razer Deathadder
yeh rolling back the nvidia drivers and getting rid of razer drivers worked. thanks guys.
 

My Computer My Computer

At a glance

Microsoft Windows 7 64-bitAMD A8-5500 Trinity 32nm Technology8.00GB Single-Channel DDR3 @ 665MHz (9-9-9-24)768MB GeForce GTX 460 (nVidia)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Microsoft Windows 7 64-bit
CPU
AMD A8-5500 Trinity 32nm Technology
Motherboard
MSI FM2-A55M-E33 (MS-7721) (P0)
Memory
8.00GB Single-Channel DDR3 @ 665MHz (9-9-9-24)
Graphics Card(s)
768MB GeForce GTX 460 (nVidia)
Monitor(s) Displays
L197 Wide (1440x900@60Hz) and Generic Non-PnP Monitor (1920x
Hard Drives
233GB Seagate ST3250820AS (SATA) and 466GB Western Digital WDC WD5000AAKS-00M9A0 (SATA)
PSU
900w
Keyboard
Razer Arctosa
Mouse
Razer Deathadder
Thanks for letting us know.
Post here if they happen again.
 

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Good to hear!
 

My Computer My Computer

At a glance

Windows 10Intel Core i5 3570K16GB 1600Mhz G.SkillGigabyte GTX 970 G1-Gaming
Computer type
PC/Desktop
OS
Windows 10
CPU
Intel Core i5 3570K
Motherboard
Asus P8Z77V-PRO
Memory
16GB 1600Mhz G.Skill
Graphics Card(s)
Gigabyte GTX 970 G1-Gaming
PSU
Seasonic 1000W Platinum
Case
Fractal Design Define R4
Cooling
Noctua NH-D14
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