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Windows 7: Help With Driver State Power Failure BSOD

18 Jun 2013   #1
GirlFriday

Windows 7 Home Premium 64Bit
 
 
Help With Driver State Power Failure BSOD

I got a BSOD earlier and the error was "DRIVER_STATE_POWER FAILURE. Requested files attached and I also found this info in my system logs:

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa8007694060, 0xfffff800045e7748, 0xfffffa8008f9c680).

My system specs are available in my profile.

I hope I did everything correctly, and thanks in advance for the help!


My System SpecsSystem Spec
.
19 Jun 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hi GirlFriday and welcome to the forum.

Security App
Code:
avgrkx64.sys                Fri Feb  8 09:14:05 2013 (51146D7D)
avgldx64.sys                Fri Feb  8 09:14:24 2013 (51146D90)
avgloga.sys                 Fri Feb  8 09:14:29 2013 (51146D95)
avgidsha.sys                Fri Feb  8 09:14:48 2013 (51146DA8)
avgmfx64.sys                Fri Feb  8 09:14:48 2013 (51146DA8)
avgtdia.sys                 Thu Mar 21 07:50:47 2013 (514A6777)
avgidsdrivera.sys           Fri Mar 29 07:40:56 2013 (5154F128)
avgtpx64.sys                Tue May  7 18:38:19 2013 (5188F5BB)
Crashes indicate AVG being a possible cause. Remove AVG and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

information   Information
  • Do not start the free trial of MalwareBytes, unselect that option when prompted.


  • Update and make full scans with both separately.

Start up

Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7

Atheros Driver
If its wireless, match your device from here:
ATHEROS Wireless drivers for Windows
Code:
athrx.sys                   Sat Mar 12 08:56:36 2011 (4D7AE0E4)
If its not a wireless, match your device from here:
ATHEROS Network drivers for Windows

Also update your ALCOR Micro SD Card Controller Driver to its latest as it seems to be a problem. Driver Reference Table - AmUStor.SYS

Code:
0: kd> !irp fffffa8008f9c680
Irp is active with 10 stacks 9 is current (= 0xfffffa8008f9c990)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa80077ac060 00000000 00000000-00000000    pending
	      *** WARNING: Unable to verify timestamp for AmUStor.SYS
*** ERROR: Module load completed but symbols could not be loaded for AmUStor.SYS
 \Driver\AmUStor
			Args: 00000000 00000001 00000003 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8009db8e80    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm AmUStor
start             end                 module name
fffff880`0604b000 fffff880`06060000   AmUStor  T (no symbols)           
    Loaded symbol image file: AmUStor.SYS
    Image path: \SystemRoot\system32\drivers\AmUStor.SYS
    Image name: AmUStor.SYS
    Timestamp:        Thu Jan 13 18:06:26 2011 (4D2EEAC2)
    CheckSum:         00012815
    ImageSize:        00015000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Tip   Tip
How to clean left over drivers
Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program: How to Clean Left Over Driver Files with Driver Sweeper
  • Click on the Start
  • Control Panel
  • Programs
  • Uninstall a program
  • Uninstall everything related to the software
Delete remnants of its drivers/older drivers using Driver Sweeper

Hard Drive/Storage

Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition
  • For how to upload a screenshot or file, read here
Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

For errors on your Hard drive(s): How to Run Disk Check in Windows 7

SFC /scannow to check windows for corruption:

How to Repair Windows 7 System Files with System File Checker
1. Click Start
2. In the search box, type Command Prompt
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type
sfc /scannow
and hit enter.

This tutorial USB Selective Suspend - Turn On or Off may help you:

To Disable Selective Suspend:
Code:
1. open the control panel
2. go to power options (you may have to set view to small icons)
3. click change plan settings
4. in the window that opens:
5. click change plan settings
6. click change advanced power settings, expand usb and ensure usb selective suspend is disabled.
Heat:
-Only use the laptop on a hard surface with nothing blocking any of the vents.
-Use a laptop cooling pad if possible
-Blow out all vents with canned air (DO NOT use a vacuum cleaner or an air compressor, they can damage the components).
-Ensure that the fan comes on and is blowing air out of the vent (may not happen at startup, but should happen after using it for a while).

System Temperature

Ensure that there are no heat issues, For monitoring heat of the system use Speccy or HWMonitor

Good luck.

BSOD BUGCHECK SUMMARY
Code:
Debug session time: Wed Jun 19 07:51:26.811 2013 (UTC + 6:00)
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 1 days 0:33:20.935
*** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
Probably caused by : usbhub.sys
BugCheck 9F, {3, fffffa8007694060, fffff800045e7748, fffffa8008f9c680}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8007694060, Physical Device Object of the stack
Arg3: fffff800045e7748, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8008f9c680, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0x9F_3_AmUStor_IMAGE_usbhub.sys
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
My System SpecsSystem Spec
19 Jun 2013   #3
GirlFriday

Windows 7 Home Premium 64Bit
 
 

Thank you so much! Here is the screenshot from CrystalDisk. That is the only yellow mark..everything else is blue.
My System SpecsSystem Spec
.

19 Jun 2013   #4
GirlFriday

Windows 7 Home Premium 64Bit
 
 

I am unable to run the diagnostic. It refuses to let me chose my drive even though it shows up. The info on the site says it's for XP and Vista..guess they couldn't be bothered with Win 7.
My System SpecsSystem Spec
19 Jun 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The caution indication can be converted to good using CrystalDiscInfo. Click on the caution Button, you will get another window ....


In the resulting window, there are three sliders in the left. Drag them to the ultimate left, and notice the values at the right side are converting to zeros.


Now click the apply button, and notice that the caution is gone.

Try Seatool for dos: SeaTools | Seagate download. Burn it in a blank cd. boot from the CD or USB, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.

BTW, how old the HDD is? Is is under warranty?
I think you should plan to back up your data externally.
My System SpecsSystem Spec
19 Jun 2013   #6
GirlFriday

Windows 7 Home Premium 64Bit
 
 

I ran SeaTools from Seagate and my HDD passed all tests. Running an SFC scan now.
My System SpecsSystem Spec
19 Jun 2013   #7
GirlFriday

Windows 7 Home Premium 64Bit
 
 

Thank you ARC!!

My computer is 9 months old so yes it is under warranty. All of my data is regularly backed up to the cloud.
My System SpecsSystem Spec
19 Jun 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Good that seatools passed.

Have you updated AmUStor.SYS ? Is the card reader inbuilt or external?
My System SpecsSystem Spec
19 Jun 2013   #9
GirlFriday

Windows 7 Home Premium 64Bit
 
 

SFC scan found corrupt files and fixed them.. I uninstalled AVG and installed Microsoft Security Essentials. I already have Malwarebytes so all good there. Going to update those drivers now. Thanks again!
My System SpecsSystem Spec
19 Jun 2013   #10
GirlFriday

Windows 7 Home Premium 64Bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Good that seatools passed.

Have you updated AmUStor.SYS ? Is the card reader inbuilt or external?
It's built in. I am trying but there are none available on that page. Just product descriptions and purchase instructions.
My System SpecsSystem Spec
Reply

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