Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD 0x116 While playing and browsing

11 Jun 2013   #1

Windows 7 Professional 6 4bit
BSOD 0x116 While playing and browsing

So Ive had several bluescreens like two years ago but bought new GPU + PSU and they were gone. Now like the past two weeks ive gotten multiple 0x116 BSOD, mostly while playing League of Legends, but also happens rarely while browsing the internet.

I'm using 2x GTX680 in SLI non clocked and a i7 2600k @ 4.5GHz. Everything runs pretty cool like 50degrees while gaming so its not a heat problem I think. as I said the problem started like two weeks ago and I formated my computer completly in hope of that it would solve it and I thought I did because it was working untill yesterday, I've had like 5 bsod happening, All of them is caused by 0x116. I'm using the latest 320.18 nvidia drivers aswell. I have tried 3 different drivers all of them are causing this problem.

When im gaming the game freezes for 1 second then screen goes black and sound is fine for like 2-3 seconds then the sound start buzzing like crazy and computer restart itself. I think im going to run memtest over the night to see if my RAM is crazy, im using dual channel.

What else could be the problem? nothing have changed in the computer its like it want to live its on life and just bsod randomly its really annoying.

Help appreciated

edit: ran furmark for 8 minutes and guess what? 0x116 bsod again! so I guess one of my graphic cards are broken right? should I try them seperatly?

edit2: ran both cards for 10min each they worked good no bsod. So I guess the cards works alone but not together in SLI so must be motherboard or the sli bridge right?

My System SpecsSystem Spec
11 Jun 2013   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Follow steps in the guide by Capt Jack Sparrow - Bug Check 0x116: VIDEO_TDR_ERROR Troubleshooting Tips | Captain Debugger

Quote   Quote: Originally Posted by TVeblen View Post
What you are experiencing is a TDR event (Timeout Detection & Recovery). There are many causes of these events, mostly hardware related. Please read my checklist below and see if you can diagnose your particular cause.

A couple of things jump out immediately. Your specs say you have 5GB of RAM, an odd number. That suggests that you added some RAM at some point. Mismatched or failing RAM modules can cause TDRs. You might want to test those sticks one at a time in Slot 1 before anything else. RAM problems can explain some of your other issues too.

Looking at some of your other posts I see you are running dual monitors also. This could be exposing a defect in your 9500GT that is triggering the TDRs. You should test with only one monitor attached to see if this is the case.

You are running lots of stuff on that box, so I would be as deliberate as possible in doing the diagnostic work.

"Display driver xxxxx stopped responding and was recovered"

Timeout Detection & Recovery (TDR) = "Display Driver Stopped Responding and was Recovered" is a useful feature that started in Vista and is also in W7 that allows the OS to try and recover from a video timeout so that the system does not crash to a bluescreen. Symptoms included a screen flash with the TDR message appearing one or more times or the screen blinking out to black. If the system cannot recover it will crash (Stop Error 116 typical). The issue is that the video card is not responding as expected. The solution is in the: why?

There is no one-size-fits-all solution to TDR errors. But the problem is usually found in the local environment (your computer). Finding the cause is a matter of checking every possible cause and uncovering the culprit through a simple process of elimination. By methodically running down a checklist of diagnostic procedures you should be able to find the cause and can correct it.

There are numerous reports of hardware solutions to TDR's. The most common are:
  • Poor Cooling
  • Problems with the power supply
  • Overclocking Issues
  • Bad System memory or incorrect memory timings
  • Defective PC Components

The order you do the diagnostics is not all that important. My personal strategy is to do the cheap & easy stuff first, the cheap & harder stuff next, and then the stuff that costs last. But whatever order you do it in you need to check or confirm the following:

Poorly written software and games will cause TDRs. But if this were the case it would affect lots of people, not just a few. Check the game's website & forums for patches and tips.
See if other people in the forums are having the same problem and if they were able to solve it and how.
You could also be asking too much of your video card. Check to see if your video card is tested and recommended for the game/program. Test the game at reduced settings.

It helps if you can isolate the actions that trigger the TDR. Most often it will be an application using 3D graphics. But if the incidents occur constantly it would point more towards defective hardware. If it happens more specifically (just when running Game X) it points towards overheating, settings, software, or driver issues.

You need to eliminate the possibility that your computer has a global problem. You can use a program like Prime95 to stress test your system. Free Software - GIMPS
You can run the "Stress Test" for a few hours or overnight. This will not tell you what the problem is, but it is helpful to uncover any issues your system has with instability and cooling.

Running a video intensive game for hours can generate some serious heat and overheating will cause video errors. You can check your temps by looking at your BIOS readings or use a free program like Speedfan SpeedFan - Access temperature sensor in your computer .
A real easy test is to just pull the side panel(s) off your case (You can also blow a house fan directly into the open case) and see if the problem goes away or gets better. If it does then the issue is definitely overheating. If you are overheating you need to look at installing some cooling upgrades. You want to look at ventilating the case (more or bigger fans), Upgrade your case to a larger gaming case (lots of fans, water-cooling), etc.
There are free utilities like BurninTest PassMark BurnInTest software - PC Reliability and Load Testing that you can use to test your system's cooling capability. Caution is recommended using these types of programs.

