BSOD - Page fault in nonpaged area

System Optimisers

Please remove the following software:

Code:

Start Menu\Programs\TuneUp Utilities 2012	Public:Start Menu\Programs\TuneUp Utilities 2012	Public
Start Menu\Programs\TuneUp Utilities 2012\All functions	Public:Start Menu\Programs\TuneUp Utilities 2012\All functions	Public

This software is a known cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence.

If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner - PC Optimization and Cleaning - Free Download but make sure you back up the registry before making letting ccleaner delete anything.10 Tips on How to Properly Maintain Your Computer

Security App

Crashes indicate AVG and Zone Alarm being a possible cause. Remove and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

   Information

• Do not start the free trial of MalwareBytes, unselect that option when prompted.
  
  
  
• Update and make full scans with both separately.

Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure
6. Install all updates including Service Pack 1 for Windows 7 - Learn how to install Windows 7 Service Pack 1 (SP1)

BSOD BUGCHECK SUMMARY

Code:

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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: ffffba8010c053f8, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff8000309b1da, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000007, (reserved)

Debugging Details:
------------------


Could not read faulting driver name
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800032bd0e0
GetUlongFromAddress: unable to read from fffff800032bd198
 ffffba8010c053f8 Nonpaged pool

FAULTING_IP: 
nt!ExAcquireFastMutex+1a
fffff800`0309b1da f00fba3100      lock btr dword ptr [rcx],0

MM_INTERNAL_CODE:  7

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  TuneUpSystemSt

CURRENT_IRQL:  1

TRAP_FRAME:  fffff8800a2952c0 -- (.trap 0xfffff8800a2952c0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000001 rbx=0000000000000000 rcx=ffffba8010c053f8
rdx=fffffa800e497801 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8000309b1da rsp=fffff8800a295450 rbp=0000000000000000
 r8=fffff8800a2954d4  r9=fffff8a00eb24af8 r10=fffffa801113cae0
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
nt!ExAcquireFastMutex+0x1a:
fffff800`0309b1da f00fba3100      lock btr dword ptr [rcx],0 ds:ffffba80`10c053f8=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80003104849 to fffff80003085740

STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!ExAcquireFastMutex+1a
fffff800`0309b1da f00fba3100      lock btr dword ptr [rcx],0

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nt!ExAcquireFastMutex+1a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4cc791bd

FAILURE_BUCKET_ID:  X64_0x50_nt!ExAcquireFastMutex+1a

BUCKET_ID:  X64_0x50_nt!ExAcquireFastMutex+1a

Followup: MachineOwner
---------

Thanks for letting us know.

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