System won't shut down & now BSOD !


  1. nmcarguy
    Posts : 2
    Window 7 64 bit Professional
       New #1

    System won't shut down & now BSOD !


    I have a new Dell computer that is only a month old & I generally don't shut my system down unless the need arises (memory usage and such) but a few days ago I did a fresh boot and to my surprise my system would not reboot. It just went to the "system shutting down" screen and just stayed there. I came back to my computer maybe 10 minutes later and it was still shutting down. I had no choice but to hit the power button for a total shut down. I looked into this issue but have found no help yet. Now I am getting the BSOD . I would appreciate any help you could offer. I will attach the mini-dump log to my post. Thank you in advance.

    Attachment 272304
      My Computer
    Quote Quote

  3. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #2

    Your new month old Dell computer should be under 100% warranty which I advise you to use.
      My Computer
    Quote Quote

  4. nmcarguy
    Posts : 2
    Window 7 64 bit Professional
    Thread Starter
       New #3

    Ok, thanks. I just know how much time it takes with overseas tech support and they always say to run the recovery disk and loose all your new software installs, but I'll go there first.
      My Computer
    Quote Quote

 

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