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Windows 7: BSOD on office laptop when connected by ethernet

11 Jun 2013   #1
Mardrus

Windows 7 Home Premium x64
 
 
BSOD on office laptop when connected by ethernet

Hello all,

My wife's laptop (used for work only) seems to BSOD when connected to her office internet/intranet through the ethernet cable.

I have tried downloading latest drivers for the card (Intel(R) Centrino(R) Wireless-N 1030) but it still crashes.

Before I tell her to stop using the ethernet connection I was hoping someone might have some advice.

Here is all the data from the SF Diagnostic Tool

Attachment 272175

Thanks in advance for any help provided.

Kind regards,

Mardrus


My System SpecsSystem Spec
.
11 Jun 2013   #2
Pauly

Win7 Ultimate X64
 
 

Hello Mardrus, Welcome to SF

Had a look at your dump files and they are all identical and blame the crashes on igdkmd64.sys which is your intel gfx driver

I would try updating this driver, if already latest try reinstalling and if that fails try rolling back to previous

If problems are only recent being caused by driver update then a system restore to a point before problems started may be the easiest option
My System SpecsSystem Spec
11 Jun 2013   #3
Mardrus

Windows 7 Home Premium x64
 
 

Hello Pauly,

Thanks for your answer.

Problem has been going on for a while even after I tried various solutions which didn't work leading me to think it was related to the ethernet (haven't been able to get BSOD at home but made it happen at wife's office).

I have now removed the intel gfx drivers and have let Win 7 reinstall what it considers best.

I have told the wife to plug it in at the office tomorrow and hopefully everything will work perfectly.

I will close thread if blue screens do not reappear.

In all cases the wife also says thank you for the time and help.

Mardrus
My System SpecsSystem Spec
.

17 Jun 2013   #4
Mardrus

Windows 7 Home Premium x64
 
 

Sorry for this late update.

After reinstalling video drivers I sent my wife to the office with the computer and it BSOD'd another 8 times in that day.

I have asked her to work at home for 2 days with it and it has not BSOD'd in the past days.

So I still have a feeling it must relate somehow to her work network.

Thanks for any further suggestions

Mardrus
My System SpecsSystem Spec
20 Jun 2013   #5
Pauly

Win7 Ultimate X64
 
 

Sorry for late reply been away a few days

Can you run the SF tool again and upload new crash dumps so we can see if they are still the same please
My System SpecsSystem Spec
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 BSOD on office laptop when connected by ethernet




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