BSOD BCCode: 1e Windows 7 OS Version:6_1_7601

nsibley81 · 08 Jun 2013

Hello,
I do not know what caused this error..the latest thing I did was install the sansa clip to work with my rhapsody. Not sure if that was the problem or not. I've attached the dump file. Thank you for any help you can provide.

This is my error message:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFFA8007ADD610
BCP3: 0000000000000000
BCP4: 000007FFFFFA8000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\060813-76705-01.dmp
C:\Users\Nick\AppData\Local\Temp\WER-156578-0.sysdata.xml

Arc · 08 Jun 2013

Apparently the AMD SATA Controller AHCI 1.2 Device Driver is failing there.

Code:

fffff880`0ce6a948  fffff880`010ec6e0Unable to load image \SystemRoot\system32\DRIVERS\amd_sata.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for amd_sata.sys
*** ERROR: Module load completed but symbols could not be loaded for amd_sata.sys
 amd_sata+0x16e0

And the driver is old.

Code:

fffff880`010eb000 fffff880`01102000   amd_sata T (no symbols)           
    Loaded symbol image file: amd_sata.sys
    Image path: \SystemRoot\system32\DRIVERS\amd_sata.sys
    Image name: amd_sata.sys
    Timestamp:        Sat Apr 16 00:07:14 2011 (4DA8905A)
    CheckSum:         0001BF2D
    ImageSize:        00017000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it. I have a very limited understanding about HP's site, but you need to search for the download for your model, HP Pavilion dv7 Notebook PC, with motherboard 180B. Alternatively you may search it in Support & Drivers