BSOD during watching livestreams and playing Mass Effect


  1. Posts : 8
    Windows 7 Proffesional 64
       #1

    BSOD during watching livestreams and playing Mass Effect


    Hello, I've recently bought new graphic card (before I had ATI radeon HD 4870, now NVIDIA GEFORCE 660 Ti) and since then, I have bluescreens popping up now and then.

    The first one was "PAGE_FAULT_IN_NONPAGED_AREA" (or something similar) and it happened while playing Mass Effect 1.

    The second and third one were "cdmguard.sys" and "0x000000Fc" and they happened when I was watching livestreams on Twitch.

    Here are minidumps for two recent ones:
    ==================================================
    Dump File : 061613-30388-01.dmp
    Crash Time : 2013-06-16 12:09:03
    Bug Check String : ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY
    Bug Check Code : 0x000000fc
    Parameter 1 : fffff8a0`0c456000
    Parameter 2 : e3c00000`5e973963
    Parameter 3 : fffff880`0a64bb50
    Parameter 4 : 00000000`00000002
    Caused By Driver : HDAudBus.sys
    Caused By Address : HDAudBus.sys+117a8
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+7f1c0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\061613-30388-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 292*128
    Dump File Time : 2013-06-16 12:11:13
    ==================================================


    ==================================================
    Dump File : 061613-21964-01.dmp
    Crash Time : 2013-06-16 11:48:59
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000005
    Parameter 2 : fffff880`02ca917d
    Parameter 3 : fffff880`0c39c7d0
    Parameter 4 : 00000000`00000000
    Caused By Driver : cmdguard.sys
    Caused By Address : cmdguard.sys+a917d
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+7f1c0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\061613-21964-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 292*136
    Dump File Time : 2013-06-16 11:56:20
    ==================================================
    I have updated drivers to this card, I have deleted ones for my old card, I have also gotten rid of Comodo Firewall, since it's what someone has said on diffrent thread.

    Sorry if I haven't posted some necessary informations - I don't know what else to write.
    Last edited by Heliocid; 16 Jun 2013 at 05:41. Reason: Adding more informations
      My Computer


  2. Posts : 2,014
    Windows 7 Professional 64bit
       #2



    Hi,

    In order to assist with your issue:

    Please reconfigure windows to collect the correct info
    You want small memory dumps - "MiniDumps"

    https://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

    And here are the instructions for posting:

    https://www.sevenforums.com/crashes-d...tructions.html

       Tip
    Ensure you click the "GRAB ALL" button and then wait for each window to appear in turn and then click OK



    Cheers

    Dave
      My Computer


  3. Posts : 8
    Windows 7 Proffesional 64
    Thread Starter
       #3

    Sorry for not answering. Here are last minidumps and effect of running diagnostic tool. Now the bluescreens are happening more often.

    I have noticed that bluescreens appear to be showing up when I have many tabs opened in my browser or I just do more things at once. Now I am sitting in this thread and watching a video on YouTube and no bluescreens so far.
      My Computer


  4. Posts : 2,014
    Windows 7 Professional 64bit
       #4

    From your logs:

    Code:
     
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 3B, {c0000005, fffff88006977540, fffff8800cfd1980, 0}
    Probably caused by : aswSnx.SYS ( aswSnx+db540 )
    Followup: MachineOwner
    ---------
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    SYSTEM_SERVICE_EXCEPTION (3b)
    STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
    Usual causes: System service, Device driver, graphics driver, ?memory

    Firstly remove Comodo firewall from your system and reboot.

    Your logs show AVAST to be causing issues, please remove:

    http://www.avast.com/uninstall-utility

    As an alternative, please install:

    Microsoft Security Essentials.
    Recommended from a strict BSOD perspective, compatibility & stability

    compared to other antiviruses/internet security software.

       Note
    Once downloaded, update and run a full system scan

    ---------------------------------------------------------------------------------

    Also your Nvidia drivers are showing as problematic:

    Code:
    Driver: nvlddmkm.sys
    Refers to:  nVidia Video drivers
    Dated: Sun May 12 20:09:45 2013
    Choose Option 2 Drivers - Download NVIDIA Drivers and check for latest drivers and install.
    If there is no later driver please roll back the driver to the previous version.

    Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

    https://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

       Tip
    Run these tests overnight


    cheers
    Dave
      My Computer


  5. Posts : 8
    Windows 7 Proffesional 64
    Thread Starter
       #5

    Okay, I uninstalled comodo and avast and played wit sticks and slots for a bit and it looks like everything works fine now. Thank you.
      My Computer


  6. Posts : 2,014
    Windows 7 Professional 64bit
       #6

    Hi,

    Good news, glad your up and running. :)

    cheers

    Dave
      My Computer


 

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