Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Windows 7 unresponsive, keep getting BSOD, nothing will work.

23 Jun 2013   #1

Windows 7 Home Premium 64 bit
Windows 7 unresponsive, keep getting BSOD, nothing will work.

My computer has been fine, I;ve had it for about nearly a year now. I turned it on today and it was working fine until it crashed and went to the BSOD saying an error had been found etc..
I let it restart and turn itself back on, (this happens quite often) but everything became unresponsive. Tabs came up saying all my browsers, programs such as steam and skype were unresponsive and that the taskbar and microsoft was unresponsive too.
I could move the mouse but I was not able to open any programs.
After a couple minutes of being unresponsive my computer screen turned to the colour of my wallpaper with nothing on it.
Every time I tried turning it back on it would do the same thing, everything becoming unresponsive.
It also said that microsoft could be out of date, but it never previously notified me of an update??

My anti-virus once came up about 3 months ago saying a trojan had been found but it had been disposed of.
I don't know whether it's a problem with the computer itself or if it's a malware or trojan?

I have no idea on what to do, help?!

My System SpecsSystem Spec
23 Jun 2013   #2

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1

Well first off, a lot of us recommend switching to Microsoft Security Essentials for a virus scanner. You should experiment with uninstalling AVG and giving MSE a try. Here's the link for it: Microsoft Security Essentials - Microsoft Windows

You should also download Malwarebytes Anti-Malware. Malwarebytes Anti-Malware - CNET

After you scan your computer with both and your AVG is gone, update us with your reply. It's likely you have what you're concerned about.

If you don't already have this, throw in Ccleaner: CCleaner - CNET

When you get that open, click on the registry button and then "scan for issues" then fix them when said scan is done.

ALSO if all else fails, try using windows key + r and run mrt.exe then do a full scan and see what happens. Also reboot somewhere in between your scans.
My System SpecsSystem Spec
23 Jun 2013   #3

Microsoft Community Contributor Award Recipient

Win 10 Pro x64

My System SpecsSystem Spec


 Windows 7 unresponsive, keep getting BSOD, nothing will work.

Thread Tools

Similar help and support threads
Thread Forum
Screen freeze, unresponsive, no BSOD.
Hi. Lately I've had a couple of computer freezes. It happens randomly, sometimes there can be days between each freeze. When it happens, the screen freezes; the mouse is unresponsive but everything is still showing up on the screen. And if I have music on it stops and this high pitched sound...
BSOD Help and Support
Windows 7 becomes unresponsive
Hi, I'm having problems in my computer which I'm failing to identify. The symptoms: Computer turns unresponsive. It seems like a windows explorer crash or maybe a hardware problem, but I don't know how to be sure of which. I checked the forum for explorer crashes and found a thread...
BSOD Help and Support
Random System Freezing - No BSOD but is Unresponsive
Hello I am getting seemingly random hangs in Windows 7 that I can't get to the bottom of. I'm hoping one of you awesome people can help me out? It seems to happen most often when I'm in Firefox and I use my MMB to scroll the page - not the wheel, but using the MMB as a button so that I can...
BSOD Help and Support
Keyboard unresponsive after bsod from hibernation
I just recently built a new computer for my dad. Here are the specs: I set up the computer with Windows 7 Ultimate 64bit and everything went smooth. Then I would get a blue screen after I turned off the computer through hibernation and then turned it back on....
General Discussion
windows unresponsive
windows do not close, maximize, minimize, and cannot be dragged anywhere but in the window itself everything is ok, this is driving me crazy anyone else experiencing this
General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 22:12.
Twitter Facebook Google+