BSOD started randomly now consistent.


  1. Posts : 3
    Windows 7 Professional 64bit
       #1

    BSOD started randomly now consistent.


    Hello, I got my first BSOD on the 5th of this month. I just started up my PC, it gave me the BSOD. I restarted and it didn't happen again and everything was fine, until today. I went to work, got home and noticed my computer was loading things on my browser very slowly. I did a restart and got a BSOD, I ran the repair recommended by Windows and it didn't do anything helpful. After it restarted from there I didn't get the BSOD but my internet speed seemed to be running very oddly. I was on a Skype call and it was just fine, however loading websites took way too long and when I tried to download files it was really slow (3.1MB files said would take hours). Anyway, after a few more restarts I finally started to get the BSOD after I was loaded into my profile for about a minute. I am currently booted into safe mode with no problems so far. I ran bluescreenview and it said ntoskrnl.exe was the driver causing the problems but I read that that is a default driver. However, the blue screens I received after loading into my profile came up with HIDCLASS.SYS as the error. I saw that it could be caused by USB or bluetooth driver.

    I just find this whole thing odd because I had one BSOD on startup on the 5th then nothing all the way until today and now the new BSODs that are coming up after I load into my profile. Add the slow browser/internet and I have no idea what's going on.

    Sorry for the novel, I just wanted to be as descriptive as possible. I was planning on just re-installing Windows but I thought I'd throw this up here in case there was an easier fix you folks found. Thank you.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Please disable driver verifier: Driver Verifier - Enable and Disable. Do not enable it until you are requested to.

    Security App

    Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

    Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

       Information
    • Do not start the free trial of MalwareBytes, unselect that option when prompted.


    • Update and make full scans with both separately.

    Scan your system with the following:

    Kaspersky TDSSKiller - How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

    ESET online scanner - One-time virus scanner free with ESET online scanner

    Start up

    Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
    Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
    How to Change, Add, or Remove Startup Programs in Windows 7

    Hard Drive/Storage

    Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition

    • For how to upload a screenshot or file, read here

    Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

    For errors on your Hard drive(s): How to Run Disk Check in Windows 7

    System Temperature

    Ensure that there are no heat issues, For monitoring heat of the system use Speccy or HWMonitor

    Memtest86+

    Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

       Note
    Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

       Tip
    Do this test overnight.

    SFC /scannow to check windows for corruption:

    How to Repair Windows 7 System Files with System File Checker
    1. Click Start
    2. In the search box, type Command Prompt
    3. In the list that appears, right-click on cmd.exe and choose Run as administrator
    4. In the command window that opens, type
    sfc /scannow
    and hit enter.

    Keep us posted.
    Last edited by koolkat77; 17 Jun 2013 at 22:35.
      My Computer


  3. Posts : 3
    Windows 7 Professional 64bit
    Thread Starter
       #3

    First off, thank you for the reply and the information. My only concern about your post is that if it is necessary to use ~10 different anti-virus/anti-maleware programs to scan. I understand that different programs can pick up some things others can't but ~10 seems like a little bit of overkill. Anyway, if it's really recommended I use all of them then I will. Thanks again for the reply.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Lol sorry, no need to run all of those :) I've modified my post.
    Good luck.
      My Computer


  5. Posts : 3
    Windows 7 Professional 64bit
    Thread Starter
       #5

    Hello, just an update. TDSSKiller came up clean, CrystalDisk said my drive was in good condition. Ran Memtest for 21 passes, no errors. Still runs fine in safe mode, tried a to boot it up in normal mode this morning just to see if anything changed and it froze once I logged in. At this point I think I'm going to get a new HDD (my current one is three years old) and just reformat. I don't really know what else could be causing the problem unless something in my explanation or this update caught anyone's attention. Thanks again for the replays koolkat, I really do appreciate it
      My Computer

  6.   My Computer


 

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