Bad drivers happen and they can get corrupted. Before installing or reinstalling any video drivers first completely uninstall all video software and the drivers. (Some people say to run a cleaner program from safe mode, some say this is unnecessary). Never rely on the driver package to overwrite the old drivers. Also: Delete the video driver folder (ex: C:\NVIDIA) in Windows Explorer (or windows may install the same drivers again!).
After uninstalling the old drivers and rebooting Windows 7 will install it's own WDDM 1.1 driver. Check for the video problem while using the generic Windows driver.
You can then install the latest drivers for your card (or try older drivers).
See This Tutorial: Installing and updating drivers in 7

Look in Device Manager and make sure there are no problem devices (yellow ! icon). Correct these by loading the correct drivers or disable the problem device and see if the video problem goes away.

Reseat video card and memory modules. Make sure the contacts are clean. Check all the electrical connections.

In BIOS, check the listed voltages against the manufacturer recommended specs. Reset the voltages to factory defaults and see if the video problems disappear.

Memory errors can cause video problems. Run a program like Memtest86+ for at least 3 passes to see if there are any memory errors. Memtest86+ - Advanced Memory Diagnostic Tool .
You can also test for a bad memory module by installing one stick and testing, and then switch it out for the next stick, etc.

Overclocking can be a trial and error process. The clocks and/or multipliers you set or change for CPU, Memory, or GPU could be unstable. Eliminate this as a possibility by resetting these to their defaults to see if that clears the video problems. The simplest way to do this is to "Restore Bios Defaults", or Clear CMOS.

Some people have reported that by going into the video cards control panel and "down-clocking" the cards performance settings they were able to clear up the TDRs. Since W7 does not seem to tolerate any hiccups in the GPU, this would allow you to run a poor perforning card in the W7 enviroment.
So for instance, you could set the GPU clock from a 777 MHz factory setting to 750MHz, and the ram clock from a 1126MHz factory setting to 1050Mhz, or similar small change for your particular card.

Check for and install an updated BIOS, particularly if it says the newer BIOS corrects memory errors or bug fixes. You could also try loading the BIOS defaults.
While you are there, check the motherboard manufacturers forums to see if others are having issues with the same board.

Eliminate Power Management settings as a possible cause, especially if you are working with a laptop. These settings could be particularly important if the issue is in playing games.
Go to Control Panel > Hardware & Sound > Power Options. Under "Select a Power Plan" you will find that "Balanced" is the default setting.
At the bottom you will see a Down arrow next to "Show Additional Plans". Click that and select "High Performance". See if the TDR issue is affected.
Alternately, you can click "Change Plan Settings" next to the "Balanced" plan and change the setting to "Never" put the computer to sleep (This is the default on a desktop) and/or change when the display is turned off as a test.

You need to know that your power supply is delivering sufficient power. Power supply problems are the most common cause of video problems, especially using high end cards.
Check the power supply's amperage ratings. Be sure it has the ample amperage for your video card and the rest of the system.
Test the supply with multimeter to measure for a steady 12v to the card's power connectors. (The only true way to test a power supply would be to use the very expensive diagnostic equipment used in labs). But for us regular folks: I tested my power supply by hooking up my multimeter to the PCI-E connectors that I was using to power my video card (I used a spare pair from the power supply to run the card while I was testing). I then observed the meter while I used the computer, first watching the voltage, then the amps, to see if there was any drop-off or erratic behavior while booting or using the computer. My readings were rock solid. So I declared my power supply good.
Otherwise you need to replace the supply to eliminate this possibility. Or borrow one from another computer.

I suspect that a video card must perform flawlessly to operate in a Windows 7 environment and run the most recent games. If you tried all the above diagnostics and no problems were found then that leaves you with only one possibility: a defective video card. Some brands have the problem more consistently than others. You could check their forums for clues.
You could try your card in another computer running W7 to see if the problem goes along with the card.
You could try a different card in your computer. I bought an inexpensive card to use. My TDR's disappeared using a "lesser" card. Or borrow a card from another computer.
Otherwise RMA or replace the card.

TDR complaints have come from PC owners running virtually every PC configuration. They occur regardless of which video engine, manufacturer, driver, or system used. They are too numerous to write off as a random problem, but at the same time if people are getting their systems to run correctly using the same hardware and software that you are then it follows that your problem must be solvable.

