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Windows 7: Computer freezes (mouse works for a while before it shuts itself off)

17 Jun 2013   #1

Windows 7 Home premium 64 bit
Computer freezes (mouse works for a while before it shuts itself off)

When I start my computer it freezes up after anything between 2 - 10 minutes. During the time when everything is frozen, the cursor still works until I get a BSOD.

From my research so far it could be anything from out of date graphics drivers (Which I cannot update without getting an error), a problem with the RAM (I cannot run Memory check without getting an error) or outdated firmware for my OCZ Agilty 3 SSD (Which according to the dates on the website is actually up to date.

I seem to have too many issues now and really have no idea where to start.

Any help on this will be massively appreciated.

Sorry if I've missed anything on this post. Please let me know if I need anything else and I'll dig out the info.

Many thanks


My System SpecsSystem Spec
17 Jun 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit

Hi Kayla,

Firstly i would suggest to remove all Mcafee Anti-virus/security scan programs as it is well known
to cause BSOD issues. Also uninstall Kaspersky. Two security programs running at the same time
can cause issues.

As an alternative please install:
Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software.

Note   Note
Once downloaded, update and run a full system scan

Also run Windows Update:

Please Click on Start -> All Programs -> Windows Update


My System SpecsSystem Spec

 Computer freezes (mouse works for a while before it shuts itself off)

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