BSOD only when shutting down 9F D_P_S_F


  1. Posts : 5
    Windows 7 Professional x64
       #1

    BSOD only when shutting down 9F D_P_S_F


    I'm new here and hoping i'm doing this right. My apologies if not... Anyways, I have a custom build that I basically parted and rebuilt with a new MB from a different MFR. Basically the only thing that changed was MB and PSU. Both of which were Brand New. I keep getting BSOD on shutdown. The computer hangs for almost 10 minutes and then blue screen and restart. There doesn't seem to be any problems other than that. The BIOS settings are all default, and I have Driver Max to update all the drivers. Any help is VERY MUCH APPRECIATED. It's driving me nuts. Pretty sure the dump files are attatched. if any other info is needed let me know.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hello BoulderDash.

    Apparently the BSODs are caused by Synaptics SMBus Driver.
    Code:
     [ 16, 0]   0  0 fffffa800d4eea10 00000000 fffff88000d5a57c-fffff88000d5a3c4    
               \Driver\pci    ACPI!ACPIDeviceIrpDeviceFilterRequest
                Args: 00000000 00000000 00000000 00000005
    >[ 16, 2]   0  1 fffffa800d4efe40 00000000 00000000-00000000    pending
               \Driver\ACPI
                Args: 00016600 00000001 00000004 00000005
     [ 16, 2]   0 e1 fffffa8010763c70 00000000 00000000-00000000    pending
              Unable to load image \SystemRoot\system32\DRIVERS\Smb_driver_Intel.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Smb_driver_Intel.sys
    *** ERROR: Module load completed but symbols could not be loaded for Smb_driver_Intel.sys
     \Driver\SmbDrvI
                Args: 00016600 00000001 00000004 00000005
     [  0, 0]   0  0 00000000 00000000 00000000-fffffa8010540cc0    
    
                Args: 00000000 00000000 00000000 00000000
    But the driver is latest.
    Code:
    fffff880`057bb000 fffff880`057c8000   Smb_driver_Intel T (no symbols)           
        Loaded symbol image file: Smb_driver_Intel.sys
        Image path: \SystemRoot\system32\DRIVERS\Smb_driver_Intel.sys
        Image name: Smb_driver_Intel.sys
        Timestamp:        Thu May 16 22:44:49 2013 (51951409)
        CheckSum:         00012D0D
        ImageSize:        0000D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    So the driver itself is not the cause of the failure. Then what is making it fail?
    Code:
    Device object (fffffa8010763c70) is for:
     InfoMask field not found for _OBJECT_HEADER at fffffa8010763c40
     \Driver\SmbDrvI DriverObject fffffa80107603e0
    Current Irp 00000000 RefCount 0 Type 00000022 Flags 00002044
    DevExt fffffa8010761ee0 DevObjExt fffffa8010763de8 
    ExtensionFlags (0000000000)  
    Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
    AttachedTo (Lower) fffffa800d4efe40 \Driver\ACPI
    Device queue is not busy.
    It is Advanced Configuration and Power Interface (ACPI), which is related with device configuration and power management.

    A Desktop computer never needs to be put in sleep/hibernate. This mechanism is important, but for portable computers like notebook laptop etc which run on battery power. I would suggest you to disable sleep.

    Click on Start > Control Panel > Power options.
    On your existing power plan, click on Change Plan Settings.
    Attachment 273523

    Now Put the computer to sleep : Never and save changes.
    Attachment 273524

    Let us know how it is working.
      My Computer


  3. Posts : 5
    Windows 7 Professional x64
    Thread Starter
       #3

    Hey ARC,
    Thanks for the quick reply. I've tried those settings and I'm still getting the same BSOD and restart. I'll load todays dump file if it will help.
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Let us see this page from your computer? Take a screenshot and upload here.

      My Computer


  5. Posts : 5
    Windows 7 Professional x64
    Thread Starter
       #5

    Here's the capture. Should I be leaving the display option at 10 minutes?
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    Let me know some more info? Yours a desktop PC, is it right? And what is the function of Synaptics SMbus touchpad there?

    And, how the device is attached with your computer?
      My Computer


  7. Posts : 5
    Windows 7 Professional x64
    Thread Starter
       #7

    It's a desktop, but I don't have a touchpad. I'm not sure how that even got on here. It never registered that is what synaptics was for. Can I get rid of it in the control panel?
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    If the device is known, then it can be disabled in device manager. But as it is self assembled, I guess you know the hardware and drivers you assembled?

    If you are not sure, a Clean Reinstall - Factory OEM Windows 7 will be a good point to start troubleshooting for it, IMHO.
      My Computer


  9. Posts : 5
    Windows 7 Professional x64
    Thread Starter
       #9

    Okay, that's what I thought I might have to do. I'll check it out and let you know. Thanks.
      My Computer


 

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