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#1
Initial BSOD after powering down during Windows Update
Hi folks, hoping you might be able to help me out as this is causing some frustration.
My problem started on the 17th after i inadvertently powered off the laptop during a windows update. I cannot remember if it had already shutdown and i turned off the power or if it was powering up and i powered it off.
Upon windows opening up, my icons on the desktop were visible but had no text label under them, the start menu was blank and would not open, the clock was missing and the right click menu would not open. Ctrl+alt+del opened the screen but no options present. Again, text labels missing.
So, i searched for a solution, which helped slightly: safe mode > win button + r, sfc /scannow. Unfortunately, whilst this allowed me to see txt again and properly navigate windows, the blue screens kept happening randomly.
I tried uninstalling all my windows updates from the time i powered down then reinstalled them all to no avail. I've also ran full scan on my antivirus and spybot but no change.
As mentioned, they seemed to be happening randomly but on the last 2 occasions i've found a trigger point: i use MS Outlook Web Access for my company emails and i've logged into it and the very second i click on an email title, it goes straight to the BSOD.
If someone can help, i'd much appreciate it. My SF diagnostic zip is attached.
Cheers,
Ross