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Windows 7: 0x000001D BSOD While playing Games/Watching videos etc

18 Jun 2013   #1

Windows 7 Home Premium 64 bit
0x000001D BSOD While playing Games/Watching videos etc

Ive recently bought this computer and for some reason I continue to obtain the BSOD error 0x000001D and 0x3d these are the only two I have encountered so far and they both come up when I am ether

1- Playing tera online (Which my comp is fully capable of handling)

2- Watching videos ( I doesn't happened automatically but after a while of watching a couple it goes berserk and goes BSOD)

3- Exiting from a game (Tera mostly gives me this)

I have so far cleaned my comp aswell as upgraded my graphics card ( I don't know why but when I go to the amd website to upgrade my graphics card it upgrades my Graphics to 2013 but when I try to upgrade it through "upgrade drivers +devices" it drops to 2011) I still have not

1- Removed my memory stick/s ( I have no experience in this and do not wish to mess up my computer more than it already is unless someone can give me a thorough walk through)

2- Removed my graphics card (All I tried to do was upgrade it)

I have ran memory test and chkdsk /r /f etc but it finds nothing. I don't know what to do anymore my crashed usually have DRIVER_IRQL_NOT_LESS_OR_EQUAL aswell as ntoskrnl.exe+75c00 and Ntfs.sys+eed18 Please help I really want to fix this comp. (I tried setting my comp back to factory settings but that does nothing to help)

My System SpecsSystem Spec
18 Jun 2013   #2

Windows 7 Home Premium 64 bit

Note: My computer is a Windows 7 Home Premium 64 bit with AMD A6-3620 APU with Radeon(tm) HD Graphics 2.20 GHz

I have 8.00 GB

Below is my dmp files
My System SpecsSystem Spec
18 Jun 2013   #3

Windows 7 Home Premium 64 bit

I have gotten yet another blue screen in the past hour PLEASE HELP it was a 0x3b error

Dump File:061813-18876-01.dmp
Crash Time:6/18/2013 8:06:19 PM
BugCheckCode: 0x0000003b
Parameter 1:00000000`c0000005
Parameter 2:fffff800`02d7311f
Parameter 3:fffff880`083adee0
Parameter 4:00000000`00000000
Caused By Driver:Ntfs.sys
Caused by Address:Ntfs.sys+d404
Possessor: x64
Crash Address:ntoskrnl.exe+75c00

As you can see it is the same problem re-occurring HELP
My System SpecsSystem Spec

18 Jun 2013   #4

Windows 10 Pro X64

E0nW0lf, you will get some help soon. Hang in there, the best help in the world is on the way!
My System SpecsSystem Spec
18 Jun 2013   #5

Windows 7 Home Premium 64 bit

thank you im going through so much stress because of these bsod
My System SpecsSystem Spec
18 Jun 2013   #6

Windows 7 Home Premium 64 bit

Quote   Quote: Originally Posted by Dude View Post
E0nW0lf, you will get some help soon. Hang in there, the best help in the world is on the way!
Ive been waiting 2 hours now. Please help I want this bsod to stop already, its driving me nuts..
My System SpecsSystem Spec
18 Jun 2013   #7

Windows 7 Home Premium 64 bit

Update: My Computer Crashed once again with a 0x01D error and still have not gotten any support, Please help I cant stand this anymore
My System SpecsSystem Spec
18 Jun 2013   #8

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

You need to be patient. People here live at different time zones, have other things to do and it is not very easy to answer all technical threads in such a short span of time.


