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Windows 7: System won't shut down & now BSOD !

12 Jun 2013   #1

Window 7 64 bit Professional
System won't shut down & now BSOD !

I have a new Dell computer that is only a month old & I generally don't shut my system down unless the need arises (memory usage and such) but a few days ago I did a fresh boot and to my surprise my system would not reboot. It just went to the "system shutting down" screen and just stayed there. I came back to my computer maybe 10 minutes later and it was still shutting down. I had no choice but to hit the power button for a total shut down. I looked into this issue but have found no help yet. Now I am getting the BSOD . I would appreciate any help you could offer. I will attach the mini-dump log to my post. Thank you in advance.

Attachment 272304

My System SpecsSystem Spec
12 Jun 2013   #2
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

Your new month old Dell computer should be under 100% warranty which I advise you to use.
My System SpecsSystem Spec
12 Jun 2013   #3

Window 7 64 bit Professional

Ok, thanks. I just know how much time it takes with overseas tech support and they always say to run the recovery disk and loose all your new software installs, but I'll go there first.
My System SpecsSystem Spec


 System won't shut down & now BSOD !

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