More Info Here:
Timeout Detection and Recovery of GPUs through WDDM
NVIDIA Statement on TDR Errors - NVIDIA Forums
27116: ATIKMDAG has stopped responding error message
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Attempt to reset the display driver and recover from timeout failed.
Arg1: fffffa800d92f4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88006160ed0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

fffff880`06160ed0 4055            push    rbp






fffff880`03b6ca48 fffff880`04b1d054 : 00000000`00000116 fffffa80`0d92f4e0 fffff880`06160ed0 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`03b6ca50 fffff880`04af0867 : fffff880`06160ed0 fffffa80`0af45000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`03b6ca90 fffff880`04b1ce63 : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`0d92f4e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`03b6cb40 fffff880`04bec03d : fffffa80`0afdc760 00000000`00000080 00000000`00000000 fffffa80`0ae6a410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`03b6cbc0 fffff800`02f2fede : 00000000`010ef828 fffffa80`0a556b50 fffffa80`06cf1b30 fffffa80`0a556b50 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`03b6cc00 fffff800`02c82906 : fffff800`02e0ce80 fffffa80`0a556b50 fffff800`02e1acc0 00002004`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`03b6cc40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16

STACK_COMMAND:  .bugcheck ; kb

fffff880`06160ed0 4055            push    rbp

SYMBOL_NAME:  nvlddmkm+8e9ed0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys


FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
My System SpecsSystem Spec
12 Jun 2013   #3

Windows 7 Professional 6 4bit

Okay, so I've reset bios to stock settings. I uninstall current drivers with driversweeper in safemode and installed an older version 314.22 to be exact. Gonna run furmark now with SLI.
My System SpecsSystem Spec

16 Jun 2013   #4

Windows 7 Professional 6 4bit

So I thought it was working good after I changed drivers and all but now 4 days without bsod ive gotten 2 within 1 hour of eachother, not when playing games just by browsing reddit via google chrome. What happens is that my screen turns black and after 2 second the sound get freezed and I have to restart the computer myself. When I get back to windows I always get the 0x116 BSOD.
My System SpecsSystem Spec
16 Jun 2013   #5

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Have you read the steps by TVeblen?
My System SpecsSystem Spec
17 Jun 2013   #6
x BlueRobot


I would personally start with the testing the graphics card itself.
My System SpecsSystem Spec
17 Jun 2013   #7

Windows 7 Professional 6 4bit

Quote   Quote: Originally Posted by koolkat77 View Post
Have you read the steps by TVeblen?
Yes i've tried all of those, I ran memtest this night without a single error.

Quote   Quote: Originally Posted by x BlueRobot View Post
I would personally start with the testing the graphics card itself.
Yea I'm gonna give a card to a friend of mine so hes gonna try using SLI in his computer with my SLI bridge to see if its that what is causing the issue. From now I'm runna furmark for some hours per graphic card to see if there is a problem with a GPU or if it is my motherboard or SLI bridge that's broken.
My System SpecsSystem Spec
17 Jun 2013   #8
x BlueRobot


Okay thanks, please report back on the results.
My System SpecsSystem Spec
18 Jun 2013   #9

Windows 7 Professional 6 4bit

So my friend ran my GTX680 along with his, he also started to get same bluescreens as me, so I guess that the card is broken, i've contacted the store and hope I can get a new one
My System SpecsSystem Spec
18 Jun 2013   #10
x BlueRobot


That's good to know, you may mark this thread as solved if you feel your problem has been resolved :)
My System SpecsSystem Spec

 BSOD 0x116 While playing and browsing

Thread Tools

Similar help and support threads
Thread Forum
BSOD While playing WoW or Browsing Web 0xc9, 0x116
Hey there so im looking for some help on computer issues that my mothers computer is having (im posting from it right now). Shes been mentioning that her computer would just restart itself and i checked and there wasnt any dump file and she said it wouldnt bluescreen. Later on it happened again...
BSOD Help and Support
BSOD Playing games, driver maybe? error 0x116
Hello I've been having a lot of troubles since i upgraded my hardware, games crashing, BSOD and pc reboots (at least this one was solved), i tried almost everything since updating bios to lates (beta) putting it the old ones, clean install, tried almost 7 different drivers, almost everything i...
BSOD Help and Support
BSOD playing World of Warcraft, error 0x116 TDR
Hello So a few days ago everything was working fine. Then I went to my friends house and I came back the day after. I booted up my PC and started browsing the internet. After a while I decided to fire up World of Warcraft. I logged in and usually the FPS count is pretty low(10 fps) untill the...
BSOD Help and Support
BSOD playing various games, error 0x116 and 0xC2
Hello and thank you for your time, I have one BSOD issue that's been pretty persistent 0x116, but it only happens in certain games. So far, I've tested 4 games and it's consistently crashing in WoW and Dungeon Defenders: Eternia. Initially I thought it was the latest nVidia driver update because...
BSOD Help and Support
BSOD playing EA cricket, after working in C++,error 0x116 atikmdag.sys
I started to get 0x116 BSOD atikmdag.sys after turning on windows auto updates. I turned off the auto update and performed system restore. But couldn't fix the issue. Turned off auto restart on system failure. Then regularly i got the message ATI stopped responding and recovered.(But not the...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 16:35.
Twitter Facebook Google+