Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD From sleepmode Ntoskrnl.exe BAD POOL HEADER

10 Jun 2013   #1

Windows 7 Professional x64
BSOD From sleepmode Ntoskrnl.exe BAD POOL HEADER

I reinstalled windows on Saturday. Ever since then, i been getting BSOD when returning from sleep mode. I looked at some of the other post, but none of those had the answers for me.

thank you

My System SpecsSystem Spec
10 Jun 2013   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Hello and welcome to seven forums Uputz.

Is the firmware for your SSD up-to-date?

Check for one and see if the stability returns.

System Optimisers
I recommend against usage of tools like TuneUp Utilities.
Please remove the following software:
Start Menu\Programs\TuneUp Utilities 2013	Public:Start Menu\Programs\TuneUp Utilities 2013	Public
Start Menu\Programs\TuneUp Utilities 2013\All functions	Public:Start Menu\Programs\TuneUp Utilities 2013\All functions	Public
This software is a known cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence.

If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner - PC Optimization and Cleaning - Free Download but make sure you back up the registry before making letting ccleaner delete anything.10 Tips on How to Properly Maintain Your Computer
If you are overclocking any hardware, STOP. Reset any changed values back to default.
Start Menu\Programs\MSI Afterburner	Dimmn-PC\Dimmn:Start Menu\Programs\MSI Afterburner	Dimmn-PC\Dimmn
Start Menu\Programs\MSI Afterburner\SDK	Dimmn-PC\Dimmn:Start Menu\Programs\MSI Afterburner\SDK	Dimmn-PC\Dimmn
warning   Warning
This is overclocking software and can lead to system instability and BSOD's. Please reset all components to their stock speeds and then remove the software.

System Temperature

Ensure that there are no heat issues, For monitoring heat of the system use Speccy or HWMonitor

SFC /scannow to check windows for corruption:

How to Repair Windows 7 System Files with System File Checker
1. Click Start
2. In the search box, type Command Prompt
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type
sfc /scannow
and hit enter.

Perform a clean install of your Driver Description: Intel Ethernet Drivers to their latest version available:
Driver Reference Table - e1q62x64.sys

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, fffffa800ecdeba0, fffffa800ecdecc0, 4120002}

*** WARNING: Unable to verify timestamp for e1q62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1q62x64.sys
Probably caused by : e1q62x64.sys ( e1q62x64+1f0a1 )

Followup: MachineOwner

6: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffffa800ecdeba0, The pool entry we were looking for within the page.
Arg3: fffffa800ecdecc0, The next pool entry.
Arg4: 0000000004120002, (reserved)

Debugging Details:

BUGCHECK_STR:  0x19_20

POOL_ADDRESS: GetPointerFromAddress: unable to read from fffff8000310c100
GetUlongFromAddress: unable to read from fffff8000310c1c0
 fffffa800ecdeba0 Nonpaged pool





LAST_CONTROL_TRANSFER:  from fffff80003007cae to fffff80002ed4c00

fffff880`03368e98 fffff800`03007cae : 00000000`00000019 00000000`00000020 fffffa80`0ecdeba0 fffffa80`0ecdecc0 : nt!KeBugCheckEx
fffff880`03368ea0 fffff880`016b8195 : 00000000`00000004 fffffa80`0e162180 fffff880`51314549 fffff880`016b1fbf : nt!ExDeferredFreePool+0x12da
fffff880`03368f50 fffff880`044890a1 : 00000000`00000000 fffff880`0172c5ff fffffa80`0ee01010 fffffa80`0d1881b0 : ndis!NdisFreeMemory+0x15
fffff880`03368f80 00000000`00000000 : fffff880`0172c5ff fffffa80`0ee01010 fffffa80`0d1881b0 00000000`00000000 : e1q62x64+0x1f0a1


fffff880`044890a1 ??              ???


SYMBOL_NAME:  e1q62x64+1f0a1

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: e1q62x64

IMAGE_NAME:  e1q62x64.sys


FAILURE_BUCKET_ID:  X64_0x19_20_e1q62x64+1f0a1

BUCKET_ID:  X64_0x19_20_e1q62x64+1f0a1

Followup: MachineOwner

6: kd> lmvm e1q62x64
start             end                 module name
fffff880`0446a000 fffff880`044ea000   e1q62x64 T (no symbols)           
    Loaded symbol image file: e1q62x64.sys
    Image path: e1q62x64.sys
    Image name: e1q62x64.sys
    Timestamp:        Tue Apr 03 03:29:29 2012 (4F7A1A39)
    CheckSum:         0007D6B4
    ImageSize:        00080000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Tip   Tip
How to clean left over drivers
Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program: How to Clean Left Over Driver Files with Driver Sweeper
  • Click on the Start
  • Control Panel
  • Programs
  • Uninstall a program
  • Uninstall everything related to the software
Delete remnants of its drivers/older drivers using Driver Sweeper

Disk Check

For errors on your Hard drive(s): How to Run Disk Check in Windows 7

This tutorial USB Selective Suspend - Turn On or Off may help you:

To Disable Selective Suspend:

1. open the control panel
2. go to power options (you may have to set view to small icons)
3. click change plan settings
4. in the window that opens:
5. click change plan settings
6. click change advanced power settings, expand usb and ensure usb selective suspend is disabled.

Let us know the results.
My System SpecsSystem Spec

 BSOD From sleepmode Ntoskrnl.exe BAD POOL HEADER

Thread Tools

Similar help and support threads
Thread Forum
Bad Pool header BSOD
WHats causing this bsod. Its becoming an annoyance.
BSOD Help and Support
BSOD on Steam Update, Bad Pool Caller or Bad Pool Header, no dmp files
Good day all, I hope someone can help me with a consistent BSOD problem I've had today. Every time my Steam client starts up and attempts to download its latest update, I get a BSOD with a Bad Pool Caller (one time out of about a dozen crashes it was Bad Pool Header instead). I have tried the...
BSOD Help and Support
ntoskrnl.exe (Bad Pool Header) BSOD Debugging Help Request
Hi and a very happy and prosperous 2013 to everybody, I'm at my wits' end trying to figure out ntoskrnl.exe (Bad Pool Header) BSODs I'm having and cannot pinpoint to a program, driver or else. I've attached herein as advised the file and the minidumps files for your review....
BSOD Help and Support
BSOD - Bad Pool Header
Hello, Thank you in advance for all help; it is much appreciated. I like to fall asleep to a movie, so I play a video on VLC. When the video has finished, Sleep# puts the computer to sleep. The next morning, I woke the computer from sleep mode to see the BSOD. I have tried updating...
BSOD Help and Support
BSOD bad pool header
I just recently updated to windows 7 and I have only gotten this BSOD once but I am unsure why I got it and any help will be appreciated. This error happened while I was opening league of legends. Please let me know if I need to include anything else. Attached is the minidump and a screen of...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 23:30.
Twitter Facebook Google+