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Windows 7: BSOD on multiple users HP laptops

14 Jun 2013   #1

Win7 Enterprise 64bit
BSOD on multiple users HP laptops

I have multiple users that I support getting the same BSOD, maybe once every week or two. All on HP 8460p laptop running Win7 Ent 64bt. I have gone through multiple troubleshooting steps, updating/rolling back drives, undating/resetting BIOS, swapping hard drives with identical machines... I'm just trying to see if someone can help me find a solution so that I don't have to reimage the machines and set all the users apps back up, that is a last resort. Users are using a HP dock driving laptop display and two external monitors of various sizes, one with DVI and one with DP to VGA adapter. Dump info below:

Dump File : 061413-18330-01.dmp
Crash Time : 6/14/2013 11:10:17 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`076ff4e0
Parameter 2 : fffff880`0423faf4
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`0000000d
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d058
File Description :
Product Name :
Company :
File Version :

My System SpecsSystem Spec
14 Jun 2013   #2
x BlueRobot


My System SpecsSystem Spec

 BSOD on multiple users HP laptops

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