Security App
BHDrvx64.sys                Tue May 21 02:47:31 2013 (519A8BE3)
ENG64.SYS                   Fri Apr 26 12:10:48 2013 (517A1A68)
EX64.SYS                    Fri Apr 26 12:08:58 2013 (517A19FA)
EraserUtilRebootDrv.sys     Wed Aug  1 05:36:50 2012 (50186C12)
IDSvia64.sys                Wed Aug 29 08:48:40 2012 (503D8308)
Ironx64.SYS                 Tue Nov 15 08:00:53 2011 (4EC1C7D5)
SRTSP64.SYS                 Tue Jul  3 00:20:28 2012 (4FF1E66C)
SRTSPX64.SYS                Tue Jul  3 00:20:37 2012 (4FF1E675)
SYMDS64.SYS                 Tue May 17 04:15:03 2011 (4DD1A1E7)
SYMEFA64.SYS                Sat May 19 07:29:56 2012 (4FB6F794)
SYMEVENT64x86.SYS           Wed Nov 23 00:30:48 2011 (4ECBEA58)
SYMNETS.SYS                 Sun Nov 13 03:11:53 2011 (4EBEE119)
Crashes indicate Norton being a possible cause. Remove Norton and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

information   Information
  • Do not start the free trial of MalwareBytes, unselect that option when prompted.

  • Update and make full scans with both separately.

AMD OverDrive
AODDriver2.sys              Thu Apr  5 15:23:37 2012
(AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Win7 systems. Please uninstall all AMD/ATI video stuff from Control Panel...Programs...Uninstall a program. Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page) Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item. Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section. Locate the AODDriver entry, right click on it and select "Uninstall". Reboot for changes to take affect. Sometimes the driver remains and continues to cause BSOD's.

Perform a clean install of ATI video drivers: AMD Graphics Drivers & Software
atikmpag.sys Mon Oct 24 10:40:06 2011 (4EA4EC26)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmpag.sys

atikmdag.sys Mon Oct 24 11:12:50 2011 (4EA4F3D2)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmdag.sys

Tip   Tip
How to clean left over drivers
Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program: How to Clean Left Over Driver Files with Driver Sweeper
  • Click on the Start
  • Control Panel
  • Programs
  • Uninstall a program
  • Uninstall everything related to the software
Delete remnants of its drivers/older drivers using Driver Sweeper

SFC /scannow to check windows for corruption:

How to Repair Windows 7 System Files with System File Checker
1. Click Start
2. In the search box, type Command Prompt
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type
sfc /scannow
and hit enter.

Hard Drive/Storage

Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition
  • For how to upload a screenshot or file, read here
Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

For errors on your Hard drive(s): How to Run Disk Check in Windows 7


Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

Note   Note
Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

Tip   Tip
Do this test overnight.


Debug session time: Wed Jun 19 04:23:20.257 2013 (UTC + 6:00)
Loading Dump File [C:\Users\USER\061813-17004-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 3:20:24.989
Probably caused by : Ntfs.sys ( Ntfs! ?? ::NNGAKEGL::`string'+2bf0 )
BugCheck D1, {fffff880012f1d18, 2, 8, fffff880012f1d18}
Bugcheck code 000000d1
Arg1: fffff880012f1d18, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: fffff880012f1d18, address which referenced memory
FAILURE_BUCKET_ID:  X64_0xD1_CODE_AV_BAD_IP_Ntfs!_??_::NNGAKEGL::_string_+2bf0
BiosVersion = 7.13
BiosReleaseDate = 11/04/2011
SystemManufacturer = Hewlett-Packard
SystemProductName = p7-1254
My System SpecsSystem Spec
19 Jun 2013   #9

Windows 7 Home Premium 64 bit

So far so good. I uninstalled Norton and that seemed to calm my problem a bit I am also currently running Microsoft security essentials and Malwarebytes and I am fresh installing the newest AMD catalase I hope this works. Ill get back to you once everything is done and if it working fine or not thank you so much for the help so far.
My System SpecsSystem Spec
19 Jun 2013   #10

Windows 7 Home Premium 64 bit

just wondering I have a speaker that only has one speaker because my dog chewed up the other. Is it safe or not to plug it back into my comp and still use it? or should I buy a fresh new speaker?
My System SpecsSystem Spec

 0x000001D BSOD While playing Games/Watching videos etc

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