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Windows 7: BSOD problem

18 Jun 2013   #1
Rehan143

Windows 7 Professional x64
 
 
BSOD problem

/Windows/Minidump is attached as .rar file with this post. Please help me resolve my bluescreen kill window problem since everytime it happens .. i cruelly lose all the work done on this machine.


My System SpecsSystem Spec
.
18 Jun 2013   #2
Rehan143

Windows 7 Professional x64
 
 

Ran SF Diagnostic Tool, collected info. and now attaching with this post for your review. Please help.
My System SpecsSystem Spec
18 Jun 2013   #3
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Uninstall McAfee Using McAfee Removal Tool.
Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Let us know the results.
-----------------------------------------------------------------------------------------
BSOD ANALYSIS:
Code:
fffff880`03178cc8  fffff880`059b0300Unable to load image \SystemRoot\system32\DRIVERS\firehk.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for firehk.sys
*** ERROR: Module load completed but symbols could not be loaded for firehk.sys
 firehk+0x300
Description here: Driver Reference Table - firehk.sys
My System SpecsSystem Spec
.

19 Jun 2013   #4
Rehan143

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by Arc View Post
Uninstall McAfee Using McAfee Removal Tool.
Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Let us know the results.
-----------------------------------------------------------------------------------------
BSOD ANALYSIS:
Code:
fffff880`03178cc8  fffff880`059b0300Unable to load image \SystemRoot\system32\DRIVERS\firehk.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for firehk.sys
*** ERROR: Module load completed but symbols could not be loaded for firehk.sys
 firehk+0x300
Description here: Driver Reference Table - firehk.sys

Ok, I am uninstalling McAfee protection and following next steps for troubleshooting purpose. But please tell me why McAfee has to be removed. My company pays for this protection a handsome amount of money every year. Its an Enterprise version. Pasting its details for you to review:

System Information
Computer Name: MEHDI-PC

McAfee VirusScan Enterprise + AntiSpyware Enterprise
Version number: 8.8.0 (8.8.0.849)
Build date: 9/15/2011

Anti-virus License Type: licensed

Scan engine version (32-bit): 5400.1158

Scan engine version (64-bit): 5400.1158

DAT version: 7109.0000
DAT Created on: 6/17/2013

Number of Signatures in extra.dat: 0
Name of threats that extra.dat can detect: None
Buffer Overflow and Access Protection DAT version: 657

Installed Patches: 1

Installed Modules:


Copyright 1995-2010 McAfee, Inc.
All Rights Reserved.
McAfee?Antivirus, Encryption, Firewall, Email Security, Web Security, Risk & Compliance


I will get back to you with all the information that I will retrieve after following steps you guided asap.
My System SpecsSystem Spec
19 Jun 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Your computer, your decision. I just can say that McAfee is the topmost crapware ever possible and it causes thousands of BSODs.

Your BSODs are caused by McAfee. If you remove it, the BSODs are expected to be stopped. And that is why it is to be removed. I have nothing to say about the money. I can analyze the data, find out the causes of BSODs and suggest the required actions.

If you browse through the threads you will see that there are plenty of BSODs caused by the same thing .... and only removing McAfee solved those issues.
My System SpecsSystem Spec
19 Jun 2013   #6
Rehan143

Windows 7 Professional x64
 
 

Truely does solve the problem. Thanks a lot for sparing time to analyze and solve my problem. God bless.
My System SpecsSystem Spec
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 BSOD problem




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